Last Updated
Overview
Truckbase streamlines fleet management with automated dispatch and real-time tracking. While some users note limitations in the mobile app's advanced functions, its fully mobile-friendly web platform provides comprehensive access from any device. This approach ensures that dispatchers can manage core operations effectively, maintaining visibility and control over their fleet anywhere.
Truckbase Specifications
- Vehicle Tracking (GPS)
- Driver Management
- Telematics Integration
- Compliance Management
Truckbase Features
Dispatch Management
This system streamlines operations with an AI-powered PDF importer that automates load creation, eliminating manual data entry. Dispatchers can manage schedules on a centralized calendar and send load details to drivers via text or email with a single click.
ELD And Truck Tracking
Integrating with over 30 ELD providers, this feature offers real-time load visibility for dispatchers and customers. It eliminates the need for check calls and improves carrier scores with major brokerages by providing live tracking links and customizable automated updates.
Driver Settlement
Truckbase automates settlement generation by pulling data directly from dispatch records, ensuring accuracy and saving time. It allows for easy management of recurring bonuses and deductions, producing transparent, itemized pay sheets that help build and maintain driver trust.
Customer Portal
This secure portal provides shippers with a dedicated dashboard to view all their load statuses in real-time and submit new load requests. This feature professionalizes a carrier's service, strengthens customer relationships, and significantly reduces inbound calls for updates.
Truckbase Intelligence
This embedded analytics module transforms operational data into actionable insights. It assists managers in tracking key metrics, such as revenue pending invoicing and overdue payments. It enables data-driven decisions to optimize workflows, improve cash flow, and identify profitable lanes.
Pros And Cons of Truckbase
Pros
Facilitates faster invoicing and cash flow
Supports effective document organization
Easy to use, even for multiple truck management
Cons
Occasionally, slow downloads for large data sets
Not designed for single owner-operators
Truckbase Reviews
Total 26 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars19%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Lamanda A.
Transportation/ Trucking/ Railroad, 1-10 employees
Less than 6 months
“Simpler workflow with a helpful team”
Pros
Truckbase has genuinely simplified our daily workflow and made things a lot less stressful. Overall iti is really easy to use and I feel it's absolutely worth the investment. On top of that we can easily monitor drivers and their assigned loads. Vlad and his team are consistently helpful whenever we run into problems.
Cons
From an admin standpoint I don't find it as easy to use on a phone as I'd like. Meanwhile it appears that most of our drivers already have the app mastered and use it without issue.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Kyneshia M.
Transportation/ Trucking/ Railroad, 11-50 employees
Less than 6 months
“easy dispatching with direct messaging”
Pros
Dispatching orders to drivers and seeing their jobs makes collecting uploads from them easy and reliable. I also like that I can message a driver directly when I need a specific file.
Cons
The AI sometimes misses important details for dispatching. There are also issues with drivers incorrectly marking loads as in transit or delivered. I also wish drivers had a better way to send feedback or communicate with us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jenny H.
Transportation/ Trucking/ Railroad, 51-100 employees
Less than a year
“outstanding support with quick details”
Pros
Honestly I have had such a great experience working with the Truckbase team as they're a real pleasure to deal with. Their customer service and support have been outstanding and I can always find all the load details quickly for dispatchers, drivers and our administrative staff.
Cons
Because our company focuses on specialized hauling we are running into trouble when trying to filter out duplicate commodity listings which makes sorting loads more challenging than it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Truckbase have a mobile app?
Yes, Truckbase offers a mobile app for both Android and iOS devices.
What types of pricing plans does Truckbase offer?
The Truckbase price starts at $290/month, as per third-party sources. You can also request a personalized Truckbase pricing quote for your business.
Does Truckbase offer an API?
Yes, Truckbase offers an API.
What language does Truckbase support?
Truckbase is primarily available in English.
Who are the typical users of Truckbase?
The typical users of Truckbase features are from a range of professionals across the fleet management industry, including fleet owners, dispatchers, operations managers, and bookkeepers.
What other apps does Truckbase integrate with?
Truckbase integrates with various third-party platforms, such as QuickBooks, Samsara, Motive, Fleet Complete, and Azuga.
What level of support does Truckbase offer?
Truckbase software provides support through phone and Zoom meetings with a dedicated account manager.