healow

What Is healow?

healow is an EHR-agnostic healthcare IT platform that connects patients, providers, payers, and health systems through tools for scheduling, telehealth, patient engagement, and clinical data access. This can make it easier for clinics to manage patient interactions – including scheduling, visits, payments, and follow-up- all in one connected setup.

healow, part of the eClinicalWorks ecosystem, gives providers searchable patient data with ‘PRISMA’ and gives patients online resources to schedule appointments, check in, attend virtual visits, and manage payments. This gives staff and providers better visibility of the patient journey and may help avoid the need to manage each step through separate systems.

What Is healow Best For?

The software is best known for its AI-powered ‘No-Show Prediction Model’, which assists practices in identifying appointments at higher risk of being missed. This feature provides visibility into potential schedule gaps for practice managers and scheduling teams to prioritize outreach, use waitlists, or offer canceled slots to other patients. healow leverages predictive knowledge to manage appointments, allowing clinics to optimize how they fill their schedules and to make patient access decisions based on predicted attendance patterns rather than manual follow-up.

How Much Does healow Cost?

healow cost generally starts at $150–$500/provider/month for small clinics. It can go up to $25,000+/year for large enterprises. The vendor uses a custom pricing model. healow Genie is priced separately at $249/seat/month.

Moreover, users may also have to pay the following estimated additional costs:

• Setup And Onboarding: $2,000–$20,000
• Custom EHR Integrations: $5,000–$50,000
• Data Migration: $1,000–$25,000
• Workflow And Form Customization: $2,000–$30,000
• Training: $500–$5,000
• Messaging And Communication Setup (SMS/email/portal): $500–$10,000
• Telehealth Setup And Configuration: $1,000–$15,000
• Compliance And Security Setup (HIPAA, access controls): $2,000–$20,000

Users frequently view the pricing as flexible but not fully predictable, with costs rising as practices grow and add services. It also seems more appropriate for large practices, as smaller clinics may find the setup and ongoing configuration costs relatively higher compared to the base pricing.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

healow Integrations

It connects with the following health tracking apps and devices:

• Dexcom
• Fitbit
• Glooko
• Google Fit
• iHealth
• Qardio
• Omron
• Withings

How Does healow Work?

Navigating the healow software is simple once your account is set up. Here’s a step-by-step guide to help you familiarize yourself with the software’s workflows:

• Log in to the Healow portal or mobile app using your username and password to access your account
• Enter the practice code or select a healthcare provider to connect your medical records
• Open the main dashboard to view appointments, messages, and health updates
• Go to the appointments section to book, reschedule, or review upcoming visits
• Access the health records area to check lab results, visit summaries, and more
• Use the messaging feature to send and receive secure communication with your healthcare provider
• Log out when finished to keep your account secure and protect your medical information

Who Is healow For?

healow is particularly designed for the medical sector, and serves:

• Providers
• Hospitals and health systems
• Payers

healow Use Cases

Based on our analysis of user reviews and healow’s current capabilities, we have identified key scenarios where this software is a good fit:

New Practices Building A Digital Front Door

For new clinics, healow can provide a starting point for building a digital patient experience without introducing several separate tools at once. It supports patient interactions such as appointments, communication, and other digital touchpoints from the beginning. This gives newer practices a foundation they can build around as their patient base grows, rather than having to introduce new patient-facing systems at each stage of growth.

Group Practices Managing Shared Patient Flow

The platform is well suited to group practices where patients may see different providers within the same organization. Keeping patient interactions consistent becomes more important when care involves multiple providers or specialties. healow gives staff a shared patient-facing system for appointments and communication, helping maintain continuity when patients move between providers or return for follow-up care. For larger practices, this could make the patient experience feel more consistent across departments without requiring each provider to manage interactions separately.

Specialty Clinics Managing Repeat Visits

Specialty practices such as dermatology and orthopedics often see patients across several appointments as treatment progresses. The software could be a practical fit for these clinics because it keeps patient communication and scheduling connected across repeat visits. It allows patients to use the same digital channels to manage appointments and stay connected with the practice. For clinics where patients return regularly, this creates a more familiar experience from one visit to the next.

Chronic Care Clinics Monitoring Patients Between Visits

healow can be particularly relevant for primary care and chronic care practices that need visibility into patient health between office visits. It integrates with health tracking apps and devices, enabling patients to share health data with their providers. This gives care teams additional information to review alongside in-clinic records, rather than relying only on what a patient remembers or reports during an appointment. For practices managing conditions that require ongoing monitoring, such as diabetes or hypertension, this helps providers see changes in patient data between visits and decide when follow-up may be appropriate.

Is healow Right For You?

If you’re looking for a healthcare platform that can support care delivery across multiple locations or specialties, healow may be worth considering. Its ‘PRISMA’ functionality helps providers access external clinical information, giving care teams a broader view of a patient’s history when records are spread across different healthcare organizations. Moreover, eClinicalWorks’ PRISMANet operates as a Qualified Health Information Network (QHIN) under the Trusted Exchange Framework and Common Agreement (TEFCA), supporting wider health information exchange.

The platform has achieved HITRUST CSF certification, while its data centers are ISO 27001, SOC 1, and SOC 2 certified. It also uses encrypted data handling and multi-factor authentication to help protect patient information.

Still unsure if healow is the perfect fit for your organization? Contact us at (661) 384-7070 to get detailed insights into the software and make an informed decision.