Last Updated
Overview
Hello Health offers electronic health records and practice management solutions designed to streamline various aspects of healthcare operations. The platform supports efficient documentation, scheduling, billing, and care coordination. While some users reported a longer implementation period, its comprehensive solutions, from EHR to patient portal, justify the cost for specialized clinics.
Overall Rating
Based on 5 users reviews
4
Rating Distribution
Positive
80%
Neutral
0%
Negative
20%
Starting Price
Custom Pricing
Hello Health Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is Hello Health?
Hello Health, is a cloud-based electronic health record (EHR) and practice management system designed for independent medical practices. It offers a comprehensive suite of solutions, including EHR, PM, patient portal, and telehealth. With user-friendly features such as patient scheduling, billing, and clinical documentation, Hello Health provides a seamless solution to meet the unique needs of small to mid-sized practices. It allows sharing of patient information across different specialties and facilities to improve care coordination.
What Is Hello Health Best For?
One standout feature of Hello Health’s electronic health record and practice management software is its comprehensive telehealth solution. Through its telehealth capabilities, medical professionals using Hello Health can conduct phone, video, and instant messaging visits with patients. This allows doctors to continue caring for patients remotely, while still being able to document visits and securely bill for telehealth encounters.
Hello Health Pricing
The software offers three plans with custom pricing:
- Telehealth
- Standard
- Custom
Hello Health Integrations
The software seamlessly integrates with the following:
- Cerner EMR
- Accurate Diagnostic labs
- Beacon LBS
- Boston heart diagnostics
How Does Hello Health Work?
Here's how to get started with the software after its successful installation and logging in:
- Create user profiles for doctors and staff with appropriate access levels
- Set up billing rules and import insurance information
- Configure templates for notes, forms, and orders
- Enter patient demographics and insurance details
- Build your schedule and start booking appointments
- Start documenting visits, prescriptions, and tasks
- Review the dashboard to track key metrics and activities
- Promote patient portal signup to engage with patients
- Reach out for training if any doubts remain during initial workflows
Who Is Hello Health For?
The software is well-suited for the following specialties:
- Primary Care
- Pediatrics
- Concierge Medicine
Is Hello Health Right For You?
Is your practice ready to enter the digital age of healthcare?
Hello Health is ideal for practices seeking rock-solid security and scalability. The system was designed with data protection in mind. It adheres to the highest HIPAA and HITECH standards, with bank-level encryption of all protected health information. Hello Health undergoes regular third-party security audits, so you can rest assured that patient records are completely safe.
Additionally, the software easily scales to support growth. Hello Health features seamlessly accommodate an expanding provider base or larger clinical workflows. The vendor regularly updates infrastructure to ensure lag-free performance regardless of size or user volume.
Still not sure if it's the right choice for you? Contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.
Hello Health Features
Electronic Health Record
The EHR allows doctors to document patient visits, orders, results, and tasks in a centralized and electronic manner. This streamlines workflow and ensures all authorized medical staff have access to complete medical history from any location.
Practice Management System
The integrated PM system gives practices a bird's eye view of important operational data in one place. It facilitates scheduling, check-ins, billing tasks, and overall admin functions so the whole clinic can work seamlessly as a coordinated unit.
Patient Portal
Patients can securely message doctors, view test results, manage appointments, and fill prescriptions online anytime through the portal. Two-way communication tools promote engagement and empower patients to take control of their healthcare.
Customizable Templates
Doctors can customize templates, forms, and workflows to perfectly mirror their specific methods. This flexibility eliminates redundant steps and focuses energies on value-added care activities.
Pros And Cons of Hello Health
Pros
Helps configure templates, workflows, and features to match your exact preferences and processes
Being web-based allows real-time access from any device without installation or maintenance hassles
Enables HIPAA-compliant messaging and sharing of test results, appointments, and other data with patients
Cons
Like any new software, implementing Hello Health involves an initial learning period for training staff
Practices lose access if cloud services go down unexpectedly due to outages or maintenance
Hello Health Reviews
Total 5 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars20%
Share your experience
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Worse EMR I have worked with, people left practice as they could not access patient portal”
Pros
the ability to upload a profile picture but did not identify any significant drawbacks.
Cons
Some users left the practice due to issues with the patient portal not functioning properly. The user expresses frustration with the support team, noting that it is difficult to reach them and that issues often remain unresolved. Additionally, the software freezes up at times, and the user encounters difficulties ordering labs directly from Quest Lab Corp.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Health, Wellness and Fitness, 1-10 employees
More than a year
“Happy, long-term user”
Pros
Hello Health's user-friendly platform for both themselves, their staff, and their patients. Onboarding new staff members is quick, taking only a day or two to become productive. The platform's intuitiveness is rare among technology platforms in the industry.
Cons
As an integrative provider, the user hopes to see an integration soon with their virtual supplement dispensary. They are aware that this integration is being considered for the roadmap, indicating Hello Health's commitment to continually enhancing the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“The EMR fits my small practice well”
Pros
Hello Health is the third EMR implemented by the user and is the most intuitive. It has been easy to use from day one, with a low initial cost compared to other companies and compatibility with any hardware. The cloud-based platform allows for remote access, facilitating work from home. The user-friendly patient portal enables easy communication and sharing of test results between patients and providers, ensuring portable yet secure health information.
Cons
Like all software programs, there are occasional computer glitches, but the IT team is readily available and responsive, typically answering calls promptly to address questions and resolve issues. However, the software does not currently interface with other practices or hospital EMRs, which the user hopes will be implemented in the future.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What level of support does Hello Health EMR offer?
Hello Health EMR offers comprehensive support, including customer service, training, technical assistance, and email support.
Who are the typical users of Hello Health EHR?
Hello Health's typical users are healthcare providers at independent practices, such as primary care, pediatrics, and concierge clinics.
What languages does Hello Health support?
Hello Health currently supports the English language.
Does Hello Health support mobile devices?
Yes, Hello Health is fully mobile-responsive and cloud-based. It supports access via smartphones and tablets to view patient records on the go.
How much does Hello Health cost?
Hello Health offers three pricing plans: Telehealth, standard, and custom. Hello Health pricing can vary based on selected modules and tiers; contact us for more information.
Is HelloHealth free?
No, Hello Health is not a free service.