Last Updated
Overview
Neocase HR helps organizations manage employee requests, documents, and workflows across global teams. Its automation and self-service tools support faster resolutions and consistent service. While reporting options may feel limited, the platform’s visibility and structure remain valuable for HR departments.
Overall Rating
Based on 8 users reviews
4.1
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
Neocase HR Specifications
- Employee Information Management
- Recruitment and Applicant Tracking
- Performance Management
- Attendance and Time Tracking
What Is Neocase HR?
Neocase HR is a cloud-based platform that is built for mid-sized to large enterprises managing HR services across multiple locations. It is commonly used in shared service environments and support consistent handling of employee inquiries and HR operations. The platform offers features such as case management and a self-service portal. It helps teams handle high request volumes, reduce repetitive tasks, and deliver timely support while maintaining service quality across departments.
Neocase HR Pricing
Neocase HR software offers customized pricing based on business size, required modules, and deployment needs. Plans are tailored to match organizational requirements.
Neocase HR Integrations
The software supports integration with multiple systems and platforms, such as:
- Dayforce HCM
- Cegid
- Workday
- Oracle HCM
Who Is Neocase HR For?
Neocase HR is ideal for a wide range of industries and sectors, including:
- Pharmaceuticals
- Education
- Real estate
- Healthcare
Is Neocase HR Right For You?
Looking for a platform that makes service delivery easier and supports large, spread-out teams? Neocase HR minimizes manual work, accelerates request processing, and boosts consistency across departments. It assists HR teams in handling high volumes of inquiries, standardizing workflows, and enhancing employee satisfaction.
The platform ensures compliance with statutory, regulatory, contractual, and global standards, including GDPR and ISO 27001. Trusted by organizations such as Framatome and Nordson, it is designed to enhance HR operations and grow with the organization.
Still not sure if Neocase HR is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Neocase HR Features
Centralized Case Management
HR teams can manage all employee inquiries, whether it is related to payroll, leave, or compliance, within a unified platform. With full visibility into each case’s history, priority, and status, support agents resolve issues faster and more accurately. This ensures consistent case resolution and clearer communication across teams, enhancing service accuracy and agent collaboration.
Interactive Self-Service Portal
ENeocase HR features employees’ access to HR services through a responsive, branded portal accessible on any device. Personalized content allows individuals to find answers, submit requests, and track case progress on their own. This decreases the workload on HR staff and boosts employee satisfaction by providing instant access to support.
Effortless Process Automation
With a no-code process editor, HR teams can automate routine tasks like telecommuting or onboarding without needing IT support. Personalized catalogs let employees and managers initiate processes on their own. This flexibility empowers HR to work independently, speeds up response times, and improves the consistency of service delivery.
Employee Relations Module
Organizations manage complaints, disciplinary actions, and investigations via preconfigured workflows, embedded safeguards, and audit-ready documentation. Each case remains confidential and compliant with regional regulations, helping HR teams handle sensitive issues reliably and ethically.
Real-Time Analytics And Dashboards
Service teams monitor case volumes, SLA compliance, and resolution metrics using interactive dashboards that display standard reports. Insightful visuals help identify trends, bottlenecks, and opportunities for improvement quickly, supporting informed decision-making and continuous optimization of HR performance.
Pros And Cons of Neocase HR
Pros
AI-powered knowledge base reduces ticket volume
Configurable access controls tailor data visibility efficiently
Document management centralizes sensitive file retention
Cons
Reporting options occasionally feel limited
Colleague portal search returns broad results occasionally
Neocase HR Reviews
Total 8 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars38%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Mid-Market, 500+ employees
“superb service quality”
Pros
I really like how this works for our customer-facing staff. It's a perfect mix, simple enough for anyone to use but powerful enough to handle the variety of situations we face. The implementation went so much smoother than other software we've tried and the Workday integration was way easier than expected.
Cons
Sometimes when issues get escalated to their cloud team, the response time isn't great. I've had a few headaches trying to update the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mid-Market, 500+ employees
“a feature-rich HR solution”
Pros
This has been a game-changer for our HR team when it comes to managing the workforce. Everyone across all departments now has access to the right resources and clear goals. The employee portal and security features are top-notch, giving HR tons of control. The dashboards and reports are helpful too.
Cons
Working with employee data and pay scales took way more time and effort than I expected which ended up slowing down some of our HR processes.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Enterprise, 500+ employees
“easy-to-manage daily tasks”
Pros
I love the dashboard's clean design. Plus, the range of features is very impressive.
Cons
I have not had any major issues yet but I'll definitely update if anything pops up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Neocase HR have a mobile app?
Yes, the software offers a native mobile app.
Who are the typical users of Neocase HR?
Neocase HR software is widely used by several industries, such as pharmaceuticals, real estate, education, and healthcare.
Does Neocase HR offer an API?
Yes, Neocase HR provides an API.
What types of pricing plans does Neocase HR offer?
Neocase HR price is customized based on your organization’s size, selected features, and service delivery needs. Request a tailored quote on Neocase HR cost here.
What language does Neocase HR support?
Neocase HR supports 23 different languages, including English, Dutch, German, and Spanish.
What level of support does Neocase HR offer?
Neocase HR provides support through email and a ticket-based system.
What other apps does Neocase HR integrate with?
Neocase HR integrates with different software, including Dayforce, Cegid, and Workday.