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Key Takeaways

Generated from the text of customer reviews

Payworks is a Canadian payroll and HR platform used by businesses of all sizes, from small operations to multi-location corporate and franchise organizations. Customer support quality and Canadian compliance coverage are the most consistently mentioned strengths. Navigation and the initial learning curve are noted as areas that take adjustment. In 2026, Payworks launched a new Analytics experience built into its HR, Time, and Absence Management solutions.

Our Verdict

The platform suits businesses that want to manage payroll, HR, time and absence management, analytics, and advisory services with an integrated suite. It is built specifically for Canadian compliance requirements and includes support for legislative updates and payroll-related compliance tasks. It is less suited to organizations operating outside Canada. For Canadian businesses that want an integrated payroll and workforce management tool, it is a practical option.

Payworks Specifications

  • Employee Information Management
  • Recruitment and Applicant Tracking
  • Employee Onboarding
  • Time And Attendance Tracking

Payworks Features

Payroll

Payroll is a payroll processing module for Canadian businesses across single and multi-location operations. It supports multiple business numbers, calculates deductions and statutory pay, and submits tax remittances and ROEs to CRA and Service Canada directly. Direct deposit is included.

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Human Resources

A centralized hub for employee data, Human Resources stores records, tracks licenses and certifications, and manages onboarding and performance documentation. E-signature handles policy acknowledgements. An organizational chart and built-in analytics covering headcount, turnover, and demographics are included.

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Absence Management

This module manages time-off requests, approvals, and balance tracking across the organization. Approved requests sync automatically to Payroll and Time Management. It supports unlimited time-off types, configurable accrual and carryover rules, and a shared team calendar accessible through Self Service.

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Time Management

Covering shift scheduling and time capture, Time Management lets employees clock in and out via timesheets, mobile, thermal clocks, or facial recognition. Overtime, statutory holiday pay, break rules, and premiums calculate automatically based on provincial settings. Scheduling integrates with absence data to reflect approved time off.

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Applicant Tracking

Applicant Tracking handles the full hiring cycle from job posting through to new hire setup. Roles post to job boards and social media in one step. Hiring workflows trigger actions based on applicant status. Candidate data flows into HR and Payroll without re-entry when a hire is confirmed.

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HR Advisory Services

Delivered through Payworks' partner Arcora, HR Advisory Services provides on-demand access to HR, legal, and financial guidance. It includes unlimited telephone HR advice, an employee policy handbook template, legislation updates, and employee counselling. A 24/7 online resource library is also available.

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Managed Payroll Services

Managed Payroll Services is an outsourced payroll option available in two tiers: Assist and Complete. Assist covers hours import, payroll balancing, and register pre-editing. Complete handles full processing, remittance filing, ROE submission, and employee onboarding on the client's behalf.

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Pros And Cons of Payworks

Pros

  • Customer support is responsive and knowledgeable on Canadian payroll legislation

  • Tax remittances and ROEs are filed automatically so deadlines are never missed

  • Statutory holiday calculator handles pay calculations without manual input from admins

  • Employee self-service portal gives staff direct access to pay stubs and tax forms

  • Shared database across all modules removes the need to re-enter data manually

Cons

  • Navigation can take time to learn for new users

  • Customization options for reports are limited in some sections

  • Initial setup quality can vary depending on the assigned implementation specialist

Payworks Reviews

Total 11 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

27%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

AT

Adrianna T.

Mid Market, 51-100 employees

5.0
May 2023

“Solid Payroll Solution Overall”

Pros

I find the system very interactive and it worked well whether I was managing things as an admin or just using it as a regular employee. What I loved most were the dashboards being able to log in and instantly see whose birthdays or work anniversaries were coming up really helped me stay connected with the team.

Cons

It felt kind of outdated when I used it and really needed some updates. From what I've heard, they've been working on improvements to stay on par with market standards, so I'm guessing the issues I ran into have probably been fixed by now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

TB

Tori B.

Mid Market, 51-100 employees

5.0
March 2023

“Simple and user friendly interface”

Pros

The interface is user friendly and well organized. It's so felxible even for people who aren't great with computers. Honestly, this has been the best payroll and time management solution I've worked with.

Cons

To be honest, nothing really bothers me about this system. It works pretty well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

5.0
June 2022

“Easy to use”

Pros

UI looks really clean and going through it feels natural. I love being able to bookmark frequently used links and it's a great shortcut that saves me so much time.

Cons

I still haven't figured out how to save my frequently used reports. That's really the only thing that's not simple about the system for me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

Does Payworks offer an API?

Yes, Payworks does offer an API.

Does Payworks have a mobile app?

Yes, Payworks does offer a mobile app for iOS and Android users.

What languages does Payworks support?

Payworks primarily supports English and French language.

What types of pricing plans does Payworks offer?

Payworks pricing is estimated to start at approximately CAD $21/payroll run, with additional per-employee and payroll-run charges depending on the number of employees and services selected. Implementation starts at approximately CAD $300. Request a personalized Payworks cost estimate for your business.

What other apps does Payworks integrate with?

Payworks integrates with third-party applications including QuickBooks and Xero.

Who are the typical users of Payworks?

Payworks is suitable for businesses and organizations across a range of industries and sectors, including small businesses, mid-size and corporate businesses, franchise operations with multiple locations, accounting and bookkeeping firms, healthcare and hospitality organizations, and retail and construction businesses.

What level of support does Payworks offer?

Payworks offers support via phone, help desk, and contact form.