Infusionsoft by Keap is an award-winning integrated e-marketing and sales solutions software for small businesses. It is the only software that provides an all-in-one platform which automates sales, marketing and, business procedures. The solution offers tools to manage and optimize Customer Relationship Management (CRM), E-commerce, customer lifecycle, marketing automation, and lead scoring.

It allows users to organize their lead and client data in one place. All client communications from Microsoft, Outlook and, Gmail are synced and gathered in one place. It can not only be used to manage online sales operations, but also to create marketing campaigns based on personal interests. Integration is supported with other sales and business management services such as Quickbook and SalesForce.

With Infusionsoft, users can build customized marketing workflows that automatically trigger specific email sequences based on tags and client actions. Through customization, users can send automated custom emails to selective customer base. It is easily accessible through iOS and Android enabled tabs and phones. Active customer support is available via FAQ, email and phone. 

Infusionsoft by Keap

Infusionsoft by Keap

Infusionsoft by Keap reviews

Overall Rating

13 Reviews

Excellent
31%
Good
54%
Average
8%
Poor
0%
Terrible
8%

Alysa

Precision Marketing Group

11-50 employees

August 2019

Affordable product.

Pros:
The product is affordable. Anyone who is thinking of getting a cost-effective product can go with this one. It has a lot of features to offer. It is a resourceful tool. For me it is sufficient as my main goal was to manage and communicate with the contacts.

Cons:
This system seems a bit old-fashioned. I used it previously, and then stopped using it for some reason. However, when I got back, nothing had changed, and it was as I left it before.

Sean

Insurance

2-10 employees

August 2019

Great marketing solution.

Pros:
The major pro for me is the ability to multitask. It is easier to set appointments and prepare for sales calls with our clients. It is easy to use. Even when we’re not in the office, we’re able to engage with potential clients. The interface is pretty easy to understand and helps us know where our main focus needs to be. It has helped us in communicating with our clients about anything and at any time.

Cons:
It would be nice if it operated in real-time, as we always have to keep refreshing the dashboard.

Tim

FP1

51-200 employees

July 2019

Infusionsoft

Pros:
It was easy to learn how to use it. I didn’t take any trainings at all, and didn’t research as well, but it’s pretty simple as I figured it out all myself. It is able to store all the user information. It is easy to tag users and store their information in the database. It has pre-built fields which has made it a lot easier for us.

Cons:
They should add a little more integration options.

Martin

Gobierno de la Ciudad de Buenos Aires

2-10 employees

July 2019

The Best!

Pros:
This tool is complete in every way. It offers tons and tons of features and functionalities. It is way too professional as well. It lets you plan a complete digital marketing strategy and establish a proper workflow.

Cons:
It is not the best choice for small businesses as it is expensive, but Enterprises can invest in 360 marketing. They do not have the documentation in Spanish.

Melissa

Regenexx LLC

51-200 employees

July 2019

Infusionsoft Review

Pros:
It is a great software. It is easy to use, and I can completely rely on it. It always notifies or reminds me whenever I set a follow up. It is capable of storing and tracking all the contacts. It has helped me do a lot better.

Cons:
None.

Chris

Interlog USA, Inc.

11-50 employees

July 2019

Worth it.

Pros:
It is worth it. It definitely works in a very different way than many other marketing software or CRMs. Although, the email marketing feature that it provides is exclusive. It is complete and does everything that you want it to do. It is great for email marketing and has great deliverability.

Cons:
It has a learning curve. Not that easy to get used to how things work, and even when you learn, it always seems like you can do it in a much better way.

Fehbe

Blueprint

51-200 employees

July 2019

Not that great.

Pros:
It helps in keeping track of all the leads. Lead development and management. It provides the ability to create landing pages within the system. Keeps track of all the data.

Cons:
The templates do not do much. They do not offer a lot of freedom in customization and is not capable to do much. There are many things that it is not able to do, and all you’re left with is desire.

Jeffrey

Skinner Law Firm

11-50 employees

July 2019

Lacks spam blocking.

Pros:
The campaign builder works great and provides with a lot of flexibility and unlimited tags. Tasks can be created in a specific manner. It helps with follow up reminders and a lot more.

Cons:
The online form does not block any kind of spam. We get a lot of spam everyday just by the form created by Infusionsoft. It needs to be more effective in blocking out spam.

Sarah

Gifted Travel Network

2-10 employees

July 2019

Big Businesses

Pros:
This product is resourceful, it has a lot of features and functionalities to offer. It is very useful when you have to send out a lot of emails on a daily basis and to different lists. It keeps track of all the prospects, clients, leads etc. Easy to create products and have reports with their ecommerce section.

Cons:
It has so many features, that it becomes very overwhelming.

Luke

Origym Centre of Excellence

51-200 employees

June 2019

Awful

Pros:
The chat support is decent. It is easy to use. The cost is okay as well.

Cons:
Where to start. The functionality is not good at all. The phone support and email compliance are useless. The reporting is awful. There’s a lack of communication between their staff members. I am switching to another product.

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