InSync EHR

Could be Better, But Better than What We Had

Pros

Everything I need is conveniently consolidated in one system with reports that efficiently gather data without any significant gaps. The abundance of helpful reports and the systems customizability enhance its utility. Quick responses from customer service and ongoing improvements contribute to a positive experience. Im encouraged to suggest enhancements and provide feedback on customer representatives particularly regarding the billing side of the system for our practice.

Cons

Regarding the patient scheduler it functions more as an appointment requester than a true scheduler from the patients perspective. Unfortunately the customer representatives often fail to call us back at the times we specify as available. Moreover theres a restriction on the number of team members authorized to create tickets for issues which becomes problematic when technical difficulties arise and were not available to assist. When explaining how certain features should work or suggesting improvements the customer reps knowledge rates about a 4 out of 10. Additionally the requirement to purchase Insync without the option for renting or trialing it is inconvenient.

There are better products, with better response times

Pros

My once favorable opinion of InSync soured after its acquisition by Qualifacts. Support communication and product quality deteriorated significantly. Submitting a ticket often results in it getting lost amidst blame-shifting between staff members.

Cons

The lack of communication delayed response times and inadequate support make it preferable to invest time and energy in an open-source software solution that allows for customization.

Slightly-better than wet clay and a sharp stick

Pros

My dissatisfaction with the software stems from its outdated interface and lack of logical form structure.

Cons

The absence of form logic complicates matters for users adding unnecessary complexity. Although data extraction through spreadsheets is feasible the program lacks analytical capabilities at the practice program or organizational level.

There are now long hold times for support

Pros

System downtime is rare and it adequately fulfills note-taking and claims submission needs albeit lacking some desired features.

Cons

Theres a significant amount of clicking and waiting for screens to load which severely hampers workflow efficiency particularly when navigating through multiple screens. Furthermore the system fails to update automatically to reflect actions like reviewing a PMP note necessitating additional clicks and waiting time. During implementation there were numerous errors such as incorrect taxonomy codes and misconfigured claims sending for supervision. Although technical support was available at the time the recent acquisition by Qualifacts has resulted in deteriorating service with long wait times and limited support access. We switched to InSync for its scheduling platform for new patient appointments but it proved unreliable often offering appointment times that were already occupied.

Insync implementation review

Pros

InSync stands out for its extensive features and adaptability to agency-specific workflows and services.

Cons

In our industry Electronic Visit Verification EVV is becoming essential particularly for community-based services. Integrating EVV with the EMR system would streamline operations by avoiding the need for multiple systems.

Integrated Care Concepts and Consultation Review

Pros

Our practice benefited greatly from the excellent customization options and smooth transition to InSync. The support from InSync/Qualifacts staff has been outstanding and the systems customizable workflow meets our companys needs almost perfectly. Our project manager and implementation specialist were exceptionally professional and helpful. InSyncs interconnected systems streamline tasks and its reporting functions excel. Managing employee permissions is also a strong suit.

Cons

The Roles and Permissions feature lacks detailed descriptions making it challenging to understand the scope of each permission. While some reports provide summary/raw data others dont although overall the system offers excellent reporting capabilities.

Great product for a mid- to large-size clinic!

Pros

I appreciate the extensive customization options provided by InSync despite some initial setup challenges. The startup teams support throughout the process was invaluable with special recognition to [sensitive content hidden] for exceptional assistance.

Cons

The care plan including smart goals may not be perfect but it serves our needs adequately.

Review

Pros

Once customization was complete the practice management side of the software became highly useful and easily navigable for our providers. Timely customer support and responsive implementation team further enhanced our experience.

Cons

Some components related to customizing research and evaluation requirements remain unresolved.

Great Implementation, transition and training!

Pros

The document manager scheduling note customization and patient portal features of InSync are highly praised. [sensitive content hidden] the implementation specialist greatly contributed to the softwares usability.

Cons

Setting up electronic faxing has been a major challenge for us.

Easy to use

Pros

Booking with InSync is straightforward and [sensitive content hidden] efficiently addressed any workflow-related needs we had.

Cons

We encountered numerous glitches during the initial phase but our support team was instrumental in resolving them.