Insync provides a cloud-based system to help manage practices. It’s also designed to assist with revenue cycle management. This product provides specialized features for specialties including behavioral health, substance abuse, pediatric therapy, primary care, and physical therapy.

      

In addition the software is practical for other niches too, ranging from Cardiology to Speech Therapy and even Urgent Care. The brand invested time in creating features relevant to today’s health care industry, such as group therapy scheduling and appointment reminders. The software can also analyze data to create graphs and identify relevant patterns to help physicians treat patients more effectively.

 

There’s a patient portal on Insync Mobile that’s HIPAA compliant and makes for easy communication & payment options.

InSync PM & RCM


InSync PM & RCM reviews

Overall Rating

16 Reviews

Excellent
63%
Good
38%
Average
0%
Poor
0%
Terrible
0%

mara

iPsychiatry

11-50 employees

May 2019

Easy to use. Great workflow

Pros:
Their training and implementation staff was a great help, they had former experience in medical healthcare which allowed them to understand the workflow, roles, and responsibilities of various providers which made creating and customizing templates easy. They offered us many useful tips on formatting and workflow which were easy to apply. The system is highly customizable and adding varying provider roles/charting requirements into a fluid charting sequence is quite simple.

Cons:
Customer support depends on third-party sources to resolve any issues which are time-consuming and frustrating.

Rae Ann

Alcohol and Chemical Abuse Consultants, Inc.

2-10 employees

May 2019

-

Pros:
The software and the company staff both are amazing. Insync is extremely easy to use once you have learned the program’s working. It is super user-friendly and the workflow is great. Their support team is always accessible and responsive. The implementation staff was a huge help as we transitioned from paper records to electronic charts. They are always very friendly and polite in answering any queries we have regarding the software.

Cons:
there are some areas in the system that require too many steps to task completion.

Natasha

New England Medicine & Counseling Associates

2-10 employees

April 2019

Great service. Even better staff

Pros:
My experience with Insync solutions has been great so far. the software is intuitive and very simple to navigate. You can move between screens and not lose any progress made like updating payments, adding patients and reviewing bills, etc. Their staff is especially a dream to work with. From customer service operators, implementations staff to tech support, they are always polite and helpful. They have specialists always available when you call for any issue resolution. The also offer zoon meetings and supplement training to cover all questions relating to their service.

Cons:
The process of refunding patients is a little harder than it should be as we perform the task very frequently. Everything else works seamlessly.

Tim

Health Services Center

11-50 employees

April 2019

Great service once you understand its working

Pros:
The opportunity and adaptability to work around our schedules have made our practice a lot simpler realizing that there was no paperwork to keep us away from finishing our everyday tasks. The customizability makes it a lot easier to navigate around the system and saves us so much time and effort.

Cons:
there is a learning curve to it, but once you overcome that, it becomes very intuitive and efficient to work with.

Jody

Nova Counseling Services

11-50 employees

April 2019

Exceptional implementation work

Pros:
Transitioning to Insync was smoother than we anticipated. The implementation team was very helpful in walking us through the whole process. The software is very easy to use. Requires little to no former tech experience. The implementation team was very efficient in setting up the system according to our requirements. I am very pleased with its overall performance.

Cons:
It took us a little time to adjust the system to our residential practice because the software is originally designed to cater to outpatient services. We wanted to replace all of our outdated software, but the system does not offer advanced reporting features.

Edith

Forever Kid Pediatric Practice

2-10 employees

April 2019

-

Pros:
The customization options are vast which means you can edit everything to fit your requirements. Which makes it all the easier to utilize the product. The implementation and getting the hang of the system was slightly challenging at first but their implementation specialists were a huge help in overcoming that.

Cons:
it took a lot of working around to make the software suitable for pediatric practice although, once achieved it was worth the trouble. There are still some areas that could use some improvements but other than that the system works quite smooth

Mike

Palouse River Counseling

11-50 employees

April 2019

Insync review

Pros:
The software is highly adaptable. The customization allows you to have the right workflows defined according to your practice needs. The implementation specialists have been of great help. Our primary purpose of using this software is to free up more time for the providers so they can attend to more patients. We have only recently started on this software and it is working out great for us, compared to our previous system. The key benefits of using this software are efficiency.

Cons:
You are required to have well-defined workflows for your practice.

Dawn

New Life Recovery Solutions

2-10 employees

April 2019

A perfect fit for us

Pros:
I absolutely love how everything works with Insync. We demo-ed quite a few software companies before finally opting for this one because it is the most flexible service. Because of InSync's high customization opportunity, we were able to set it up according to our practice requirements minimizing time spent on schedules. I am now able to run the whole office from A-B from the time a patient walks in the door until they leave us a year or two late. The people at in sync are always readily available to help you with any issues or queries. Their implementation team is brilliant at their jobs.

Cons:
none so far. Seamless workflow with this service.

LeeAnn

Care Tec Pediatric Center

51-200 employees

April 2019

Amazing service. Highly recommended

Pros:
The software has been incredibly easy to use. It is completely customizable. Insync is with regards to forms, numbers of different disciplines within a practice and numerous other factors. The customer service and implementation team have been consistently helpful and reliable.

Cons:
the scheduling is not as customizable as I would like, I wish they had a drag and drop feature for creating schedules, adding time frames and color coding them.

Nikki

Next Step 2MH

11-50 employees

March 2019

-

Pros:
First of all, the best implementation staff I have ever come across. You can always have them make further changes along the way. It helps us a lot playing with new features and functionalities. Like we are now able to send virtual or text reminder calls although it needs to be able to pinpoint when they are accepted or canceled. However, the staff and clinicians are very satisfied with it as it takes care of all our practice’s advanced needs very effectively.

Cons:
The prescription module is a separate entity and sometimes data does not completely transfer over such as the dx codes and medication which can cause for much confusion.

Our EHR consultants can help narrow down software options for you based on your price range and needs.

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