Kareo has been in business for over 13 years. It started as a medical practice management and software billing company but has slowly transitioned into a leading EHR software vendor in the small to medium-sized practice market. It is now exclusively focusing on innovation in the health IT software space after selling its revenue cycle management business to a third party. 

Kareo medical billing software offers flexible patient scheduling tools, collection processing, patient document storage, delinquent account management, customized reports, insurance confirmation, etc. that enables medical staff to verify insurance claims instantly. 

The software also offers an in-built messaging feature that allows practices to communicate with their patients, employees, and billers effectively. With its appointment and schedule reminders, physicians can schedule and review appointments on-the-go and send appointment reminders to patients to minimize the chances of no-shows. Some other helpful features are Billing analytics, document management, agenda planning, and advanced claims processing. 

Kareo billing software Price: Pricing varies depending on the practice role. For non-physicians, Kareo billing is $160/month.  For physicians, it comes out to $320/month. 

Kareo Pros: Kareo attracts a vast number of medical specialty practices by combining affordable pricing with its high first-pass approval rate. Its unique Organized Worklist (OWL) proactively deals with denied claims to review, revise and resubmit claims to secure swift payment for the practice.

Kareo Cons: Kareo will now be using third party billers to offer revenue cycle management services to its clients. Though this policy is aimed at strengthening the vendor's collaboration with medical billing companies, the impact it will have on service quality to its customers is yet unknown.  


Kareo Medical Billing Software


Kareo Medical Billing Software reviews

Overall Rating

10 Reviews

Excellent
60%
Good
30%
Average
10%
Poor
0%
Terrible
0%

Katherine

Barbara White, MSN, CRNP

2-10 employees

July 2019

Billing

Pros:
My onboarding is quite extensive, and the onboarding representative assigned to me was amazing. The kareo billing module is extremely user-friendly, simple and easy to learn and use. It doesn’t have a high learning curve. The layout is intuitive and navigating through the system is pretty easy.

Cons:
It doesn’t handle the Medicare claims, but yeah it does handle the most major ones.

Jessica

Park Central Family Practice

11-50 employees

June 2019

Not the best

Pros:
It comes at a much affordable price than any other EMRs. I like how it is cloud-based. With this I am able to send out direct messages to the patients’ phone as an email or a text.

Cons:
I don’t really appreciate or like this software as a whole. There are different labels for documents in each Kareo system which I do not really like, as it confuses me. I cannot correct financial errors by myself, always have to contact support for it. This system is something far from a solution or a day-to-day use as it takes a lot of your energy. Multiple pages fax always takes a lot of time as they come one by one. I just don’t like this product.

Phyllis

Buena Vida Physical Therapy and Wellness

11-50 employees

May 2019

Kareo Review

Pros:
The system is quite user-friendly. I like the support team of this product. They are very professional, prompt, knowledgeable and friendly. They’ve always solved my problems in a very timely manner.

Cons:
The notes that I add to the patients’ chart seems to be unprintable, and I would like to have a feature that allows to print it.

Stacie

Thrive Integrative Psychiatry

2-10 employees

May 2019

Great support.

Pros:
I like the billing of this system, and the way it is able to capture all the billing for my providers. Things have been so easier with Kareo, and using its billing is amazing. The support that we get is great.

Cons:
It has a high learning curve when it comes to correcting errors in payment posting.

Paula

Elite Oculoplastic Surgery PC

2-10 employees

May 2019

Amazing product.

Pros:
The system is very user-friendly. It is really simple and easy to learn and use. It is easy to find and locate records quickly. They provide with extra tools that help you figure things out and solve issues for you. The customer support team is knowledgeable and responsive.

Cons:
I have no complains about this system. Everything is incredible.

Nayari

Behavioral Healthcare Services

11-50 employees

May 2019

User-friendly.

Pros:
The customer support of this product is great, the people are friendly and good. The software itself is quite user-friendly and being a mental health facility, our experience with this product has been good, yet. This system is great in way that they are always improving, and they listen closely to their customers feedback and utilize the feedback to improve. It is a good software.

Cons:
No software is perfect, so same goes for this one. It often has general software issues and can be a bit frustrating as well.

Christopher

Psychiatry Austin

2-10 employees

May 2019

Easy billing

Pros:
This system is simple, nice and easy. I can review the EOBs every single day in a clean and nice format. I can post my normal charges and billing codes easily. They are a great team, they’ve always helped me through. I was very worried when I started using this system as I had no proper training, but they’ve always been there to help me. I am quite happy with the system and I like the billing part the most.

Cons:
The merchant system stripe isn’t well set in the system itself. It wouldn’t let me allocate money to different areas. I’ve talked to the customer support about it and they say they’re working on it.

Anonymous

-

11-50 employees

April 2019

Review

Pros:
The customer support team of Kareo is quite good, they are knowledgeable, motivated and do know how to solve things and keep their customers happy. The system is user-friendly and navigating through is smooth and fun. I like to personalize the claim scrubbing process and fit it to our needs.

Cons:
It is hard to generate secondary claims with Kareo. They do need to make changes to that part of the system. What works with one claim does not work with another, it gets quite frustrating just trying to figure things out.

SherryAnn

Medical Billing Solutions

2-10 employees

April 2019

Simple and easy.

Pros:
The system is simple, and easy to use. It has great functionality. This product has everything and comes at an affordable price. It is by far the easiest and simplest of all to learn and use even when you don’t have much computer experience. Their webinars are great as well and I did get to learn a lot from it.

Cons:
It is hard to make changes to an account once the money gets posted, and I was unable to do it without assistance. The customer service helped me sort out this issue that I was facing.

Todd

Progressive Physical Therapy

2-10 employees

April 2019

ERA postings

Pros:
The A/R of the system wasn’t accurate when I started using it, but I discussed the issue with Kareo support and they helped me resolve it. Now, I am confident about my aging reports and its accuracy. Tracking claims from submission to payers through patient payments is so easy with this product. The part I like the most about this product is its accuracy of submissions, reports etc. It is easy to post payments from an ERA.

Cons:
Nothing is perfect, I know, but I also believe that this issue can be solved, and they can improve it. The reports cannot be customized the way you want as it does restrict you a bit. The reports that are available can be used, but to add things that I need often is either painstaking or impossible.

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