Brand24 Specifications

Campaign Management

Lead Generation

Customer Segmentation

Email Marketing

View All Specifications

Brand24 is a cloud-based marketing tool used for content finding and distribution purposes. Users can mention the required content through the “Online Mentions” feature that shows social media platforms, blogs, news sites, and forms when the mentions occur. It offers users to monitor useful data from Facebook, Twitter, and Instagram and also integrates with Slack. The software enables the users to view the marketing analytics which extracts useful data to make data-based decisions for businesses.

The platform notifies when the brand mentions appear on any platform of social media. It also features influence scores which help to measure customer satisfaction and attitudes.

Benefits: Brand 24 is available for Android and iOS. The users can view in real-time what other people are commenting about a brand or company that helps to improve the brand performance.

USP: If someone mentions the brand or business name anywhere on social media, it will notify the user.

Limitations: It is very costly and somewhat complicated when using for the first time.

Pricing: The software is available for a free trial. The personal plus version comes at 49$ per month, the professional premium is for 99$ per month and the professional max comes at 399$ per month.

Support: Support is available through email, phone, and tickets. Training documents are also available.

Pros and Cons of Brand24

Pros

  • It is modern, affordable and easy-to-use.

Cons

  • It is modern, affordable and easy-to-use.

Brand24 Reviews

Overall Rating

4.5

12 Reviews

Rating Distribution

5

star

(6)

4

star

(6)

3

star

2

star

1

star

November 2020

Love it

Georgia

Sales director

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

Pros

I have been so much at ease ever since we got brand24. It had solutions to all my problems. So satisfied.

Cons

None.

September 2020

100/100

Pranay M

Senior Technical Recruiter

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Pros

Extremely easy to navigate and the customer support is simply awesome. Exceptional features.

Cons

Not suitable for small organizations because its slightly on the expensive side.

September 2020

Pretty good for us.

Raymond

HR head

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Pros

I really like brand24 as it has helped me so much with my work and has made my tasks so simple.

Cons

Its a little difficult to manage in the beginning.

September 2020

Its a blessing

Aron

Marketing Assistant

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

Pros

The software is so easy to navigate, features are very professional and useful.

Cons

Customer support is not responsive or maybe my experience has been bad.

August 2020

Intuitive and Exceptional

Anna O

Head of Growth

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Pros

Brand24 provides a lot of interesting use cases, which can be useful for developing your business. Customer Staff is so good and so helpful. I have had an amazing experience with this software.

Cons

There is nothing bad about this software.

July 2020

Perfect for us

Deborah E

Engineer

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

Pros

Brand24 is very cost-friendly and provides extremely useful features.

Cons

The sentiment filter needs to be improved. Apart from this Brand24 does a perfect job for our business.

July 2020

Excellent software!

Sia P

Miner

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

Pros

Easy to use, features are great. I love how simple and easy it makes my work.

Cons

Brand24 has one problem that I have faced which is sentiment analysis not so operating in the Greek language.

June 2020

Fully Satisfied

Umang S

Chief Operating Officer

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

Pros

Before installing Brand24, we had to use different apps and tools for our tasks. After the installation, brand24 has taken over everything and made our work life so simple. We are really happy.

Cons

They dont have tracking Devanagari tool which makes us really sad.

February 2020

Effective and Simple

Sia P

Miner

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

Pros

Reporting is my personal favorite feature. Its a little tricky to understand at first but once you understand it, its the best thing for your practice. The software is very easy to use overall.

Cons

None.

October 2019

Ease of use

Maksymilian S.

Co founder

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

Pros

Very very very easy to use. Im using it daily with my personal projects.

Cons

Slightly expensive.