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Overview

Coosto helps marketing and customer service teams manage social media from one platform with tools for scheduling, engagement, and reporting. While the deeper customization for analytics reports could use some updates, Coosto software provides real-time insights and a unified inbox, which makes daily workflows more efficient and connected.

Coosto Specifications

  • Social Media Management
  • Content Management
  • Analytics And Reporting
  • Alerts/Notifications

Coosto Features

All-In-One Social Media Inbox

The ‘Engage’ feature brings together customer interactions from social media, messaging platforms, and live chats into one easy-to-manage inbox. This feature lets businesses quickly respond to inquiries while keeping everything organized. By combining all communication channels, businesses can improve efficiency and provide a smooth customer experience.

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Smart Social Media Planner

The ‘Smart Social Media Planner’ helps businesses schedule and publish content across platforms. Posts can be planned for consistent engagement with the audience. Performance insights allow businesses to adjust strategies, maximizing reach and optimizing content for better results.

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AI-Powered Content Discovery Engine

Coosto’s ‘Discover’ tool uses AI to help businesses find trending content relevant to their industry and audience. It scans real-time data to suggest fresh content ideas, ensuring businesses stay up-to-date and create content that resonates with followers. This feature helps keep content relevant and timely.

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Comprehensive Online Media Monitor

The ‘Listen’ feature monitors online mentions of a brand and industry across social media. It also provides insights into how content is being received and highlights trending topics. By tracking these conversations, businesses can refine their strategies, improving brand visibility and engagement.

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Intelligent Reporting Tool

The ‘Report’ tool offers detailed analytics and live dashboards to measure social media performance. Businesses can track metrics like engagement, reach, and conversions to understand content effectiveness. This data helps businesses make informed decisions and continuously improve social media strategies.

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Pros And Cons of Coosto

Pros

  • Efficient message handling with automatic labeling

  • Powerful search and customizable reporting

  • Intuitive and user-friendly interface for multi-channel management

Cons

  • Limited integration with some platforms may require workarounds

  • Occasional delays in customer support responses

Coosto Reviews

Total 2 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

50%

3

Stars

50%

2

Stars

0%

1

Stars

0%

Share your experience

VU

Verified User

Mid-Market, 51-100 employees

4.0
September 2019

great tool for social media

Pros

It is very easy to use when it comes to managing social media. I love how professional it looks and the basic features are really flexible and user friendly.

Cons

The reporting options feel limited to me and updates come around really slowly which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

7

VU

Verified User

Enterprise, 500+ employees

3.0
October 2017

Basic search functionality

Pros

The interface is simple and the features are pretty basic which is perfect for my stakeholders. It's really easy for everyone to use without any confusion.

Cons

The simplicity of it all means the insights aren't that great. Honestly you could probably get similar results just by doing a quick Google or Twitter search.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

5

Functionality

5

Frequently Asked Questions

Does Coosto have a mobile app?

Yes, Coosto offers a mobile app for both Android and iOS devices.

What types of pricing plans does Coosto offer?

Coosto pricing starts at $249/month for the Essential Plan, $299/month for the Growth Plan, and $349/month for the Pro Plan.

What level of support does Coosto offer?

Coosto offers phone support, email/help desk, chat, knowledge base, and FAQs/forums.

Does Coosto offer an API?

Yes, Coosto provides an API.

What language does Coosto support?

Coosto supports English, Spanish, and Dutch languages.

Who are the typical users of Coosto?

The typical users of Coosto software include freelancers, PR firms, marketing teams, and HR professionals.

What other apps does Coosto integrate with?

Coosto seamlessly integrates with ChatGPT, Google Analytics, and Salesforce.