Coosto
Last Updated
Overview
Coosto helps marketing and customer service teams manage social media from one platform with tools for scheduling, engagement, and reporting. While the deeper customization for analytics reports could use some updates, Coosto software provides real-time insights and a unified inbox, which makes daily workflows more efficient and connected.
Coosto Specifications
- Social Media Management
- Content Management
- Analytics And Reporting
- Alerts/Notifications
What Is Coosto?
Coosto is a social media management platform that helps businesses schedule, publish, and track content. The platform specializes in real-time engagement and reporting across multiple platforms. Coosto features include content planning, performance analytics, and social listening, which make it ideal for industries, such as marketing, customer service, and PR teams, looking to simplify their operations and improve efficiency. With its powerful analytics and automation, Coosto software is a reliable tool for businesses looking to improve their social media strategies.
Coosto Pricing
Coosto cost based on the number of users, integrations, and additional features. The offered plans include:
For Small Businesses and Startups:
- Essential Plan: Starting at $249/month
For Growing Teams:
- Growth Plan: Starting at $299/month
For Advanced Features:
- Pro Plan: Starting at $349/month
Disclaimer: The pricing is subject to change.
Coosto Integrations
Coosto supports integration with multiple platforms and services, such as:
- Salesforce
- ChatGPT
- Google Analytics
Who Is Coosto For?
Coosto is ideal for businesses in various industries, including:
- Marketing agencies
- Customer service teams
- PR firms
- E-commerce brands
Is Coosto Right For You?
Coosto works well for businesses looking to simplify social media management. With features like real-time social listening and automated reporting, marketing, customer service, and PR teams can easily track performance and engage with their audience. The platform also prioritizes security and data compliance, enabling businesses to focus on growing their brand with confidence without any safety concerns. For teams looking to improve their social media strategies, Coosto is a dependable choice.
Still unsure whether Coosto is the right fit for you? Contact our support team at (661) 384-7070 for further guidance.
Coosto Features
All-In-One Social Media Inbox
The ‘Engage’ feature brings together customer interactions from social media, messaging platforms, and live chats into one easy-to-manage inbox. This feature lets businesses quickly respond to inquiries while keeping everything organized. By combining all communication channels, businesses can improve efficiency and provide a smooth customer experience.
Smart Social Media Planner
The ‘Smart Social Media Planner’ helps businesses schedule and publish content across platforms. Posts can be planned for consistent engagement with the audience. Performance insights allow businesses to adjust strategies, maximizing reach and optimizing content for better results.
AI-Powered Content Discovery Engine
Coosto’s ‘Discover’ tool uses AI to help businesses find trending content relevant to their industry and audience. It scans real-time data to suggest fresh content ideas, ensuring businesses stay up-to-date and create content that resonates with followers. This feature helps keep content relevant and timely.
Comprehensive Online Media Monitor
The ‘Listen’ feature monitors online mentions of a brand and industry across social media. It also provides insights into how content is being received and highlights trending topics. By tracking these conversations, businesses can refine their strategies, improving brand visibility and engagement.
Intelligent Reporting Tool
The ‘Report’ tool offers detailed analytics and live dashboards to measure social media performance. Businesses can track metrics like engagement, reach, and conversions to understand content effectiveness. This data helps businesses make informed decisions and continuously improve social media strategies.
Pros And Cons of Coosto
Pros
Efficient message handling with automatic labeling
Powerful search and customizable reporting
Intuitive and user-friendly interface for multi-channel management
Cons
Limited integration with some platforms may require workarounds
Occasional delays in customer support responses
Coosto Reviews
Total 22 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars55%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Architecture & Planning, 11-50 employees
Less than 6 months
“Good for spotting news trends”
Pros
This tool is really helpful for spotting trends in the news world and that's been pretty interesting for deciding what content to create. I also ran into a couple of issues with the support service and with the plan I had contracted but the team reached out personally and we worked through the problems without any real trouble.
Cons
The part I liked least is that you have to pay for a full year upfront in a single payment. On top of that the cancellation clause is fairly strict as you need to give notice not one month in advance but three months before.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“Pleasant workflow”
Pros
We use it only for webcare and we're really happy with it. The system is pleasantly compact and clear which lets you process large volumes of messages effectively. The interface is very user friendly and it works especially well when you have multiple agents working within the same environment.
Cons
What I'd like to see improved is setting up the Engage Feeds. Creating a good search query and then adding the right feeds requires far too many steps which makes it unnecessarily time consuming.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Online Media, 11-50 employees
More than a year
“Many streams with smart labels”
Pros
You can add a lot of different streams and it's really convenient that the tool can automatically attach labels to your messages. It also handles busy periods well so you don't feel like it falls behind when there's a surge in activity.
Cons
Unfortunately not every social media platform can be connected to this tool which can be a bit awkward depending on what you use. Another limitation is that you can't look back to see what you replied to as so you have to check the completed posts instead. When you're dealing with thousands of messages, that process can take ages. It's also a shame you can't switch between accounts directly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Frequently Asked Questions
What other apps does Coosto integrate with?
Coosto seamlessly integrates with ChatGPT, Google Analytics, and Salesforce.
What language does Coosto support?
Coosto supports English, Spanish, and Dutch languages.
Does Coosto have a mobile app?
Yes, Coosto offers a mobile app for both Android and iOS devices.
Who are the typical users of Coosto?
The typical users of Coosto software include freelancers, PR firms, marketing teams, and HR professionals.
What types of pricing plans does Coosto offer?
Coosto pricing starts at $249/month for the Essential Plan, $299/month for the Growth Plan, and $349/month for the Pro Plan.
What level of support does Coosto offer?
Coosto offers phone support, email/help desk, chat, knowledge base, and FAQs/forums.
Does Coosto offer an API?
Yes, Coosto provides an API.