Last Updated

Key Takeaways

Generated from the text of customer reviews

Focused on automating medical practices, medent has combined its EMR/EHR, telehealth, patient engagement, and practice management software into a simple, all-in-one system. Users value its ease of use, customization, and in-house support, while some note limited portal depth. It suits independent and multi-specialty practices. Recent updates include AI ambient listening, automated document indexing, and AI-powered revenue cycle tools.

Our Verdict

medent suits independent and multi-specialty ambulatory practices that want clinical, billing, and patient engagement under one roof without third-party cloud dependency. Pricing works better for mid-size practices than solo providers on tight budgets. We recommend medent for practices of 2–50 providers that prioritize long-term stability over the lowest upfront cost.

medent Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

medent Features

Patient Portal

medent offers a patient portal that allows patients to securely access and manage their medical information, including lab results, medication lists, and appointment schedules. Patients can use the portal to communicate with their healthcare provider, review their health records, and request prescription refills, appointment changes, or other administrative tasks. The medent EMR patient portal is designed to improve the quality of care for patients, increase provider efficiency, and enhance patient satisfaction. Advanced features include eStatements with online pay, eVisits, and a full Patient History view.

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Medical Billing

medent EMR has a built-in medical billing module that allows healthcare providers to manage their billing processes more efficiently. The billing module includes features such as automated claims submission, real-time eligibility checks, and electronic remittance advice to provide a streamlined billing experience. Patient chart data flows directly into the eSuperbill, charge entry, and payment posting areas without duplicate data entry. This feature also provides online payment capabilities, making it easier for patients to make payments.

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Provider Dashboard

The medent EHR dashboard is a customizable interface that provides healthcare providers with quick access to key information and features within the medent EHR system. The dashboard is designed to help providers navigate the EHR system more efficiently and effectively, improving overall productivity and patient care delivery. It offers widgets for easy maneuverability across tasks, schedules, patient visits, and referrals It also includes a Daily Billing Summary — an interactive screen where billers can review and adjust claim information before posting — plus built-in MIPS and Medicaid PI compliance dashboards with comparison graphs.

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eVisits

With medent practice management software's eVisits, healthcare providers can deliver high-quality care through online consultations and diagnose and treat a variety of health concerns that don't require an in-person visit. The eVisit capabilities include video consultations, secure messaging, and document sharing, allowing for detailed and comprehensive patient assessments through a virtual platform. Providers can review the patient's medical records, ask detailed questions about the patient's symptoms, and visually examine the patient to make a diagnosis and develop an appropriate treatment plan. A Virtual Waiting Room also lets patients check in from their phone and wait wherever they choose.

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AI Ambient Listening

The platforms's ambient listening feature, powered by Suki, listens during patient visits and generates a structured clinical note directly inside medent. No dictation or separate login is required. Providers review and sign the completed note at the end of the encounter.

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AI Document Management

InDxLogic automatically indexes incoming faxes and scanned documents to the correct patient chart. It tags, sorts, and organizes records without manual input, and removes blank pages from incoming packets. Documents are accessible directly within the medent patient record.

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Pros And Cons of medent

Pros

  • Continually updated based on practice feedback

  • Strong collaboration between medent and client IT teams

  • Adapts to multi-state regulatory requirements

Cons

  • No built-in practice ticketing system

  • Troubleshooting visibility limited for larger organizations

medent Reviews

Total 34 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

35%

3

Stars

9%

2

Stars

3%

1

Stars

6%

Share your experience

D

Dayanidhi

Healthcare, 500+ employees

Less than 6 months

3.0
August 2024

“Unreliable with inadequate support”

Pros

Both the providers and care managers of ours really like the user-friendly features of MEDENT.

Cons

We have found this product to be really unstable. The lack of consistency in daily use is a big concern for both providers and care managers. This instability really affects our providers while they’re trying to attend to their patients. Plus the support from Medent has been very poor too.

Rating Distribution

Ease of use

8

Value for money

2

Customer Support

2

Functionality

6

A

Auburn

Auburn Community Hospital, 500+ employees

5.0
November 2022

“Excellent software”

Pros

MEDENT EMR is a great software that we can customize according to our hospital needs. It has made our daily tasks so much simpler.

Cons

I feel like there needs to be more control over how the results show up on the charts and even beyond that.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

P

Paula

Healthcare, 11-50 employees

More than a year

4.0
September 2022

“Medent is a complete package”

Pros

I love that this software because it is a complete package. From scheduling to electronic health records, coding, billing and prescribing everything is available here.

Cons

I sometimes find it challenging to locate reports or update certain sections of the program, but the customer support team is very helpful.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Frequently Asked Questions

How much does medent software cost?

Investment in medent commonly ranges from $100 to $500. But, it's important to note that the actual and final cost can vary based on the number of providers, modules selected, etc. Contact us to get a medent cost estimate tailored to your business.

What are the main features of medent software?

medent offers EMR/EHR, patient engagement, telehealth, practice management, AI ambient listening, and revenue cycle management features.

Is medent EMR Software cloud-based?

Yes, medent is a cloud-based platform that is managed on it's own infrastructure. It is also available as a server-based system in practice.

What level of support does medent offer?

medent's in-house support team can resolve any issue by phone, email or remote access through GoToMeeting and GoToResolve. It also has a live service status page available for clients as well as a secure online support request form.

Who are the main users of medent?

medent EMR is used by physicians, specialty doctors, and clinical staff. It is used for independent medical practices, clinics, and ambulatory services in primary care, family practice, orthopedics, and gastrology specialties.

What languages does medent support?

medent is available in English language.

Is medent free?

No, medent doesn’t offer a free trial or free version.

Does medent offer an API?

Yes, medent offers API access.