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Pros:I love the different features of NextStep and the amount of customization it lets you do.
Cons:We do not like the web version of this software especially the scheduling feature.
Pros:When we initially got Nextech we loved it because it was specifically catering to plastic surgery practices. However, now we do not feel prioritized and do not get a response from their tech support when we need it!
Cons:They do not have good customer support anymore and are more focused on billing than the actual product!
Pros:One of the best things about Nextech is that it keeps working to improve user experience by constantly fixing bugs and issuing upgrades that make charting easier than ever. Navigation throughout the system is easy. The staff is kind and always willing to help you. They are efficient in problem-solving and will patiently work with you until you get the desired results. I have had a poor experience with other vendors prior to this which makes Nextech feel like a blessing now. The system is set up brilliantly for our specialty which makes my job easier. The practice management portion is very well rounded. All the details are set up in a way that enhances productivity and saves time.
Cons:Financial history reports are summarized in such a way that not only states all provide and services but also allows you to compare to that of the year before. Each report would need to be separate for every provider and every year ending in several different reports.
Cons:Customer support is rather inconsistent even though the staff is great if you are lucky to get access. Sometimes you get an operator who is able to help you or is kind enough to refer you to someone who can OR you get someone with no clue how to help and doesn't bother directing you to someone either.
Pros:One of the most user-friendly systems I have used. Offers ease of use. It is great that there are so many features in this software that I am constantly discovering something new and interesting. It offers niche-specified features which fulfill all that one would need. The ability to customize the pages helps a lot.
Cons:There should be a way to send out payments to a category all at once rather than having to drag each line item individually. The reporting has great features; however, the reports can be too complex to navigate at times.
Pros:The billing system is very intuitive and easy to work with. The features are user-friendly. I love that it allows you to create your own EMR notes. Reporting is efficient and offers multiple helpful functions.
Cons:I don’t like how they have updates after a year and they pull back some features, without notice. They tell us that no such thing will happen yet they take away the features we use on a regular basis which is very unsettling. And if you want a certain feature back, you have to pay additional charges for it which is unfair since they are already being paid a good amount annually.
Pros:Entering and navigating through Charts and schedules is considerably convenient. Making appointments is easy and saves time.
Cons:This framework is somewhat bulkier to use compared to a few competitors and somewhat simpler than others. Going back and forth with this one. The partition of the distinctive modules by capacity make this a costly software. The simplified version is unreasonably costly for the parts that you do get and to me don't deem it worth the expense. There is little scope for customization for data that fits our niche which is a problem. Workflow is not as smooth as desired due to several unnecessary tabs.
Pros:They make practice management super manageable. There are rarely ever any programming issues but whenever you have one, the support staff is efficient in solving any problems that I might have. It is a great help how you can customize and then easily access plastic surgery quotes at whatever point. All the necessary forms for the procedures are customized and can be quickly arranged and printed with ease. You can also easily print out medication prescriptions from customized lists which makes this software indispensable for us.
Cons:The software has so many functionalities that I am certain I have not yet had the chance to utilize.
Pros:User-friendly application with an interactive community portal where can get free training and learning modules. Customer support responds in a timely manner.
Cons:The community portal does not respond quickly. Customer support didnt respond to my last email.
Pros:The amazing thing that sets Nextech apart from others is how communicative the community is, you can post requests and vote for suggestions and they are heard and taken into consideration. The frequent upgrades offer great improvements in enhancing user experience. The scheduling system in our facility is complicated but Nextech Scheduling tool takes care of it completely with the given template and appointment rules.
Cons:Their customer service is great however the queues can be ridiculously long and may take up to an hour. The membership payments are required to be settled every day as they do not allow monthly payments, which is slightly troublesome.
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