OD Link

Easy data manipulation and customization

Pros

OD Link has been great so far with the ability to have a quick peek at useful information and run a quick medical follow-up. It neatly packs most of the crucial information on one screen which makes it easy to compare recent and previous examinations. The application saves us time since we don't have to switch through screens that often when entering the observations. Although OD Link is not specifically designed for any specific niche of the industry, thankfully they have worked closely with our technical team to tailor a solution to match our needs and requirements.

Cons

We have been using much different software to better manage our practice before switching to OD Link and we still do. The only thing that bugs me is that although OD Link integrates with several third-party applications, it does not provide an option to import data from other apps. Leaving no option, I had to manually do this thing which was a lot of time consuming and hectic process. I would request the OD Link team to add this feature to the software as well.

Prompt and knowledgeable support team

Pros

OD Link is jam-packed with features, too many to even count actually. But don't let it intimidate you since it presents a solution to all of your problems and caters to your needs. Furthermore, the help they provide is second to none and I think its the support team that makes the experience good or bad for you. They have put effort into explaining all of the functions to me and which ones suit me the best for my practice. It's also great that an actual person is waiting for you on the other side if you need help instead of just an automated response.

Cons

The only major thing that the software lacks is the user interface. With so many features at my disposal, it gets very confusing to navigate through all of them and remember the entire functioning initially. Only if the user interface could be made a little more precise and approachable, it would be perfect. Furthermore, it was disappointing to know that I have to pay an extra amount just to avail the e-prescribing feature. This adds up more cost to the already expensive software. I feel that the software caters to larger organizations but does not offer much in terms of pricing for the smaller ones.

Making analysis easier with chart tools

Pros

It allows you to grow and accommodate any increase in the workforce with ease. We have had great support regardless of the number of employees we get on board. It has been interfacing nicely with our clearinghouse. Also, there are almost no pages with just text on them, its always accompanied by helpful charts that catch the eye and are easy to understand. The user experience is unmatched and their staff (ranging from customer service to technical experts) is just amazing. They have been responding to us quickly and accurately ever since we implemented the software with our system. They are always there when you need them.

Cons

The biggest downside that I feel is the pricing of the application. It would have been perfect if the cost of the software was affordable. Besides, OD Link does not provide a lot of packages to the users, leaving them restricted when it comes to paying the fee. It would have been much better if the application offered different pricing strategies so that users like us could at least have the option to select one. Other than this, I have experienced a few connection-based issues from time to time. I hope the upcoming versions of the software will at least sort out the connection issues.