Clearwave

Clearwave is an AI-driven patient engagement and front-end revenue cycle management (RCM) platform engineered to automate the patient journey from initial contact to final payment. The platform is used by medical practices and health systems to automate the steps that happen between booking an appointment and getting paid for that visit. This includes scheduling, patient check-in, insurance eligibility checks, and payment collection. 

We have identified some scenarios based on Clearwave features and capabilities where the platform is a great fit for medical practices and health systems: 

Managing Multi-Location Cardiology Operations With Consistent Patient Intake 

With multiple facilities, high volume cardiology groups often suffer from poorly coordinated front-end workflows that can be challenging for patients and staff. Consequently, people experiencing heart diseases do have to wait long in the queue, often without getting their appointments. Clearwave deploys a single mobile pre-registration solution and self-service kiosks with a central cloud dashboard. Patients check in the same way anywhere, and the automated Clearwave Scheduling System delivers smart reminder emails to high-risk patients, keeping multi-site calendars in full use without staff effort. 

Scaling Orthopedic Practices Without Increasing Front-Desk Workload 

When orthopedic practices add more specialists or physiotherapists to their team, the back-office staff answer a barrage of incoming calls, wade through piles of paperwork, and deal with durable medical equipment (DME) billing confusion. Practices cannot afford to let new providers sit with empty schedules, nor can they hire a new receptionist for every doctor they add. Clearwave has developed a Digital Front Door which automates the scaling process. Automated Waitlists do not require any staff involvement to notify patients via text of last-minute surgeon cancellation. Additionally, clinics can receive integrated partnerships, like Rivet Health, which automatically generate intricate out-of-pocket estimates for surgeries or braces, thus enabling them to book huge payments prior to providing care. 

Accelerating Patient Check-In And Collections For Dermatology Clinics 

Dermatology clinics are extremely busy and tend to have patients every 10 to 15 minutes for a speedy procedure or a cosmetic check-up. The paper check-in process causes congestion in the lobby. In addition to this, time spent at the reception desk checking patients for co-pays and cosmetic out-of-pocket fees at the desk is often awkward and frequently missed, leading to lost revenue.  Clearwave reduces check-in time to an automated 'Mobile Pre-Check' link sent in advance to the visit. From the comfort of their own homes, patients submit their insurance cards and sign consent forms. For those who don't, in-office kiosks allow a fast 2-minute check-in. The system automatically computes precise cosmetic fees or co-payments as they happen and blocks the patient from check-in until they make the appropriate payment, which helps increase point-of-service revenue. 

Reducing Insurance Verification Delays In Oncology Care 

Medications such as chemotherapy and radiation can be very expensive and have complex and multi-layered insurance policies. If the patient’s insurance changes or the prior authorization expires between their weekly treatments, the practice may face problems with billing and risk of financial implications, while the patient will have to wait for treatment. Clearwave's automated, real-time Multi-Factor Eligibility (MFE) engine proves to be useful in this case. The platform automatically re-verifies the patient's insurance and authorizations as many as seven times prior to the patient's scheduled treatment window, rather than checking insurance manually each month. In case there is a change in the policy or co-insurance, the accounts are marked down for the billing specialist. 

Standardizing Patient Intake Across Large Health Systems 

Large health systems oversee multiple medical specialties (pediatrics, neurology, and orthopedics) within one corporate structure. There are unique patient intake forms, medical histories, and medical consents for each specialty. Clearwave provides check-in options that can be tailored to an enterprise-wide process. The platform in general has a single integration to upload data into the health organization’s centralized EHR (like athenahealth). However, the check-in form is different depending on the department, with patients who see the pediatricians getting pediatrician questions, and patients who see the neurologists getting neurology questions. 

Is Clearwave Right For You? 

Clearwave is designed to integrate with existing PMS and EHR platforms, making it a good fit for medical practices and health systems looking to extend their current workflows. It supports specialties such as cardiology, orthopedics, dermatology, and oncology, and is built to scale across multi-provider and multi-location organizations. 

The software is already deployed at over 5,000 organizations and a handful of nationally recognized, reputable health systems such as Marietta Eye Clinic, The Orthopaedic Group, Southview Medical Group, Metrolina Eye Associates, Utah Cancer Specialists and Spire Orthopedic Partners. 

The platform was reviewed by an outside panel and won Gold in the Healthcare Technology category at the 2025 Merit Awards. It was also named a Top 25 Healthcare Software Company that same year. 

Still not sure if Clearwave is the right choice for you? Contact us at (661) 384-7070, and our team will help you decide based on your requirements.