Last Updated
Key Takeaways
Generated from the text of customer reviews
OneTouch EMR is a cloud-based, chart-based EMR for independent practices, running on iPad, Android, Windows, or Mac, with e-prescribing and billing added by plan. Reviewers report slow support replies and difficulty reaching the team during setup, though they credit the tabbed encounter chart with keeping each visit organized. Recently, OneTouch EMR added an AI Suite with Voice Scribe, Pre-Visit Summary, and After-Visit Summary.
Our Verdict
OneTouch EMR suits independent practices and medical groups that want a customizable chart-based EMR. Every plan includes unlimited staff users at no extra cost, but the AI scribe is a separate add-on that could raise the monthly bill. We recommend it for small multi-provider groups that plan to add modules by moving up plans as they grow.
Overall Rating
Based on 27 users reviews
4.3
Rating Distribution
Positive
81%
Neutral
19%
Negative
0%
Starting Price
$49
per practice per month
OneTouch EMR Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What is OneTouch EMR Software?
OneTouch EMR is a cloud-based EMR and practice management system for independent practices and multi-provider medical groups, built for more than 50 specialties. Providers chart visits, e-prescribe, order labs, and see patients on iPad, Android, Windows, or Mac, and an optional AI Suite adds an AI Voice Scribe and visit summaries. Practices can bill insurance in-house with OneTouch’s practice management and billing software or hand claims to its billing services team.
What Is OneTouch EMR Best For?
One of the standout features of OneTouch EMR is its AI Voice Scribe. It runs in the background of the exam room on the practice’s existing room PC and a standard USB or laptop microphone, separates doctor and patient speech, drafts a structured note in the language of the visit, and flags likely errors for the provider to review and file. It is part of the optional AI Suite on Bronze and higher plans, alongside a Pre-Visit Summary that briefs the provider before the visit and an After-Visit Summary that gives patients a plain-language recap in their language and reading level.
How Much Does OneTouch EMR Cost?
OneTouch EMR pricing starts at $49/practice/month for Copper, a core charting plan for up to 20 providers. Full EMR plans are priced per provider per month, and each tier adds modules:
- Bronze – $79/provider/month
- Silver – $149/provider/month
- Gold – $399/provider/month
- Platinum – $599/provider/month
Every plan includes unlimited staff, scheduling, a secure patient portal, paperless intake, the iPad app, and online training. The AI Suite is an add-on for Bronze and higher plans, priced by provider count, with no setup fee or per-note charges:
- 1 provider: $129/month ($79/month for the first 2 months)
- 2–3 providers: $199/month
- 4–10 providers: $399/month
- 11–20 providers: $699/month
- 21+ providers: Custom Pricing
Pricing sentiment centers on value rather than cost. Some reviewers credit the per-provider plans for charging only for features in use, while others tie the low price to slow support, a trade-off that makes responsiveness part of the value judgment.
Disclaimer: The pricing is subject to change.
OneTouch EMR Integrations
OneTouch EMR software connects with the following applications:
- Surescripts
- Kno2
- Dragon Medical
- Mailchimp software
- Wind River Payments
How Does OneTouch EMR Work?
Follow the steps below to get started with the OneTouch EMR:
- Log in to the software using your credentials
- Set up practice settings, locations, users, and specialty templates
- Import patient data from the previous EMR in standard formats
- Schedule appointments on the color-coded calendar and send text and email reminders
- Collect intake through online forms that patients complete before the visit
- Review the Pre-Visit Summary on the schedule or in the chart
- Chart the visit by touch, typing, dictation, or AI Voice Scribe, then review and sign the note
- Order labs and send prescriptions from the chart
- Approve the After-Visit Summary so it reaches the patient portal
- Close the encounter at the superbill, then bill in-house or hand claims to the billing services team
Who Is OneTouch EMR For?
OneTouch EMR is designed for independent practices and medical groups, including:
- Family medicine practices
- Internal medicine practices
- Pediatric practices
- Urgent care clinics
- Psychiatry and mental health practices
- Podiatry practices
- Aesthetics practices
OneTouch EMR Use Cases
Based on our analysis of user feedback and OneTouch EMR’s features, we have identified the following scenarios where the platform could be a good fit:
Independent Practices Seeking To Reduce The Time Doctors Spend Typing SOAP Notes
Typing notes during or after exams pulls a physician’s attention from the patient to the keyboard. OneTouch EMR’s AI Voice Scribe listens in the exam room, separates doctor and patient speech, and drafts a structured note in the language of the visit, in any of 11 languages, which the physician can keep or translate to English. The After-Visit Summary reaches the patient portal in the same 11 languages, and the physician reviews and approves both before they are filed or sent.
Multi-Specialty Groups Charting Across Different Exam Needs
A family physician, a pediatrician, and a urologist in the same group each need exam and review-of-systems templates that match their own visits. In OneTouch EMR, each provider charts with templates for their own specialty, while the group’s providers work from a shared patient chart, schedule, and billing.
Front Desk Teams Handling Patient Check-In
Front desk teams collect demographics, insurance details, and consent forms at every check-in. OneTouch EMR sends intake forms and consents for patients to complete online before the visit, and the front desk scans driver’s licenses and insurance cards directly into the patient’s chart.
Primary Care Clinics Documenting Wellness Visits And Preventive Care
Annual wellness visits, screenings, immunizations, and counseling each need to be recorded, and the provider needs to see what a patient is due for. OneTouch EMR builds templates for wellness and chronic disease visits, follows CMS E&M coding guidelines in its charting, and shows what each patient is due for. It is ONC-certified and supports MIPS reporting.
Is OneTouch EMR Right For You?
OneTouch EMR fits independent practices and medical groups of up to about 20 providers that want a customizable, chart-based EMR and the choice to bill in-house or outsource billing. The system runs every provider and location with unlimited staff users, and a practice can move a tier at any time, with custom plans above 20 providers. For a buyer, this means a practice can grow on the same EMR, adding modules by plan.
OneTouch EMR version 3 is ONC-certified and is HIPAA-compliant with SSL security. Its charting follows CMS E&M coding guidelines and supports MIPS/MACRA reporting. For a buyer, this means the certification can be checked by CHPL number, and E&M and MIPS requirements are part of the charting workflow.
Still unsure about OneTouch EMR software? Connect with us at (661) 384-7070 for further guidance.
OneTouch EMR Features
Remote Accessibility
OneTouch EMR is fully cloud-based, so providers and staff can work from any web browser on Windows or Mac, or from the OneTouch iPad app, in the office, at another location or from home. There are no servers to install or maintain, and data is backed up with disaster recovery built in.
Appointment Scheduling
The feature allows users to book visits across every provider and location from one schedule, with color-coded appointment types, online scheduling, check-in/out, and a patient tracking board. Automated SMS and email reminders and confirmations (Bronze and higher) help reduce no-shows.
Clinical Notes
Chart faster with templates built around users' own visits, including specialty templates for more than 50 specialties and structured ROS and physical exam forms. They can add clinical photos from the iPad, draw and annotate images in the note, and let the optional AI Scribe draft the note while they talk. Notes support E&M coding and MIPS.
Patient Portal
Patients can complete intake forms and medical histories online before the visit, view visit summaries and instructions, and stay in touch with the practice securely. Plain-language After-Visit Summaries from the AI Suite can be shared through the portal.
Electronic Prescription
Send prescriptions electronically with drug interaction and allergy checks, and send several scripts at once. Bronze covers non-controlled substances; Silver and higher add EPCS for controlled substances, meeting DEA requirements.
Integration With Labs
Users can order labs and receive results electronically through integrated eLabs, with results filed directly in the patient chart. OneTouch also interfaces with most systems that support HL7, FHIR or SFTP.
Practice Management & Billing
Scheduling, billing, statements, payment processing and reporting are built into the same system as the EMR (Gold and higher). Bill from the signed note, check eligibility up front, and send claims through the integrated clearinghouse with claims scrubbing and rules engines (Platinum), with denials and A/R tracked alongside the chart.
Multi-Location Group Support
Run every provider and location in one system, with unlimited staff users and per-provider pricing. Patients seen at one office have a complete chart at the next, and scheduling and billing are shared across the group.
Medical Billing Services
The OneTouch billing services team handles coding, claim submission, eligibility checks, denial management and appeals, and A/R follow-up for users, working directly in their OneTouch practice management system.
Pros And Cons of OneTouch EMR
Pros
Templates and features can be customized to a practice’s own workflow
The cloud-based interface works with voice recognition, so providers can dictate notes without slowing down charting
Captures visit notes on iPad during exams to speed up the process
Patient summaries, superbill processing, and clinical quality measure reports are generated inside the system, so practices need no extra tools for them
Cons
Requires manual template customization and separate logins
Omits sent confirmation in the e-prescribing pop-up
Has caused login problems and busy-period slowdowns
OneTouch EMR Pricing
Copper | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
$49 per practice per month | $79 per provider per month | $149 per provider per month | $399 per provide per month | $599 per provider per month |
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Disclaimer: The pricing details were last updated on Oct 05, 2026 from the vendor's website. Please contact us for a tailored pricing list.
OneTouch EMR Reviews
Total 27 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars52%
4
Stars30%
3
Stars15%
2
Stars4%
1
Stars0%
Share your experience
Not Specified, 1-10 employees
Less than a year
“Just started, but I am loving it so far”
Pros
It is a budget-friendly solution for my small practice, and I'm confident it will scale well as my practice grows in the future.
Cons
Well I don't have much experience with EMRs, but I found the learning curve with this system to be quite manageable. Even though setting up my preferences took a bit of time at first, but now that it's done, I am getting better at moving through the steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
“Exceptional software”
Pros
OneTouch EMR is really easy to use and packed with helpful features as per our needs. It definitely feels like one of the top options out there.
Cons
I had an amazing experience working on the software. No complaints to report.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
iHealthone, 1-10 employees
“Better than others...”
Pros
It is easy to use and is cloud-based, which is so exceptional. It doesn’t require a double entry. Also it offers free certified software in contrast to all other software I came across that offers either a monthly or a yearly subscription fee. Plus it can import data from a practice fusion account into its system. Multiple users can use one primary account. And it is easy to generate clinical quality measure reports.
Cons
At times it takes a while to receive confirmation emails when a new account is created. Plus, system updates often make it hard for us to log into the system.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Frequently Asked Questions
How does OneTouch telehealth enhance patient care and accessibility in healthcare?
OneTouch telehealth advances patient care by enabling remote consultations, thereby extending accessibility to individuals unable to attend in-person appointments. It facilitates prompt medical guidance and continuous patient monitoring, ensuring seamless and convenient healthcare delivery.
Is OneTouch EMR hosted on the cloud?
Yes, OneTouch EMR is a cloud-based software.
What type of pricing plans does OneTouch EMR offer?
OneTouch EMR offers many flexible pricing plans, including a Bronze ($79/provider) Silver ($149/provider), Gold ($399/provider), Platinum ($599/provider), AI Encounter Suite, and Revenue Cycle. Reach out to us for more information.
Who are the main users of OneTouch EMR?
OneTouch software caters to healthcare professionals, encompassing physicians, nurses, and administrative personnel across a spectrum of medical facilities, from small clinics to large clinics and group practices.