Timely Software

What is Timely Software?

Overview

Timely software is an appointment-scheduling platform for businesses within the beauty and wellness industry. It helps teams stay connected and report accurately across client, project, and employee hours. Timely's easy-to-use booking system puts you in control of the entire client experience process. Clients can easily schedule reservations and appointments with the click of a button.

What is Timely Best For?

Timely software does not have a unique feature. However, existing customers have praised it for relatively affordable pricing plans for a small business, a user-friendly dashboard, and easy onboarding for new staff members. 

Timely Pricing

There is no free version of the software available. However, all paid plans include a free trial period. Timely software pricing starts from $20 per month (for single staff). See the detailed pricing breakdown at the end. You can also click the “Get Pricing” button at the top of this page. 

Timely Integrations

Timely software can connect with many third-party applications. This enables businesses to have multiple options across accounting, marketing, and more. 

For sales and payments:

  • TimelyPay 
  • Square 
  • Zettle 
  • Shopify 

For accounting and invoicing:

  • Xero 
  • QuickBooks 
  • MYOB 

For websites and marketing:

  • Mailchimp 
  • WordPress 
  • Google Tag Manager 

For syncing contacts:

  • Google Calendar 
  • Google Contacts 

Timely software also provides API access via Zapier.

How does Timely Work?

With Timely software, you can easily manage your client appointments, send automated reminders to keep them informed of upcoming appointments, and track customer data to better understand their needs. Here are a few easy steps to start with Timely: 

  • Set up your account and log in: Create an account on the Timely website. Once you're logged in, you'll be able to access all the features and tools available within the software.
  • Explore the dashboard: Once you're logged in, take some time to explore the dashboard and familiarize yourself with the different elements. Understand how everything works so that you can get comfortable using it quickly.
  • Familiarize yourself with the different features: The next step is to become familiar with all of the features available within Timely software. Spend some time getting accustomed to how each feature works so you can make efficient use of them for future tasks or projects.
  • Start organizing your work: Once you have explored the features, it's time to start organizing your work within Timely software. Utilize labels, tags, and filters to help keep everything organized and easily accessible when needed.
  • Connect other services with Timely: Finally, consider connecting other services such as Google Calendar or Slack with Timely. This results in increased productivity and convenience when managing tasks or projects across different platforms or devices. 

You can learn more about the software functionality by clicking the “Watch Demo” button on this page.

Who is Timely for?

Timely software is a great choice for businesses seeking to streamline their appointment booking process. It is suitable for all business sizes—from small independent beauty businesses to large multi-location chains. Mobile stylists who need an easy way to book appointments on the go can also benefit from it. Additionally, Timely caters to the following industries: 

  • Beauty salon 
  • Hair salon 
  • Aesthetic clinic 
  • Wellness 
  • Spa 
  • Barbershop 
  • Tattoo studio 
  • Massage 

Timely Software Features

  • Online Bookings

This feature makes it easy for clients to book appointments for your beauty or wellness services. With just a few clicks, customers can see all available slots in real-time, choose the one that suits them best, and book their appointment quickly and securely. They will also receive SMS reminders.

You can also configure settings so that certain appointments require prepayment or deposit payments to secure the booking—making it simpler to manage online payments and reducing the risk of no-shows. Timely software has an optimized online booking system for both desktop and mobile devices. 

  • Digital Consultations

Timely's digital consultation feature allows you to easily connect with clients online and offer virtual services. With this utility, you can schedule video calls and group conferences directly from your Timely account, eliminating the need for manual booking via text or email. 

  • Payments and Deposits

This feature simplifies collecting payments from your customers securely. You will have access to multiple payment options—including credit/debit cards and PayPal—so customers can pay how they want without hassle. You can also set up deposits so clients can pay in advance. Plus, this feature is secure and complies with Payment Card Industry (PCI) standards, offering end-to-end encryption to protect customer data. 

  • Marketing Tools

Timely software offers a variety of marketing tools to help business owners reach more customers and generate additional revenue. This includes email campaigns to send promotional messages, loyalty/reward programs, social media integrations to share offers and updates, and online reviews. 

  • Staff Management

With Timely, you can easily manage employee availability, create rosters, track time-off requests, and more. The detailed reporting features allow you to stay up to date with individual hours worked and calculate payroll in just a few clicks. 

  • Stock and Inventory

The software tells you when to replenish your items and lets you compare different suppliers for the best price. It also helps with tracking orders, billing customers, invoicing vendors, generating reports, setting up alerts for low-stock items, and more.

  • Reporting and Analytics

The comprehensive reporting and analytics feature provides the insights you need to make informed decisions. With this tool, you can track sales, customer service performance, employee productivity, and more. You can also see who your best customers are or what services are driving the most revenue. As a business, you can also manage financial reporting by integrating with apps like QuickBooks. All reports generated by Timely are downloadable as PDFs or Excel files for further analysis. 

Is Timely Software Right for You?

If you want to streamline your client experience process, then Timely is a good choice. It can help save time, build a powerful brand image, and maximize profits. 

Around 55,000 professionals across the beauty industry are benefiting from Timely software. These include popular brands such as the Australian Hairdressing Council (AHC), JINsoon, and Natalie Anne.

Timely Software Pricing Details

The following breakdown is based on single-person staff. The cost will increase with the number of bookable staff members. 

  • Build
  • Elevate
  • Innovate
$
20 / month
$
30 / month
$
35 / month
  • Appointment calendar
  • Client records
  • Basic automated marketing
  • Free online support
  • Online booking
  • Service and retail sales
  • Stock management
  • Payments and deposits
  • 100 SMS per month
  • Build Plan Features +
  • Documents and photos
  • Integrated consultation forms
  • Waitlist
  • 100 additional SMS
  • Elevate Plan Features +
  • Google Tag Manager
  • Staff targets
  • Premium support
  • 100 additional SMS

Timely Software Features

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Access Controls/Permissions

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Budget Management

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Data Import/Export

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Employee Management

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Milestone Tracking

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Planning Tools

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Strategic Planning

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Task Managementt

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Visual Workflow Management

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Workflow Management

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Process Modeling & Designing

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Real Time Reporting

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Timeline Management

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Activity Tracking

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Remote Support

PROS

  • An intuitive interface keeps everything organized in one place.
  • Award-winning support (coveted Stevie Award).
  • Help guides and videos, along with community support.

CONS

  • Can be expensive for small businesses with limited budgets.
  • May require additional software to take full advantage of the features.
  • Lack of multi-language support.
  • You can only call support if you have the Innovate plan.

Frequently Asked Questions (FAQs)

Does Timely offer an API?

The API token for Timely works for all API requests until a new token is gotten.

Does Timely support mobile devices?

Yes, Timely supports iOS and Android devices. It can also be used on iPads.

How do you use Timely?

Timely is a cloud-based appointment management service for small and mid-sized businesses as well as professionals who work on their own.

Is Timely a CRM?

Timely is not a CRM. It is an appointment-management tool.

What is Timely used for?

Timely is a cloud-based appointment scheduling system for individuals and small and medium-sized enterprises. It supports beauty salons, hair salons, health clinics, massage therapists, and personal trainers.

What languages does Timely support?

The Timely software only supports one language at the moment: English.

What types of pricing plans does Timely offer?

Timely offers four tiers of pricing: starter, premium, unlimited, and unlimited plus. The pricing options start at $10. Click on the "Get Pricing" button to get more details.

Timely Software Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Timely Software reviews

Overall Rating

33 Reviews

Excellent
65%
Good
35%
Average
0%
Poor
0%
Terrible
0%

Long-time Users Perspective

August 2023

Rebecca

Health, Wellness and Fitness

Pros:
As someone not very tech-savvy, I find the systems user-friendliness quite impressive. The interface is neat and organized, and the financial tracking features are valuable. The support, although expectedly robust at the highest payment tier, has been consistently helpful.
Cons:
Some features appear more promising in theory than practice, but the help desk usually resolves such issues via phone calls. Timelys responsiveness to feedback is commendable. The transaction fee for online bookings and stored credit cards is notably high, which isnt favorable. While my monthly costs might not align with industry averages, the quality justifies the expense.

Seamlessness with Timely

August 2023

Gemma

Cosmetics

Pros:
Without a doubt, Timely offers the most hassle-free experience. Its user-friendliness and the support staffs helpfulness stand out, creating a stress-free environment.
Cons:
Occasional logouts during cashing up can be bothersome.

Painless Experience

August 2023

Shiralee

Retail

Pros:
Timelys straightforwardness and simplicity have made my journey with them progressively delightful. Ive witnessed Timelys growth and experienced my personal and professional development alongside it.
Cons:
Timelys functionality is direct, lacking unnecessary embellishments that align more with the hairdressing industrys preferences.

Effortless Usability

August 2023

Annie

Cosmetics

Pros:
Setting up and using Timely is effortless, both for me and my clients.
Cons:
Initial setup and calendar syncing took some time.

Efficient and User-Friendly

August 2023

Alana

Health, Wellness and Fitness

Pros:
Timelys user-friendliness, interface aesthetics, and feature set are commendable.
Cons:
The link to Mailchimp for marketing isnt as intuitive, and transferring the mailing list was challenging. The cost increase between1 and2 users is substantial, compared to other platforms.

Game-Changing Convenience

August 2023

Dee

Retail

Pros:
I would unequivocally vouch for Timely. The convenience, remote access, online bookings, and value for money are outstanding.
Cons:
Some improvements could be made in handling recurring treatments, SMS templates, and providing more color options for treatments.

Reconsidering Due to Price Increase

August 2023

Eleanor

Health, Wellness and Fitness

Pros:
I appreciate its user-friendliness after becoming familiar with its workings.
Cons:
The recent price hike has prompted me to explore alternatives, especially since I dont utilize all its functions. Adjusting automated emails and texts has proven challenging.

Remarkable System for Busy Salons

August 2023

Julie

Health, Wellness and Fitness

Pros:
Our staff and clients both find the systems ease of use remarkable. Its reports are invaluable for keeping the business on track.
Cons:
Handling refunds and credits can sometimes be perplexing.

Impressive Salon Software

August 2023

Melissa

Health, Wellness and Fitness

Pros:
Managing my business remotely and enabling easy team use are significant benefits due to its online nature.
Cons:
The substantial price increase since I started in2015 is a concern.

Admirable Booking System with Some Hiccups

August 2023

Sophie

Health, Wellness and Fitness

Pros:
Its user-friendly nature for clients allows for seamless bookings, streamlining my daily tasks. Booking fees are captured effectively.
Cons:
Incorporating self-employed staff for diary management incurs costs, which is concerning for limited workdays.

Embracing Timelys Convenience

August 2023

Bonita

Consumer Services

Pros:
Timelys straightforward usage, complemented by explanatory guides, has significantly reduced my administrative workload. Contacting the support team is seldom necessary.
Cons:
While no immediate concerns arise, the accessibility of feedback links is a notable convenience.

Timelys Strengths and Weaknesses

August 2023

Melissa

Retail

Pros:
Navigational ease, effective color coding, and insightful reports contribute to a positive experience.
Cons:
Expressing the desire for multi-bookings and improvements in appointment management. Enhanced interaction during payment processes is needed.

User-Friendly Experience

August 2023

Anjuli

Health, Wellness and Fitness

Pros:
The ease of use is highly appreciated. Customizations and responsive customer service add to its value.
Cons:
Pricing is slightly steep, particularly for solo business operators.

Timelys User-Friendly Experience

August 2023

Lucia

Cosmetics

Pros:
Timelys ease of use benefits both clients and myself. The systems structure is orderly and enjoyable.
Cons:
Limitations include preventing clients from moving small appointments and absence of features like stopping appointments from being moved.

Effective Salon CRM System

August 2023

Shrina

Health, Wellness and Fitness

Pros:
The systems user-friendly nature and automation are appreciated by both users and clients.
Cons:
Despite its effectiveness, some additional features are missing, which could enhance user and client experience.

Call us at

(661) 384-7070

Call us at

(661) 384-7070