ActiveBuilding: Pricing, Free Demo & Features

Name: ActiveBuilding
Rating: 3.7 (9 reviews)

Last Updated Sep 21, 2026

Key Takeaways

Generated from the text of customer reviews

ActiveBuilding — now LOFT by RealPage — is a resident portal. It includes leasing, payments, maintenance, alongside community engagement. Residents point to the rewards program and community feed as the parts that actually get used; the in-app search comes up as a recurring complaint. Recently, RealPage and OpenAI formalized a partnership behind Lumina; an AI workforce directly into ActiveBuilding.

Our Verdict

ActiveBuilding fits multifamily and student housing operators who want leasing, payments, along with the resident communication in one portal. Pricing is free for residents, however; it does charge a certain fee that works well for mid-to-large portfolios. We especially find it good software for the property managers that have to deal with both late payments alongside scattered maintenance tracking.

Overall Rating

Based on 9 users reviews

3.7

All Reviews

Rating Distribution

Positive

67%

Neutral

22%

Negative

11%

Starting Price

Custom

ActiveBuilding Specifications

Tenant Management
Lease Management
Rent Collection
Maintenance Requests
Document Management
Inspection Management
Alerts/Notifications
Online Portal For Tenants
Resident Communication Tools
Mobile App

View All Specifications

What Is ActiveBuilding?

ActiveBuilding - now rebranded as LOFT – is a cloud-based resident portal software by RealPage. It runs on desktop and mobile, and covers leasing, rent payments, maintenance requests, alongside resident messaging and community engagement. Its digital move-in checklists make onboarding easy, along with the rewards program that works as an incentive for on-time payment by residents.

What Is ActiveBuilding Best For?

ActiveBuilding's standout feature is its Rewards Program. It's a system that gives rewards for on-time payments and community engagement that are redeemable for gift cards and services. It's a built-in fix for a problem most property managers know well: late payments and disengaged residents. This feature helps tackle the problem without investing in a separate loyalty program.

How Much Does ActiveBuilding Cost?

Investment in ActiveBuilding is estimated at $0.50–$2.00/unit/month, based on industry benchmarks. Actual cost can vary based on a number of factors, such as features and module selected. The resident-facing app is entirely free for the residents.

Beyond the base price, the software may also charge for additional costs that include:

LOFT Loyalty+ - Budget around $0.50–$2.00/unit/month for this optional paid add-on for referrals, reviews, and not to mention, renewals
Client-Funded Concessions - Estimated at $25–$500+/concession, however; it depends on the incentive that’s being offered
Implementation And Setup – Can roughly range from $2,000–$10,000 for a one-time setup and onboarding

Request a personalized ActiveBuilding price quote today.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

ActiveBuilding Integrations

ActiveBuilding – being a RealPage product – integrates within RealPage ecosystem, alongside the Flex integration.

How Does ActiveBuilding Work?

Log into ActiveBuilding from a browser or the app, and then follow these steps:

Build the community profile first, including property branding, alongside all house rules, and any standing announcements residents should see on day one
Invite residents to register. Once they're in, one login gets them payments, maintenance requests, the community feed, and their leasing paperwork
Run move-ins through the digital checklist. Residents can work through documentation as well as scheduling on their own
Collect rent via ACH, card, or digital wallet. Meanwhile, reminders and late-fee enforcement run automatically in the background
Maintenance requests come in with photos and a priority level attached, which managers triage and assign from the same dashboard
Community posts, events, and updates go out through the feed, and residents can comment or message back there too
The rewards program tracks payment behavior and engagement by issuing points/rewards
Move-outs use the same checklist workflow as move-ins, so documentation and scheduling stay in one system

Request a free ActiveBuilding demo to see the software in action.

Who Is ActiveBuilding For?

Property managers within several residential property types use ActiveBuilding. These include:

Multifamily apartment communities
Student housing operators
HOA and community associations
Single-family rental portfolios
Mixed-use residential developments

ActiveBuilding Use Cases

We analyzed ActiveBuilding’s features along with user reviews and narrowed down a few scenarios where it fits well:

Multifamily Managers That Have To Collect Rent Manually

Managers have to spend hours a month sending reminder emails, as well as making calls and even applying late fees, and yet, it doesn’t fix any of the underlying behavior. This is where ActiveBuilding can help. Its Rewards Program tackles this problem from the residents’ side. It rewards them points for on-time payments along with redeemable gift cards. Managers get more consistent payment timing without adding anything to their own workload.

Student Housing Operators Coordinating High Turnover

Concentrated move-in and move-out windows — dozens or hundreds of residents turning over inside a few weeks — are where paper checklists and email chains fall apart. ActiveBuilding's digital move-in and move-out checklists walk each resident through utility setup and scheduling on their own. Every completed step is timestamped, which helps if someone disputes the condition a unit was left in.

Property Managers Using Spreadsheets For Property Management

Sticky notes and a shared spreadsheet can barely hold together all the important information. In turn, requests often get lost amongst tabs while residents remain utterly clueless. The maintenance request module lets residents attach photos and a description when they submit. This is how managers can get a centralized work-order dashboard, and keep residents posted on status easily. This means less back-and-forth for front desk and maintenance staff, both.

Leasing Teams Losing Time Between Applicant And Move-In

The process that begins from mere application to the final move-in is long and exhaustive. Each step – be it paper applications, DocuSign or manual handoff into move in – is a place where data can easily get lost. This is where ActiveBuilding’s leasing module can help. It covers applications, e-signatures, along with compliance tracking as one flow. In turn, approved applicants drop straight into the move-in checklist without anyone touching a second system.

Is ActiveBuilding Right For You?

Are late rent collection and scattered maintenance tracking disrupting your team’s productivity? ActiveBuilding can help here. It takes care of your property management needs – be it leasing, move-in/move-out, or payments – along with a rewards program that encourages the residents to make their payments on time.

The platform has earned real industry recognition. This includes the 2025 PropTech Breakthrough Award and the 2024 TITAN Innovation in Services and Solutions Real Estate Award. It's been part of RealPage since its acquisition. RealPage and OpenAI - in January 2026 - formalized a partnership behind Lumina, RealPage's AI Workforce. It includes a set of AI agents that operate leasing, resident support, alongside facilities, and finance.

Still not sure about ActiveBuilding? Contact our support team at (661) 384-7070 for further guidance.

ActiveBuilding Features

Community Engagement

Property managers can create and oversee an engaging resident community with ActiveBuilding. By disseminating news, updates, and activities, managers can foster community involvement. In turn, residents remain informed and engaged, while also improving communication efficiency.

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Moving Made Easy

With checklists and detailed instructions, the platform makes it easy to execute the move-in and move-out process. While managers can effectively manage transitions from a single interface, residents receive assistance with tasks like utility setup, documentation, along with scheduling. This, in turn, can minimize errors as well as delays.

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Payments Management

With a variety of payment alternatives, the platform makes it easy to collect rent and track payments. Financial management – for managers – is further simplified with automated reminders, alongside secure processing and real-time reporting. In turn, residents are provided with payment that’s both convenient and transparent.

See How It Works

Rewards Program

Through a rewards program, the software promotes prompt payments and participation. The rewards benefit both: managers get better payment consistence and not to mention, resident satisfaction. Meanwhile, residents earn points that can be redeemed for services and gift cards.

See How It Works

Seamless Leasing

With digital apps, electronic signatures, along with compliance monitoring, the platform facilitates end-to-end leasing activities. On top of reducing the extra work, the process – which entails expediting approvals as well as positive experience for both managers and residents - also betters the occupancy.

See How It Works

Pros And Cons of ActiveBuilding

A quick look at ActiveBuilding's strengths and weaknesses to
help you decide if it's the right fit

Pros

Resident involvement is encouraged by the community feed
Simple and easy for residents to send messages
Rent collection is made easy with auto payments

Cons

Search functionality could be further improved
Adding new credits can sometimes fail

ActiveBuilding Reviews

Insights from real users on ActiveBuilding’s features,
performance, and overall experience.

Total 9 reviews

3.7

All reviews are from verified customers

Rating Distribution

Stars

44%

Stars

22%

Stars

22%

Stars

11%

Share your experience

Anonymous

Small Business, 11-50 employees

1.0

June 2023

“Privacy Invasion”

Pros

There's nothing good I can say about this company. It was completely useless, they pushed me to hand over all of my private information and then hit me with late fees. I strongly dislike both the company and the people working there. I would never recommend using it unless you have no other choice.

Cons

Pretty much everything about it was awful. They don't offer anything genuinely useful yet they still forced me to provide confidential information. Also they charged me late fees without providing what was needed. I also had to keep confirming sensitive details an absurd number of times and the constant requests for that information made no sense at all. I genuinely hate this company.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Gillian C.

Small Business, 11-50 employees

5.0

September 2021

“helpful resident communication hub”

Pros

It gives our community a convenient way to share everything from important announcements to fun upcoming events with all residents at once without exposing anyone's personal contact information.

Cons

One thing I'd really like to see is a tagging feature like the ones most social platforms have. For instance if a resident lists an item for sale and someone comments with a question it would be helpful if the seller could be notified immediately so the conversation could move along faster.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Mid Market, 51-100 employees

4.0

July 2021

“Convenient tools”

Pros

Having everything in one place has been really helpful for both our team and our residents. Online payments are convenient, maintenance can be scheduled without extra back and forth, personal details are simple to update and the platform also gives residents a way to connect with each other.

Cons

Uploading documents can be inconsistent which gets frustrating. Residents would also value getting notifications whenever changes or updates are made in the platform. We've been waiting months for the Community Rewards integration and the service request categories don't always line up with the ones in Onesite so our maintenance team usually has to go back and correct them manually.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 9 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of ActiveBuilding?

Typical users include multifamily apartment communities, student housing operators, HOA and community associations, single-family rental portfolios, and mixed-use residential developments.

What other apps does ActiveBuilding integrate with?

Integrations are supported with both RealPage and Flex.

Does ActiveBuilding have a mobile app?

Yes, ActiveBuilding offers mobile apps for both iOS and Android users.

Does ActiveBuilding offer an API?

The vendor hasn’t disclosed API information publicly.

What level of support does ActiveBuilding offer?

Support is offered via phone.

What language does ActiveBuilding support?

The software is available in English.

How much does ActiveBuilding cost?

ActiveBuilding pricing typically starts at $0.50–$2.00/unit/month. Resident-facing app, however, is free of charge. Get in touch with us to get a personalized ActiveBuilding cost estimate.