Last Updated

Overview

GuestRevu empowers hospitality businesses to improve their online reputation and guest experience. While the tool’s integrations might be a bit challenging to handle, its robust functionality and intuitive dashboard help independent hotels and multi-property groups gain clarity and efficiency in managing guest relations.

GuestRevu Specifications

  • Reporting and Analytics
  • Alerts/Notifications
  • Online Portal for Tenants
  • Resident Communication Tools

GuestRevu Features

AI Response Management

The tool uses artificial intelligence to help users draft personalized and timely responses to guest reviews. It saves valuable time by providing starter templates and automating the process, ensuring consistent and professional communication with guests.

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Reputation Management

GuestRevu centralizes all the online reviews from various sources into one dashboard, making it easier to monitor and manage online reputation. It provides a clear overview of guest sentiment and allows users to track their performance against competitors, helping them stay competitive in the market.

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Guest Feedback Survey Collection

GuestRevu facilitates users to create customized, multi-language surveys to collect valuable insights directly from guests. These surveys are designed to increase response rates and gather specific, actionable feedback, which helps businesses understand guest expectations and identify areas for improvement.

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Reporting And Analytics

This feature provides a range of reports that help users slice and analyze guest data. The powerful analytics tools offer deep insights into guest satisfaction, allowing businesses to identify trends, benchmark against competitors, and make informed decisions to improve operations.

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Ticket Management

The tool enables users to create and assign service tickets based on guest feedback or reviews to ensure that issues are promptly addressed. This functionality helps streamline operations and enables teams to track and resolve service shortcomings efficiently.

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Pros And Cons of GuestRevu

Pros

  • Provides robust insights into guest feedback

  • The tool is very user-friendly and intuitive

  • Robust client management features

Cons

  • Guest surveys are not editable for the users

  • Limited booking channel integrations

GuestRevu Reviews

Total 4 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

25%

4

Stars

50%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Share your experience

JW
Joe Ware

Not specified, N/A employees

4.0

“Trusted hospitality partner”

Pros

This came across as a company that really knows how to deliver. Their service has been impressive and their reputation for top-tier customer support feels completely deserved. The website is well organized and simple to browse which makes the whole experience even better. I'd confidently recommend it to anyone searching for a reliable company in the hospitality industry.

Cons

Having worked with plenty of similar tools before, nothing here has been worth criticizing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

JG
Jonathan Goranson

Not specified, N/A employees

4.0

“efficient tool to work with”

Pros

I've used their services for quite a while and they've never let me down. The website is easy to use and the support team is always there whenever help is needed. I'd definitely recommend this software to others.

Cons

Since bringing this tool into my workflow, things have only gotten better and there are no complaints to mention.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

JS
Jesse Sherman

Not specified, N/A employees

3.0

“helpful hotel management option”

Pros

Trying this tool for my hotel management needs showed me the service was very worthwhile. The website is simple to navigate and includes all the information you need. I'd definitely recommend this company to others working in the hospitality industry.

Cons

I don't have anything to complain because everytime I expected some problems to pop-up, the software ended up working flawlessly instead.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

Frequently Asked Questions

What types of GuestRevu pricing plans are available?

GuestRevu offers four pricing plans: LITE ($0/month), CORE ($34.99/month/property), PRO ($50 – $250/month - depending on size and number of rooms), and GROUP (Custom). Receive a personalized GuestRevu cost estimate specific to your organization.

Does GuestRevu offer an API?

Yes, GuestRevu does offer an API.

Does GuestRevu have a mobile app?

No, GuestRevu does not offer a dedicated mobile app.

What other apps does GuestRevu integrate with?

GuestRevu integrates with Cendyn CRM, Bookboost, ChiDesk, HiJiffy, roommaster, Zonal software, and Rezcontrol software.

Who are the typical users of GuestRevu?

GuestRevu features support professionals in rental operation, hospitality, and lodging industries.

What level of support does GuestRevu offer?

GuestRevu offers support via phone and email. Users can also fill out an online form to get in touch with the team.

What language does GuestRevu support?

GuestRevu supports the English language.