Last Updated
Overview
Hostaway provides an all-in-one software for vacation rental management, designed to automate and streamline operations. Although its comprehensive feature set may require an initial adjustment period for new users, the platform's powerful automation tools and direct channel integrations offer significant scalability, enabling property managers to efficiently grow their portfolios.
Hostaway Specifications
- Rent Collection
- Maintenance Requests
- Property Accounting
- Document Management
Hostaway Features
Property Management Operations
This module helps manage daily tasks with detailed automation. It centralizes core functions like payment processing, digital contract signatures, guest invoicing, and smart lock integrations. In this regard, it enables property managers to streamline their entire operational workflow from a single, unified dashboard for enhanced efficiency.
Analytics And Reporting
This feature provides a comprehensive overview of your business performance with actionable, data-driven insights. The dashboard tracks key metrics, including profitability, occupancy rates, and net income, through intuitive charts. Thus, it helps you identify growth opportunities and optimize your financial strategies effectively.
Channel Manager
Hostaway provides seamless, real-time synchronization of listings, calendars, and rates across all major OTAs. This direct API connectivity helps maximize visibility and revenue while preventing double bookings. It ensures the availability of consistent and accurate information across all distribution channels.
Communications
This tool centralizes all guest interactions within a unified inbox that supports multiple channels, including email, SMS, and WhatsApp. It enables property managers to automate messages, manage inquiries efficiently, and maintain clear communication through dedicated guest and owner portals.
Automation Tools
These tools reduce manual effort by automating repetitive tasks throughout the guest and operational lifecycle. Hostaway includes scheduling messages for booking confirmations and check-in instructions. It automates guest reviews to build your reputation and triggers tasks for cleaning and maintenance crews based on reservations.
Pros And Cons of Hostaway
Pros
Supports robust guest communication automation
Offers detailed financial and performance reporting tools
Scalable for growing property portfolios
Cons
Occasional booking synchronization challenges
Variable response times for support tickets
Hostaway Reviews
Total 25 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars8%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Gian Mario D.
Real Estate, 1-10 employees
Less than 6 months
“Powerful finance tools”
Pros
Integration with SES Hospedajes, automated messaging, the overview calendar and the finance tools have all been really valuable. It's also quite user friendly and getting to all the tabs is simple and easy.
Cons
There are still a few features that can't be customized or added like a key door tab for example. Message translations also weren't always working properly although that seems to have been fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Merve T.
Real Estate, 1-10 employees
Less than 6 months
“Handy reports!!”
Pros
Whenever we had questions the team replied quickly, communication was easy and the explanations were clear. The interface is practical and does what we need. We were especially happy that we could download the occupancy rate lists and edit them afterward.
Cons
Overall everything has been positive. The only thing I couldn't locate was a setting to change the currency so I assume that option may not be available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hugo S.
Real Estate, 1-10 employees
Less than 6 months
“Easy onboarding and simple listing connections”
Pros
Their team made getting familiar with the platform very easy. Connecting Airbnb listings is pretty simple and the system is easy to work with overall.
Cons
The website builder falls a bit short compared with others in the industry. I was hoping the direct booking website platform would feel at least average in terms of usability and overall design.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Hostaway integrate with?
Hostaway integrates with various third-party platforms, such as Stripe, Vrbo, HomeAway, Expedia, Lynx, and Slack.
Does Hostaway offer an API?
Yes, Hostaway offers an API.
Does Hostaway have a mobile app?
Yes, Hostaway offers a dedicated mobile app for both Android and iOS devices.
Who are the typical users of Hostaway?
The typical users of Hostaway features are managers and owners from businesses of all sizes across the rental property management industry.
What types of pricing plans does Hostaway offer?
The Hostaway price is customizable as per the specific needs of each business. So, request a personalized Hostaway pricing quote for your business.
What language does Hostaway support?
Hostaway is primarily available in English, French, Spanish, and Italian.
What level of support does Hostaway offer?
Hostaway software provides support through email, phone, ticket submission, and a help center.