RxVantage

“Outstanding patient support”

Pros

From the very start, team understood every concern I had and handled everything with such patience and care. I'm not very comfortable with technology but she guided me step by step in a way that made the whole process feel simple, almost like she was right there in my phone helping me through it. The level of support she provided was truly exceptional. It's not often you come across someone with that much professionalism, kindness and genuine dedication in customer service. I really hope your organization recognizes her outstanding work, as employees are incredibly valuable. She deserves real acknowledgment, whether that's an award, a promotion or some other form of recognition. Her attitude and commitment made a situation that could have been stressful feel pleasant and manageable and I'm sincerely grateful. Please share my heartfelt thanks with her and thank you as well for the work your team does.

Cons

Honestly don't have anything negative to mention. There's nothing that stands out as a problem and I'd rather highlight the positive especially when there are good people making such a difference.

“Unnecessary app”

Pros

I bet the Pro was selling this to doctors offices for free. Trying to outsource vendors calling. But I still set up everything with the office over the phone. At the end they said I’d receive a confirmation email…and then I got roped into this service. To what benefit?

Cons

It’s telling that the positive reviews of this platform come from a doctors office, not those that have to pay (reps) for things we already do for free at 100s of other offices. I have accounts in 5 states and only 1 office that uses this. And I still need to contact the office directly to confirm lunch details.

“Overpriced experience”

Pros

This feels like the pharma rep version of the "repscrubs" money-making setup that device reps have to deal with in hospitals.

Cons

This is basically a service nobody asked for. When it was free, it was mildly annoying at most. Now they're charging reps close to $500 a year just for the ability to book lunches. I talked to a rep today hoping to find some kind of workaround since I really can't justify expensing something this non-essential. He told me they were still waiting to hear back from my company's HQ about my product line, territory and target offices. I even offered to give him all of that information myself but he refused, saying it was "corporate policy" to only accept it from someone at corporate while still being more than willing to sign me up for a paid membership, of course. The whole conversation came across as dishonest and shady which is exactly how the business model feels too. It really seems like they introduced this to offices as a free service, then once enough offices were using it, they turned around and made reps pay for access. Most of the offices I work with had no idea how much reps were being charged to use it. That's just not fair to those of us out here working hard.