Sigmund Software

“Easy navigation tools”

Pros

Using this program has been pretty easy and the interface is user friendly. Having previously worked with Kipu and Best Notes, Aura feels like a really good middle-ground option in terms of value.

Cons

Getting even small corrections handled is frustratingly difficult. I have to submit an IT ticket, wait for someone to respond and then go through several back-and-forth conversations just to make a simple note change.

“Data visibility insights”

Pros

One of the biggest wins we've had with Aura is the combination of strong compliance guardrails and complete visibility into our data. It has allowed us to build compliance directly into the day-to-day service delivery process and chart updates by using the built-in safeguards available in the platform. On top of that, Aura gives us access to data across almost every part of the care journey, from scheduling and service delivery to billing and collections. There's virtually nothing we can't pull data on to better understand what's happening. That level of visibility was a gamechanger for our organization because it gave us the insight we needed to understand the business on a much deeper level and clearly identify where adjustments and improvements were needed. Without Aura, we wouldn't have the same level of data-driven management that we rely on today.

Cons

At the same time because Aura tries to cover so many parts of the business as an all-in-one solution some areas feel less developed than competing products. Its CRM and patient engagement tools, in particular, fall well behind what some other vendors currently offer. There are also workflows especially around scheduling, that could be much more efficient and require fewer clicks to complete. That has been a recurring point of feedback from our center-based staff.

“great support services”

Pros

Implementation team gave us the kind of support that truly made a difference. As the project manager, I worked very closely with the team and she was an outstanding source of support for both me and the rest of our staff throughout the implementation. She brought clarity early on, stayed responsive and dependable and was clearly invested in helping us succeed. She didn't just solve issues as they came up, she helped our team understand the system well enough to feel capable, confident and increasingly independent. Her communication style cut through confusion and avoidance and her consistent follow-through significantly reduced stress while improving efficiency during a critical period of change. She always met us where we were, took time to understand our workflows and challenges, anticipated roadblocks and offered thoughtful solutions or helped us work toward them. At the same time, she pushed us to think more clearly, take ownership and learn the system the right way. What made her and the broader implementation team so effective was the combination of deep expertise and a genuine commitment to outcomes. Every member of the team seemed to care about making the system work well and making sure users felt competent and confident using it. They provided the tools, guidance and follow-through we needed to be successful. Their support during training and after go-live strengthened our workflows, helped us catch and reduce errors and raised the standard for how we work within the EHR. The team didn't just support the implementation, they kept it moving forward.

Cons

There really isn't much I dislike but there are a few things I would still like to see improved. A detailed reference guide or booklet explaining each "Staff Securities" option, including step-by-step instructions for more specific security scenarios, would be very helpful, for example, how to restrict access for high-profile or famous clients. I'd also like more flexibility in the security configuration to better support privacy and confidentiality within the system. For instance, it would be useful if therapists could complete group notes for clients without automatically having access to the entire client chart. It would also help to have permission settings that allow only supervisors to view notes created by other staff since right now access seems to be all-or-nothing across the program. Another improvement would be a clearer way to submit feature suggestions that could improve the current user experience, along with some indication that user feedback is reviewed, considered or even voted on by other users for future releases.