TalkEHR Software

Talking about TalkEHR

Pros

This software is highly practical and boasts an intuitive interface, making it incredibly user friendly, easy to grasp and simple to implement in any company. It's truly an ideal option.

Cons

If it offered more functionalities it would greatly enhance its efficiency and overall effectiveness.

Great

Pros

The ease of use is remarkable. Everything is conveniently located on the same page. I can access patient data in multiple ways such as date of birth, last name or first name. The graphical display is a bonus, and it provides access to complaints, remote medical access, secure communication with patients, and collaboration with other doctors. It even has fax capabilities and seamless pharmacy access.

Cons

All the features are fantastic and incredibly user friendly.

You get what you pay for

Pros

The software is easy to navigate but it offers the most limited features compared to any other EHR I have worked with.

Cons

The implementation process lacks efficiency. The claims can only be submitted one at a time, without the option for batching. It's also challenging to track medications. The onboarding team lacks knowledge, and resolving issues can be difficult. The help components are not helpful.

Overall a great offering with good customer service.

Pros

TalkEHR offers a fantastic way to organize your notes with helpful voice dictation. It is very light on the system and loads quickly regardless of the internet connection speed we have. We have become more efficient at keeping accurate records of patients and organizing our workflow. Furthermore, the software has amazing customer service which has never failed to solve our problems and that too in minimal time. All of our patients information is preloaded when working remotely which makes note-taking easier. They really work all year round to keep the system working flawlessly and dependably.

Cons

What we wanted to do with this software is PT billing, and it was disastrous at best. We were assured that it can handle the task but its billing capabilities are still in some sort of a beta phase. We have worked with other applications in the past so we know how billing works, and talkEHR cant do the most basic of tasks. A lot of our bills have been denied on the basis of improper filling. We are all in with this software and purchased it so theres no option but to wait it out and in the meanwhile use QuickBooks or something similar to manage. I would hope that the upcoming version solves this issue or else we will be switching to some other application.

A solid AI based voice recognition solution!

Pros

We have recently shifted to mobile practice and home visits. This has opened up new venues for us and along with this came the need for a new companion software to complete the experience. Thankfully, there is always something online that can get what we need exactly, and it was TalkEHR! It has amazing voice recognition capabilities like that of Google Assistant, and rarely misses to listen and do as we say. This enables us to adapt to the new software while focusing on our tasks while not worrying about manually writing notes at least. Moreover, we have been handling all sorts of administrative and management tasks with it.

Cons

There have been some issues with e-charting though, with most of them being back-end based. We have reached out to customer support on occasion but haven’t got it fixed so far. Also, there are certain issues with the e-prescribing feature as well. It does not have all the medications that we used to prescribe so we have had to find alternatives to stay within the platform. We can manually give a prescription in such cases but that defeats the purpose of having an AI-based all-in-one software solution, doesn’t it? I will be glad if the team solves this issue timely.

Company abandoned practice

Pros

It used to be free with basic functions that suited my low volume practice.

Cons

The process for certain activities is not always immediately intuitive. The company rudely discontinued the free service without warning, leaving me without access to my data pending a "team review" I have been waiting for a response for ten days now. It's frustrating.

TalkEHR is very good for automating your schedule

Pros

TalkEHR offers easy access to Telehealth and presents a neatly organized and fully featured dashboard that helps you centralize all the crucial information and manage everything right there. I have automated the patient scheduling using AI features which is mostly accurate. Moreover, it offers cloud-based access to all the necessary information required for patient management, such as health charts and the ever-useful patient profiles. It also promotes robust collaborations with other people in the organization and provides appointment reminders. These notification ensure not a single one of the appointments are missed, thus saving me from the manual effort.

Cons

It seems like they have shifted their focus elsewhere, as a lot of problems have been popping up with no fix in sight. Instead, theyve been calling me randomly for feedback, which I feel they dont listen to as none of the issues that I have provided in my feedback have been resolved. Adding to that, the sales team offers me other services and here, I am stuck at the services that I am already availing. What I would like the team to do is to fix what they provide me already and then expect me to expand to the remaining of their services. I have been seeing them constantly going downhill and thats frustrating considering the time and effort weve put into implementing this software with our system.

It handles appointments and helps your practice, but it’s not there yet.

Pros

As a fitness professional, I appreciate how the dashboard is organized and offers full lab integration for my clients. The access to telehealth is flawless, thanks again to the full-featured dashboard that manages everything. Appointment scheduling can be handled by automated AI systems.

Cons

Bugs have been occurring more frequently, and they are being fixed at a slower rate than they are being discovered. Instead of fixing the faults, client relations would rather waste time calling me. It appears that the quality of software is declining with time.

Software getting worse over time with more bugs accumulating

Pros

In the past, it was both free and error-free for extended periods of time.

Cons

The occurrence of bugs is increasing and the pace at which they fix them is slower than the rate at which new bugs appear. The client relations team prefers wasting time calling me instead of actually addressing the bugs. Just as the quality of MTBC's billing service declined over time, it appears that the quality of their software is also deteriorating.

Difficult transition from MTBC-WebEHR

Pros

The built in voice dictation feature is available but I would like it more if it actually worked. Honestly there is nothing I like about TalkEHR.

Cons

The system is excessively slow making it nearly unusable most of the time. There are far too many mouse clicks required. Many modules are completely nonfunctional, with templates that don't work, among other issues. Almost every component of the EHR has multiple glitches that never get fixed. The technical support is beyond useless. The eRx feature is painfully slow, taking up most of a 20 minute visit just to send a few prescriptions. Templates don't work properly, and dictation yields inconsistent results. There is no health maintenance module, and everything in the system necessitates a workaround. The telemedicine system doesn't work at all so we had to use Viber as an alternative. Billing support has significantly worsened over the past couple of years, and the company's promises remain unfulfilled.