TheraPlatform Software

Excellent Continued Support!!

Pros

I have been incredibly pleased with the support I've received from TheraPlatform as my practice transitioned from private pay to insurance-based. The technical support team has been fantastic, addressing all my questions promptly and thoroughly.

Cons

My experience with Theraplatform has generally been positive. Whenever I have encountered frustrations the technical support team has been quick to assist me in resolving issues.

If you are looking to submit claims with this software and actually get paid then do NOT use this!

Pros

Unfortunately, I've experienced significant stress over the past few months due to the poor service and product offered by this company.

Cons

Despite claims that Theraplatform automates billing my experience contradicts this. After struggling for over three months to get Medicaid claims approved, with daily assistance from support, we saw no progress. Instead, blame was shifted to us, the users.

Excellent EHR for mental health.

Pros

Billing, scheduling, and claim submission are all incredibly easy with TheraPlatform. The system even makes it simple to find and manage EOBs.

Cons

I have not received appointment reminders from Theraplatform.

You cant go wrong with Theraplatform

Pros

TheraPlatform is exceptionally user-friendly, with outstanding customer support and a comprehensive platform.

Cons

The client experience could be improved, but so far, it's been good.

Happy Camper - Love Theraplatform

Pros

Scheduling is a breeze, allowing me to make changes on the fly for clients. Storing documentation online is convenient, and the platform's reliability is impressive�I rarely encounter technical issues. The ability to exchange messages with clients and the sense of security using it during the pandemic were invaluable for my practice.

Cons

Theraplatform meets my needs well and is only as complex as you make it. My only wish is for it to support EMDR therapy as well. While I have to switch to another product for online EMDR, overall, I'm quite satisfied and plan to use it until retirement.

Great Platform at an Affordable Price.

Pros

Navigating TheraPlatform is easy for both me and my clients.

Cons

Creating and editing forms could be made easier; it's a bit time-consuming currently.

A no-brainer

Pros

It is incredibly easy to use and integrate into my practice. From the apps to billing and automatic reminders, TheraPlatform is hands down the best platform available.

Cons

Like any tool, learning Theraplatform takes time, but they provide helpful instructional videos for using all features.

Very pleased with TheraPlatform!

Pros

The video quality is excellent, and customer service is responsive. Overall, it's a very user-friendly platform.

Cons

It took me a while to learn document creation, despite the helpful video tutorials. Now, though, I can edit them easily.

It offers everything you’d need to manage a mental health practice.

Pros

It is quite literally the easiest software to use for patient management. It is Thera’s value for money that won me over. My patients have appreciated the ease of use and the level of reach they’ve had with the telehealth features it offers. The video call can be done directly from the portal. It is very convenient to take notes on the whiteboard while i’m in a session which totally eliminates the need for me to keep a notebook anymore.

Cons

Creating custom forms is a mess with this software. I deal with mostly the same clients so need slightly different, but essentially the same forms for thm. However, I cannot just copy and paste an entry from another form to a new one and just change the options in a multiple choice question, for example. It forces you to go and rewrite the entire question all over again. So, I just make a new form every time instead, which is annoying to say the least. And it’s a small issue to even mention, but Id like a “save” button on the top of a document instead of just the bottom.

Highly Affordable

Pros

The application is very affordable. Considering the number of features offered by the software; I like the price charged against it. Initially, I thought that it might be a little expensive to buy the software, but it was only until I did my research and found out the number of features the app provides and the benefits it would provide me and my department. Scheduling appointments, keeping a track of them, and accessing patient information have never felt so easier. Thanks to the tools offered by this application that helped solve these issues for me.

Cons

One of the things that expect to be added to the software is the option to ask the patients to prepay for the sessions. This option is not available yet and therefore, I can only ask my clients for the payment once they have entered the virtual meeting room. It is not possible before that. As a therapist, I would be glad if this option is given as I always ask my patients to pay some amount in advance.