Key Takeaways
Insights from verified Software Finder Reviews from the past 5 years
TheraPlatform is a cloud-based practice management, EHR, and teletherapy solution that is specifically built for mental health professionals, including therapists, psychologists, and counselors. This platform is lauded by multiple users for its responsive customer support and exceptional telehealth capabilities. Having said that, some users mention challenges with mobile access. Recently, the vendor improved platform stability and updated billing workflows for smoother claim processing.
Our Verdict
TheraPlatform proves to be a dependable choice for solo to mid-sized therapy practices that are looking for a tool that combines documentation, billing, and telehealth in one system. Providers managing hybrid or remote patient care can benefit most from this software. While the pricing may seem high for individual users, the software offers strong value to growing practices.
Overall Rating
Based on 37 users reviews
4.3
Rating Distribution
Positive
86%
Neutral
8%
Negative
5%
Starting Price
$39
/month
What Is TheraPlatform?
Overview
TheraPlatform is a cloud-based practice management, EHR, and teletherapy software catering to various mental health professionals like therapists, psychologists, counselors, and social workers. It offers an all-in-one solution to efficiently manage workflow, clients, billing, and provides remote care with secure video conferencing. Some key pain points addressed are saving time on administrative tasks, scaling services remotely, and simplifying documentation and payments.
What Is TheraPlatform Best For?
The software solution stands out with its built-in teletherapy and therapy app features. Clinicians can engage online with clients using secure video sessions, shared screens, and a library of interactive apps targeting different goals, making virtual care more impactful.
How Much Does TheraPlatform Cost?
The software offers three subscription models along with a 30-day free trial. These plans include:
- Basic - $39/month (No additional provider)
- Pro - $69/month ($39 for each additional provider)
- Pro Plus - $79/month ($49 for each additional provider)
Disclaimer: Pricing is subject to change.
TheraPlatform Integrations
The software offers integration with Stripe for accepting various credit card payments. Additionally, TheraPlatform also integrates with Google Calendar Sync, helping practices streamline their appointments. Its integration with Wiley Treatment Planner makes it easier for mental health practitioners to write treatment goals, interventions, and therapy notes.
How Does TheraPlatform Work?
Here’s how to get started with the software after its successful installation:
- Log in to your TheraPlatform account using your credentials
- Create your profile and set up user access for your team
- Import or manually add your client roster and their details
- Customize templates for notes, forms, contracts, and therapy activities
- Build out your calendar with available hours and block off dates
- Set your billing and payment workflows like invoices and payment plans
- Onboard clients to your portal so they can book sessions and access resources
- Launch a test video session to familiarize yourself with telehealth features
Who Is TheraPlatform For?
The software is helpful for a wide range of medical practices and professionals, including:
- Mental healthcare
- Speech therapy
- Occupational therapy
- Behavioral health
- Physical therapy
- Psychologists
- Social workers
- Counselors
TheraPlatform Use Cases
According to TheraPlatform’s capabilities and a sentiment analysis of its users, we have identified key scenarios where this software can be a good fit.
1.Private Practices Delivering Hybrid Therapy Sessions
TheraPlatform is well-suited for small to mid-sized practices offering in-house and online therapy sessions. It features a unified dashboard that allows clinicians to manage telehealth appointments and share necessary documents with patients. This minimizes administrative burden and allows for seamless transition between virtual and office-based care.
2. Multi-Provider Clinics That Require Centralized Scheduling And Billing
The platform comes with features such as role-based access, multi-provider scheduling, and consolidated billing workflows. This makes it a practical choice for clinics that have multiple therapists on staff or numerous service lines. Clinicians can oversee appointments, insurance claims, and payments without relying on multiple tools.
3. Practices Handling Insurance Claims And Client Payments In-house
For practices that handle insurance claims in-house, TheraPlatform offers a convenient way to create, submit, and track claims alongside patient billing. Users mention that it helps maintain compliance and minimizes duplicate entries by consolidating billing and EHR data in one place.
4. Clinicians Running Specialized Or Solo Therapy Businesses
Niche therapy providers or solo providers can greatly benefit from TheraPlatform in terms of documentation, scheduling, telehealth, and billing. All these features are embedded within the software, making it ideal for independent clinicians balancing both administration and care delivery.
5. Educational Or Pediatric Therapy Providers Engaging Clients Remotely
TheraPlatform works well in environments where interaction and engagement matter most, like pediatric, school-based, or developmental therapy programs. Its telehealth tools and resource-sharing features help therapists run online sessions that feel just as structured and engaging as in-person ones, making it a reliable choice for both hybrid and fully remote care models.
TheraPlatform User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| Customer Support And Responsiveness | Mobile Access And App Limitations |
Most reviewers mentioned that the TheraPlatform’s support team responds quickly, offers live help via video chat, and resolves technical issues efficiently. A user stated, ‘Their support is absolutely amazing – always responsive.’ |
Some users highlighted the lack of a dedicated TheraPlatform mobile app and reported a poor mobile browser experience. They found it difficult to access the platform on phones or tablets and often faced login issues. |
| Telehealth And Interactive Tools | Learning Curve And Customization Complexity |
Many users, including therapists, lauded the platform’s strong telehealth functionality, including video sessions and screen sharing. They also highlighted that the platform’s interactive tools make the video sessions engaging and professional. |
Some users feel that the platform has a steep learning curve, especially when setting up calendars, forms, or custom workflows. While the system offers flexibility, it can take time to configure properly, particularly for smaller practices. |
| Billing, Claims, And Invoicing | System Glitches And Stability Issues |
Users appreciated how the billing and claims tools are built directly into the platform. The ability to track claims and generate invoices simplifies administrative work and saves time for many practitioners.
One reviewer said, ‘submitting claims and managing payments in one place – it's a huge time-saver.’ |
Users reported occasional system crashes, slow loading times, or glitches during sessions. While some say these issues are infrequent, others describe them as recurring frustrations that disrupt workflows. |
Is TheraPlatform Right For You?
Is virtual care and practice growth on your radar? TheraPlatform is the ideal solution if you want to expand your reach through telehealth while maintaining security and scalability. As a HIPAA-compliant platform built by therapists, data privacy and protection are its top priorities.
All sensitive client information and video sessions are strictly encrypted both during transmission and at rest. Strong authentication protocols and activity logging also help ensure compliance with privacy regulations.
Still not sure if it's the right choice for you? Contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.
