Last Updated
Overview
UserTesting provides a powerful platform for gathering real-time user feedback through video-based testing, helping improve UX and product decisions. While it can be complex for beginners, its rich feature set and quick insights make UserTesting software a dependable choice for UX research.
Overall Rating
Based on 14 users reviews
4.1
Rating Distribution
Positive
86%
Neutral
7%
Negative
7%
Starting Price
Custom
UserTesting Specifications
- Data Analysis and Reporting
- AI-Powered Insights
- Data Collection and Management
- Cloud-based Access
What Is UserTesting?
UserTesting is a platform that helps businesses gather real-time feedback from users through video-based tests. The platform allows teams to test websites, apps, and prototypes with real users to identify usability issues and improve their experiences. Its robust features produce quick results due to its wide range of participants and detailed analysis, which provides valuable insights for improving user experience and making informed decisions.
UserTesting Pricing
The UserTesting cost varies in the following three custom plans:
- Essentials Plan
- Advanced Plan
- Ultimate Plan
UserTesting Integrations
UserTesting integrates with several popular platforms, including:
Who Is UserTesting For?
UserTesting serves businesses across various industries, including:
- E-commerce
- SaaS
- Healthcare
- Retail
- Financial services
- Fashion and Apparel
- Automotive
Is UserTesting Right For You?
UserTesting helps businesses gather real user feedback quickly, allowing teams to make informed decisions. Its features make it easier to identify and address usability issues with tools like video-based testing and AI-powered insights. This platform is especially meaningful for businesses in e-commerce, SaaS, and retail looking to improve their customer experience. With strong security features and integration options, UserTesting is a dependable choice for teams focused on enhancing their products and services. That’s why it is a go-to solution for several leading companies, such as American Airlines, Zigzag, and Sage.
Still unsure about UserTesting? Contact our support team at (661) 384-7070 for further guidance.
UserTesting Features
Target Any Audience
UserTesting allows teams to quickly capture diverse and high-quality feedback from a wide range of sources, including the UserTesting Network, partner networks, or their customer base. By defining the audience and selecting the sample size, teams can focus on the most relevant insights. At the same time, UserTesting takes care of the rest to ensure precise results.
Gather Comprehensive Feedback
The feedback engine is designed to support teams at every stage of product development. Whether users are in the early concept phase or optimizing a final product, this flexible tool helps gather detailed insights and human feedback that fits the evolving needs of the project.
AI-Powered Analytics and Visualizations
With AI-driven analytics, UserTesting simplifies the process of turning raw data into actionable insights. The platform quickly identifies key patterns, measures performance, and visualizes results. Thus, it helps teams make decisions faster and with greater confidence and reduces the time spent on post-test analysis.
Amplify Customer Insights
UserTesting makes it easy to share customer insights across teams. By embedding clips, highlight reels, and feedback directly into tools like Jira, Slack, or Confluence, teams can build a shared understanding of the customer experience and drive alignment on priorities. This approach instills more informed decision-making across departments.
Fast and Flexible Feedback
The software ensures that teams can receive timely feedback, often within just a few hours. Its audience solutions are specifically designed for speed and quality, enabling businesses to gather insights quickly without sacrificing accuracy. This flexibility makes it ideal for teams needing fast, reliable feedback to stay ahead of market demands.
Pros And Cons of UserTesting
Pros
Rapid participant recruitment, with tests set up within days
Access to a diverse global panel across various roles and industries
Intuitive and easy-to-use interface for creating tests
Quick feedback turnaround, allowing teams to act swiftly
Effective collaboration tools, such as observer rooms and easy sharing with colleagues
Cons
Limited flexibility when editing tests after they’ve been created
Occasional technical issues, such as challenges with video uploads
The quality of test participants may vary
The test participant pool may be smaller in certain regions, as per some software users
UserTesting Reviews
Total 14 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars43%
3
Stars7%
2
Stars0%
1
Stars7%
Share your experience
Retail, 1-10 employees
Less than a year
“Makes my job stress-free”
Pros
What I love is how easy it is to take both tests and review of others work. Plus being able to earn a little money while helping out makes the whole process even better.
Cons
One thing that gets annoying is not qualifying for any tests on some days. Like I keep checking and applying but it takes a lot of tries before something works out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Works great for testers and clients”
Pros
I really like the fact that UserTesting offers opportunities for people from all kinds of backgrounds no matter their job, lifestyle or interests. They treat testers and clients fairly making sure testers are paid for their time and that companies get real, useful feedback for their research.
Cons
The mobile app acts up sometimes. For example I will accept a test and it will just glitch out with a something went wrong message and then I completely miss that opportunity to take the test because of the error.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Easy to use tool”
Pros
The dashboard is pretty basic and user friendly. New tests pop up with a sound alert and the qualification questions are easy to get through. Also I like how the admin section clearly shows how much I have earned and what payments are still pending.
Cons
What bothers me most is when I qualify for a test which is of $10 or even $60 but then right after it says the test expired. It happens often and feels like a bug in the dashboard that costs me the chance to earn.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What language does UserTesting support?
UserTesting supports multiple languages, including English, German, and French.
What types of pricing plans does UserTesting offer?
UserTesting pricing varies across three custom plans which are the Essentials plan, the Advanced plan, and the Ultimate plan. Acquire a tailored quote specific to your needs.
Does UserTesting offer an API?
Yes, UserTesting provides an API.
Does UserTesting have a mobile app?
Yes, UserTesting provides a mobile app.
What other apps does UserTesting integrate with?
UserTesting integrates with tools like Jira Software, Figma, Confluence, Miro, and Canva.
Who are the typical users of UserTesting?
The typical users include UX research teams, product managers, marketers, and designers across various industries, such as fashion and apparel, technology, retail, business services, consumer products, etc.
What level of support does UserTesting offer?
UserTesting provides support through email, live chat, phone, a community, a portal, and a knowledge base.