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UserTesting

UserTesting

Last Updated Jun 12, 2025

Overview

UserTesting provides a powerful platform for gathering real-time user feedback through video-based testing, helping improve UX and product decisions. While it can be complex for beginners, its rich feature set and quick insights make UserTesting software a dependable choice for UX research.

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Overall Rating

Based on 14 users reviews

4.1

Rating Distribution

Positive

86%

Neutral

7%

Negative

7%

Starting Price
Custom

What Is UserTesting?

UserTesting is a platform that helps businesses gather real-time feedback from users through video-based tests. The platform allows teams to test websites, apps, and prototypes with real users to identify usability issues and improve their experiences. Its robust features produce quick results due to its wide range of participants and detailed analysis, which provides valuable insights for improving user experience and making informed decisions.

UserTesting Pricing

The UserTesting cost varies in the following three custom plans:

  • Essentials Plan
  • Advanced Plan
  • Ultimate Plan
Get a detailed breakdown of all plans and then acquire a tailored quote for a plan specific to your needs.

UserTesting Integrations

UserTesting integrates with several popular platforms, including:

Watch a free UserTesting demo to learn more about its integrations.

Who Is UserTesting For?

UserTesting serves businesses across various industries, including:

  • E-commerce
  • SaaS
  • Healthcare
  • Retail
  • Financial services
  • Fashion and Apparel
  • Automotive

Is UserTesting Right For You?

UserTesting helps businesses gather real user feedback quickly, allowing teams to make informed decisions. Its features make it easier to identify and address usability issues with tools like video-based testing and AI-powered insights. This platform is especially meaningful for businesses in e-commerce, SaaS, and retail looking to improve their customer experience. With strong security features and integration options, UserTesting is a dependable choice for teams focused on enhancing their products and services. That’s why it is a go-to solution for several leading companies, such as American Airlines, Zigzag, and Sage.

Still unsure about UserTesting? Contact our support team at (661) 384-7070 for further guidance.

Pros And Cons of UserTesting

Pros

  • Rapid participant recruitment, with tests set up within days

  • Access to a diverse global panel across various roles and industries

  • Intuitive and easy-to-use interface for creating tests

  • Quick feedback turnaround, allowing teams to act swiftly

  • Effective collaboration tools, such as observer rooms and easy sharing with colleagues

Cons

  • Limited flexibility when editing tests after they’ve been created

  • Occasional technical issues, such as challenges with video uploads

  • The quality of test participants may vary

  • The test participant pool may be smaller in certain regions, as per some software users

Frequently Asked Questions

UserTesting supports multiple languages, including English, German, and French.

UserTesting pricing varies across three custom plans which are the Essentials plan, the Advanced plan, and the Ultimate plan. Acquire a tailored quote specific to your needs.

Yes, UserTesting provides an API.

Yes, UserTesting provides a mobile app.

UserTesting integrates with tools like Jira Software, Figma, Confluence, Miro, and Canva.

The typical users include UX research teams, product managers, marketers, and designers across various industries, such as fashion and apparel, technology, retail, business services, consumer products, etc.

UserTesting provides support through email, live chat, phone, a community, a portal, and a knowledge base.