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Overview
Intelswift is an extensive artificial intelligence platform that deploys AI agents across chat, email and voice to automate first-line support and reduce escalations. While editing long-form articles in the knowledge base may be less intuitive, it provides customizable workflows to accelerate resolution, summarize tickets, and automate repetitive work.
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Starting Price
Custom
Intelswift Specifications
- Natural Language Dialogue
- Automation
- Bot Design & Deployment
- Predictive Capabilities
What Is Intelswift?
Intelswift software is a cloud-based artificial intelligence platform that implements agentic AI that handles inbound conversations across phone, chat and email, escalates to humans for level 2 issues, and runs programmable actions against backend systems. It supplies ‘Swift Copilot’ for live agent suggestions, AI Actions to connect and act on real systems, and a marketplace of prebuilt AI agents for common use cases. The platform also consolidates transcripts, metrics and reports into dashboards.
Intelswift Pricing
Intelswift pricing varies according to the following plans:
- Starter Plan: starting at $19/month/seat
- Chat Helpdesk Plan: starting at $59/month/seat
- Voice Helpdesk Plan: starting at $99/month/seat
- All-in-one Helpdesk Plan: starting at $119/month/seat
Disclaimer: The pricing is subject to change.
Intelswift Integrations
Intelswift software integrates with a wide range of apps, including:
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Who Is Intelswift For?
Intelswift is suitable for the following professionals:
- Business consultants
- Software experts
- Content creators
- Saas reviewers
- Support, marketing, and sales agencies
Is Intelswift Right For You?
Intelswift software is a comprehensive artificial intelligence system suitable for businesses aiming to reduce response times, lower escalations, and automate routine support tasks while keeping humans in the loop. It routes and resolves common requests via AI agents, augments agents with real-time copilot suggestions, and executes actions such as verification, ticket creation and system updates.Still not sure if Intelswift is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Intelswift Features
Chat Inbox
Intelswift consolidates incoming chat conversations into a unified AI-driven inbox and applies routing and triage. It applies AI Agents and Swift Copilot suggestions to classify, prioritize and propose responses for live chats.
Call Inbox
The software captures inbound call recordings and produces searchable transcripts and call metadata. It extracts call insights and analytics such as sentiment and interaction metrics for operational visibility.
Swift Copilot
The system suggests answers in real time, summarizes tickets, and enforces brand-consistent tone during agent interactions. It surfaces context-aware prompts and proposed actions inside agent workflows to accelerate resolution.
Ticketing
The platform implements smart ticket workflows with automated assignment, role-based routing and lifecycle tracking. It enables AI Agents to create, update and summarize tickets automatically and to hand off complex issues to level 2 human agents.
Pros And Cons of Intelswift
Pros
Provides omnichannel AI agents across chat, email, voice, and messaging
Offers AI Actions that can execute real system-level tasks
Provides live suggestions and ticket summarization
Centralizes content for both AI and human support
Cons
Training an agent to reflect a company’s tone and logic may take some time
It may require some design flexibility for the widget UI
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Frequently Asked Questions
Does Intelswift have a mobile app?
No, Intelswift does not offer a mobile app.
What types of pricing plans does Intelswift offer?
The vendor offers customized pricing plans according to different business needs. It offers a Starter Plan starting at $19/month/seat, a Chat Helpdesk Plan starting at $59/month/seat, a Voice Helpdesk Plan starting at $99/month/seat, and an All-in-one Helpdesk Plan starting at $119/month/seat. Get a customized Intelswift cost breakdown for your business today.
Does Intelswift offer an API?
No, Intelswift does not offer an API.
What language does Intelswift support?
Intelswift supports English language only.
What level of support does Intelswift offer?
Intelswift offers support through email.
Who are the typical users of Intelswift?
The typical users of Intelswift include professionals like business consultants, software experts, content creators, saas reviewers, and support, marketing, and sales agencies.
What other apps does Intelswift integrate with?
Intelswift software integrates with a wide range of apps, including Salesforce, HubSpot, Zoho CRM, Pipedrive CRM, Mailchimp, Slack, Jira Atlassian, and more.