Last Updated
Overview
Intelswift is an extensive artificial intelligence platform that deploys AI agents across chat, email and voice to automate first-line support and reduce escalations. While editing long-form articles in the knowledge base may be less intuitive, it provides customizable workflows to accelerate resolution, summarize tickets, and automate repetitive work.
Overall Rating
Based on 8 users reviews
4.4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Intelswift Specifications
- Bot Design & Deployment
- Predictive Capabilities
- Natural Language Dialogue
- Automation
What Is Intelswift?
Intelswift software is a cloud-based artificial intelligence platform that implements agentic AI that handles inbound conversations across phone, chat and email, escalates to humans for level 2 issues, and runs programmable actions against backend systems. It supplies ‘Swift Copilot’ for live agent suggestions, AI Actions to connect and act on real systems, and a marketplace of prebuilt AI agents for common use cases. The platform also consolidates transcripts, metrics and reports into dashboards.
Intelswift Pricing
Intelswift pricing varies according to the following plans:
- Starter Plan: starting at $19/month/seat
- Chat Helpdesk Plan: starting at $59/month/seat
- Voice Helpdesk Plan: starting at $99/month/seat
- All-in-one Helpdesk Plan: starting at $119/month/seat
Disclaimer: The pricing is subject to change.
Intelswift Integrations
Intelswift software integrates with a wide range of apps, including:
.
Who Is Intelswift For?
Intelswift is suitable for the following professionals:
- Business consultants
- Software experts
- Content creators
- Saas reviewers
- Support, marketing, and sales agencies
Is Intelswift Right For You?
Intelswift software is a comprehensive artificial intelligence system suitable for businesses aiming to reduce response times, lower escalations, and automate routine support tasks while keeping humans in the loop. It routes and resolves common requests via AI agents, augments agents with real-time copilot suggestions, and executes actions such as verification, ticket creation and system updates.Still not sure if Intelswift is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Intelswift Features
Chat Inbox
Intelswift consolidates incoming chat conversations into a unified AI-driven inbox and applies routing and triage. It applies AI Agents and Swift Copilot suggestions to classify, prioritize and propose responses for live chats.
Call Inbox
The software captures inbound call recordings and produces searchable transcripts and call metadata. It extracts call insights and analytics such as sentiment and interaction metrics for operational visibility.
Swift Copilot
The system suggests answers in real time, summarizes tickets, and enforces brand-consistent tone during agent interactions. It surfaces context-aware prompts and proposed actions inside agent workflows to accelerate resolution.
Ticketing
The platform implements smart ticket workflows with automated assignment, role-based routing and lifecycle tracking. It enables AI Agents to create, update and summarize tickets automatically and to hand off complex issues to level 2 human agents.
Pros And Cons of Intelswift
Pros
Provides omnichannel AI agents across chat, email, voice, and messaging
Offers AI Actions that can execute real system-level tasks
Centralizes content for both AI and human support
Provides live suggestions and ticket summarization
Cons
Training an agent to reflect a company’s tone and logic may take some time
It may require some design flexibility for the widget UI
Intelswift Reviews
Total 8 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars63%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hannalind
Enterprise, 500+ employees
“faster replies with AI copilot”
Pros
One of the best parts has been the AI copilot which gives our agents quick response suggestions and has noticeably improved both speed and consistency. The live chat and automation tools have also taken a lot off our support team's plate and helped us keep response times on track.
Cons
There really isn't anything I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tommy R.
Mid Market, 51-100 employees
“customer support easier to manage now!”
Pros
Both live chat and email being handled in one place has made customer support much easier to manage! I can keep track of conversations, support agents more effectively and monitor performance without constantly switching between different tools. It brings everything together, cuts down the chaos of managing multiple support channels and helps by automating repetitive customer questions. Their customer service has also been consistently fast and dependable. Getting started was fairly simple since it works with common tools and doesn't demand a lot of technical effort. I'd definitely recommend it especially for growing teams that want to improve efficiency and scale support without hiring additional staff.
Cons
The setup process did have a few bumps at the beginning.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Nisha k.
Mid Market, 51-100 employees
“reliable tool”
Pros
Having this software bring every communication channel into one workspace has made a big difference for our team and the automation of routine tasks has saved a lot of time. It cut down our response times considerably and gave our support staff more room to focus on the more complicated issues. The AI Swift Copilot also helps a lot with smart suggestions which has made our replies more accurate and consistent. On top of that the analytics and reporting tools give us clear visibility into performance and help us fine tune workflows. The initial setup went very well and was easy. Overall this has been a dependable and capable solution for scaling customer support and improving client satisfaction.
Cons
One minor drawback was that the early setup and training of the AI Copilot took a while before it matched our specific IT workflows. That said once everything was properly configured it worked very well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Intelswift have a mobile app?
No, Intelswift does not offer a mobile app.
What types of pricing plans does Intelswift offer?
The vendor offers customized pricing plans according to different business needs. It offers a Starter Plan starting at $19/month/seat, a Chat Helpdesk Plan starting at $59/month/seat, a Voice Helpdesk Plan starting at $99/month/seat, and an All-in-one Helpdesk Plan starting at $119/month/seat. Get a customized Intelswift cost breakdown for your business today.
Does Intelswift offer an API?
No, Intelswift does not offer an API.
What language does Intelswift support?
Intelswift supports English language only.
What level of support does Intelswift offer?
Intelswift offers support through email.
Who are the typical users of Intelswift?
The typical users of Intelswift include professionals like business consultants, software experts, content creators, saas reviewers, and support, marketing, and sales agencies.
What other apps does Intelswift integrate with?
Intelswift software integrates with a wide range of apps, including Salesforce, HubSpot, Zoho CRM, Pipedrive CRM, Mailchimp, Slack, Jira Atlassian, and more.