Founded in 1997, athenahealth, Inc. is one of the largest public-listed EHR company in the US. The Massachusetts based company provides web-based Electronic Medical Records, Practice Management and Medical Billing Software to around 115,000 medium to large-sized practices. Athenahealth EHR software enables Patient Engagement through a convenient patient portal athenaCommunicator and increases Care Coordination, with integrated Population Health Management functionality to support larger organizations such as Hospitals, Accountable Care Organizations (ACOs) and Patient-Centered Medical Homes (PCMHs).

Rated #1 by KLAS for practices with 11-75 providers, athenaClinicals’ workflow design aims to keep providers efficient and includes key functionalities like patient charting, e-prescribing, secure text messaging (athenaText), specialty clinical content and MU based quality management KPIs. The company claims to have had a 98.2% attestation rate for Meaningful Use 2.

With athenaCollector, the Medical Billing and Practice Management services module, the EHR software is included for free. The billing component can be used in tandem with the EHR or on its own and features a patented and continuously updated rules engine.

Medical Practice Management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments.

athenahealth pricing: athena does not publish pricing on its website but according to third party sources the cheapest solution that athena offers starts at $140 per month per provider. This includes e-prescribing, scheduling, patient management, patient records, medical billing, and patient portal. You must watch a demo or request a quote to get detailed pricing info about their EMR and revenue cycle management services.

Free trial: No

CEHRT: 2015

USP: No hidden or upgrade fees. Monthly subscription.

Feature customers do not like: For their medical billing service the money collected by a practice is placed in athena’s account rather than the organizations own bank account.

Technical Specification: athenahealth is cloud-based EHR and a revenue-cycle management application. It supports all the devices but iPhones and iPads have limited support.

athenahealth EHR

athenahealth EHR

athenahealth EHR reviews

Overall Rating

71 Reviews

Excellent
30%
Good
30%
Average
25%
Poor
5%
Terrible
10%

Sarah B.

North Florida Naturopathic

2-10 employees

August 2019

Naturopathic Doctors

Pros:
It is a good software, helps a lot in many things. The internal chat feature is something that I really like about this software as it allows us to connect with other providers within our practice.

Cons:
It isn’t the best choice for naturopathic medicine, the templates and many other formatting aren’t according to what we require. This is the only reason which makes it difficult to use it efficiently.

Anonymous

-

11-50 employees

July 2019

athenahealth

Pros:
This software is one of a kind. It is sleek and it is beautiful. It is easy to use, not only for me but also for my patients as well. It gives a lot of relevant information regarding the patient and their condition. My patients like this software as well, they say that it helps them stay in the loop. Everyone isn’t health literate, so the technology that we use is very important and it also needs to be easier for everyone to use and understand.

Cons:
I am currently a new user, so I don’t have much to say about this software yet. Currently, I’d say that it is expensive and can be quite slow at times.

Hayden

Therapeutic Associates

51-200 employees

June 2019

athenahealth software

Pros:
The software is pretty easy to learn and use. The appearance is great and modern. I like the colors that they use, it gives out an amazing look to it. I also like the ability it has to create templates and also customize the software according to the user. I would recommend this software. Overall it is a great software.

Cons:
There are times when you need to add longer comments or more information but due to the character limit, it becomes impossible to add more.

Kelly

KC nursing student

51-200 employees

May 2019

Easy

Pros:
The system isn’t overwhelming at all. The layouts are really great and pleasant to look at. It is easy to use and navigate through. The chart navigation is easy as well.

Cons:
There are times when my charting doesn’t save due to “no clicking” on another portion of the chart. But this is something that rarely happens.

Anonymous

-

201-500 employees

April 2019

Unreliable reports

Pros:
Factsheet demonstrates the majority of the relevant data on every patient before an experience is open. For whatever length of time that the clinical staff has refreshed the graph effectively.

Cons:
The concept of having to "vote" for improvements to be made is terrible. They have failed miserably to create a customizable practice EHR system. Changes occurred in November to the UDS reporting capacity. Reports for clinical information were a wreck, preposterous, and full of errors. They need much help with composing the rationale in their reporting criteria. I have utilized this EMR for 5 years in the front office. back office, the board, and reports. There are such a large number of workarounds for the suppliers and care staff. Their rationale in reports is crazy. The information does not pull precisely. Customer support may as well be non-existent. ACO and UDS are supposed to be logical but Athena reports work on a logic of their own and pull out data that is far from accurate I would suggest any FQHC that needs to report data to CCPM, ACO or HRSA to never use this software.

N Lynn

Healthcare

11-50 employees

April 2019

I don't like it

Pros:
First of all, truly awful customer service. The software itself has nothing good to offer, it is poorly designed and has too many bugs on every corner. The only way to have your problem heard and attended is if a hundred other practices are collectively facing it. Even then they take weeks to fix it. Meanwhile, all we can do is hang tight because there is literally no other option.

Cons:
They really need to hire better IT staff because the people responsible for this version of the system did a lousy job. Having to install updates is an even bigger headache.

NEIL

South Nassau Medical Group

51-200 employees

April 2019

Average at best

Pros:
We started on Athena Health when we first made the switch from paper records to EHR software. Since it was our first the learning curve was steep and it was impossible for us to successfully make the transition with a tech professional present in the hospital at all times. It accelerated our efficiency but the billing process was straightened out.

Cons:
It doesn’t allow you to view 2 windows at once like in most EMRs. The reason I could never suggest this framework is on the grounds that they couldn’t enable us to put charts together. We were compelled to change our Tin number when our medical clinic was overtaken by another group of hospitals. They said they couldn't convey data like consults, lab trends, imaging reports and essentially all that we expected to make a smooth transition. Nothing made sense and in the ever-evolving healthcare environment with frequent acquisitions, I’d steer clear of this platform. It has been a total catastrophe for me and everybody I know in our healthcare profession.

AYESHA

DOCTORS UNITED INC

51-200 employees

March 2019

Easy to use.

Pros:
The system is easy to use, I really like it. The customer support team is great and always helps. The system itself is well organized and efficient.

Cons:
I have no complaints to make. I haven’t really experienced any problems with it yet.

Anonymous

-

10,000+ employees

March 2019

Good billing module. unsatisfactory EHR

Pros:
I was an intern with a primary care clinic that utilized this system. I worked closely with the physician so it required me to use this system every now and then. The software was intended to ease the provider’s work by administrating billings, overlooking patient relationship and other practice needs. The billing part worked great. It was well-organized comprehensive and easy to operate.

Cons:
All of the other function of this software made close to no sense to me. It was sloppy and confusing. The layout has cluttering and was not intuitive at all. The system often got too slow to get any meaningful work done. It is difficult to learn especially for someone with little IT experience. I would not recommend getting it.

Samantha

CMA

11-50 employees

February 2019

A great practice assistant

Pros:
The Athena ehr is incredibly easy to use. There are multiple innovative tools that help make my practice very efficient and effective. Appointments are simple and quick. The process of checking the patient in and out has never been easier. The billing system is robust. Its ability to verify the eligibility of insurance saves us a lot of time.

Cons:
Scheduling is good but there are some glitches once in a while. To get rid of them, I have to log out and then re-login to be able to continue and continue my scheduling smoothly.

Our EHR consultants can help narrow down software options for you based on your price range and needs.

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