A1 Telecom
Last Updated
Overview
A1 Telecom delivers IP telephony solutions, including Virtual PBX, SIP trunking, and cloud-based call center functionality with per-second billing and CRM integration capabilities. While limited third-party reviews are available to evaluate user experiences, the platform eliminates monthly fees and mandatory volumes while providing direct interconnection with over 100 providers worldwide.
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Starting Price
€65
per month
A1 Telecom Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
A1 Telecom Features
Virtual PBX System
A1 Telecom features cloud-based PBX functionality featuring IVR voice menus, call forwarding, automated attendants, and call recording with secure storage. The system supports DID numbers, caller identification through Viber integration, and tap protection for secure communications. Administrators manage configurations through web interfaces, accessing CDR records and performance analytics.
SIP Trunking Services
The platform offers SIP trunk connectivity that expands existing telephony capacity by providing additional carrier channels and external telephone numbers without traditional line installations. Direct routes established with over 100 worldwide providers ensure high-quality voice transmission with minimal latency. Per-second billing without rounding eliminates unnecessary costs, while backup lines maintain connection stability during peak loads.
CRM And Business System Integration
A1 Telecom integrates with CRM platforms, helpdesk software, and messengers through API interfaces and pre-built applications that automate call handling workflows. Integration provides agents with customer information during interactions, enabling personalized service and efficient issue resolution.
Call Tracking
It offers static, dynamic, and combined call tracking solutions that assign unique phone numbers to advertising sources and website visitors for comprehensive campaign analysis. The system tracks which marketing channels generate phone calls, calculates conversion rates, and provides ROI measurements for advertising investments.
Pros And Cons of A1 Telecom
Pros
Per-second billing without monthly fees
Direct routes with 100+ global providers
Multiple currency and payment options
Cons
Limited third-party review availability
Initial setup may require system configuration
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Frequently Asked Questions
Does A1 Telecom offer an API?
Yes, the software offers an API.
What language does A1 Telecom support?
The platform is available in multiple languages, including English, Ukrainian, Russian, and German.
Does A1 Telecom have a mobile app?
No, it does not have a dedicated mobile app.
What types of pricing plans does A1 Telecom offer?
It uses custom pricing for its core IP telephony services, operating on per-second billing without monthly fees or mandatory volumes. For Call Tracking specifically, the Business plan starts at €65/month (includes 2 substitute number slots) and the Corporation plan starts at €130/month (includes 5 substitute number slots). Request a custom A1 Telecom price quotation.
What level of support does A1 Telecom offer?
The software provides support through qualified VoIP engineers available via phone, email, and Microsoft Teams chat.
Who are the typical users of A1 Telecom?
It serves industries including sales and telemarketing, technical support services, education and consulting, healthcare services, sports and entertainment, finance and forex, and call centers.
What other apps does A1 Telecom integrate with?
The vendor integrates with CRM and business platforms including Creatio, Salesforce, Pipedrive, Microsoft Dynamics, Zendesk, Zoho, Monday, and other systems through API interfaces.