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Overview
RetailCRM software enhances customer relationships with its integrated loyalty program and multi-channel communication tools. Although setting up connections to some non-native delivery services can be complex, the system's automation of routine tasks and order processing significantly improves operational speed and service quality.
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Starting Price
Custom
RetailCRM Specifications
- Contact Management
- Lead Management
- Sales Pipeline Tracking
- Customer Communication Tracking
What Is RetailCRM?
RetailCRM is a customer relationship management (CRM) system built particularly for online stores and e-commerce businesses. This platform consolidates orders from multiple sources, including websites, marketplaces, and social media, into a single interface. It helps businesses automate routine sales tasks and execute targeted marketing campaigns to boost repeat purchases and customer lifetime value. By centralizing all customer data and interactions, RetailCRM software empowers small to mid-sized online retailers to streamline operations and drive scalable growth.
RetailCRM Pricing
The RetailCRM price ranges in the following plans, alongside a 14-day free trial:
- Free: 0₽/user/month
- Professional: 10400₽/month (for three users)
- Enterprise: Custom quote
Disclaimer: The pricing is subject to change.
RetailCRM Integrations
RetailCRM integrates with several third-party platforms, such as:
- WooCommerce
- Shopify
- OpenCart
- PrestaShop
- Kak2c
Who Is RetailCRM For?
RetailCRM is ideal for a range of industries, such as:
- E-commerce
- Online education
- Retail
- Food delivery
- Travel accessories
Is RetailCRM Right For You?
RetailCRM is an ideal fit for e-commerce businesses seeking to unify sales, marketing, and customer service, particularly those that leverage social media and messenger apps for sales. Its standout capability is the seamless integration of order management with specialty-based CRM capabilities for different niches. The platform is built to scale with your business, offering plans that support everything from small startups to high-load enterprise projects. For companies requiring maximum data control, an on-premise "boxed" version is also available, ensuring enhanced security.
Still doubtful if RetailCRM is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
RetailCRM Features
Full Order Processing Cycle
This feature automates the entire order management process, from distributing new orders to managers to reserving inventory and sending status notifications. It centralizes all order data into a single card, providing a complete view of the sales funnel to prevent errors.
Marketing And Segmentation
The system helps you build effective marketing strategies using a unified customer profile. It enables RFM analysis and segmentation to create targeted email, SMS, and WhatsApp campaigns. Moreover, it includes ready-made templates and automation triggers for events like abandoned carts or customer birthdays.
Integrated Loyalty Program
RetailCRM is designed to increase repeat purchases and customer lifetime value with a built-in loyalty system. It allows you to create flexible configurations for accruing and spending bonus points for both online and offline orders, all managed within the customer’s profile in the CRM.
AI-Powered Sales Assistants
The software enhances manager performance and service quality with AI tools. It also provides text transcriptions of calls, automatically tags conversations based on keywords, and evaluates manager effectiveness in chats and calls, saving supervisors significant time on quality control.
Unified Customer Profile
RetailCRM collects data from all online and offline customer interactions, including purchases and communications, into a single profile. This 360-degree view provides the foundation for personalized marketing, allowing for detailed segmentation based on purchase history, geography, and other parameters.
Pros And Cons of RetailCRM
Pros
Integrated messenger sales tools
Built-in customer loyalty program
Advanced marketing automation capabilities
Robust analytics and reporting
Cons
Initial setup is slightly complex
Requires training for full‑feature utilization
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Frequently Asked Questions
Does RetailCRM offer an API?
Yes, RetailCRM offers an API.
What language does RetailCRM support?
RetailCRM supports the Russian language only.
Who are the typical users of RetailCRM?
The typical users of RetailCRM features include industries like e-commerce, online education, retail, food delivery, and travel accessories.
Does RetailCRM have a mobile app?
Yes, RetailCRM does offer a mobile app.
What types of pricing plans does RetailCRM offer?
The RetailCRM pricing plans include a Free plan at 0₽/user/month, a Professional plan at 10400₽/3 users/month, and an Enterprise plan with custom pricing. Get a customized RetailCRM cost quote for your business today.
What other apps does RetailCRM integrate with?
RetailCRM integrates with WhatsApp, Instagram, Telegram, Messenger, Avito, LIFEPAY, FedEx, and more.
What level of support does RetailCRM offer?
RetailCRM provides support through email, phone, and WhatsApp, as well as general resources, such as guides, blogs, and webinars.