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Overview
CallOne improves business communication with AI-driven call automation and intelligent routing to optimize customer interactions. Frequent releases can complicate update management, yet its cloud scalability and advanced call distribution ensure teams of all sizes maintain efficient and reliable telephony operations.
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Starting Price
€3.90
/user/month
CallOne Specifications
Analytics And Reporting
Call Center Management
Queue Management
Phone Support
What Is CallOne?
CallOne, now branded as comdesk, is a communications platform offering an all-in-one solution for business telephony and customer service. It is built to scale, supporting small teams and large enterprises alike. The platform includes intelligent Automatic Call Distribution to route callers to the right agent faster and reduce wait times. It also features an AI VoiceAgent that automates routine inquiries, helping teams focus on complex cases while maintaining efficient, consistent customer support operations across daily high volume service environments.
CallOne Pricing
Businesses can choose from the following CallOne pricing plans for its cloud-based phone system and Teams telephony. Plans available are:
- Essential: €3.90/user/month (minimum 1 user)
- Business: €9.90/user/month (minimum 3 users)
- Professional: €15.90/user/month (minimum 5 users, promotional rate)
- Enterprise: Custom pricing (minimum 25 users, quote required)
Disclaimer: The pricing is subject to change.
CallOne Integrations
The software supports integration with multiple systems and platforms, such as:
- Zendesk Suite
- Zoho CRM software
- HubSpot CRM software
- Pipedrive
- Personio
- Microsoft Dynamics 365
- Microsoft Teams
Who Is CallOne For?
CallOne software is suitable for businesses of all sizes and is commonly used by:
- Small businesses
- E-commerce companies and online shops
Is CallOne Right For You?
If your business is seeking a highly scalable and secure communications platform that minimizes manual effort, CallOne is an ideal fit. This platform, with infrastructure hosted in Germany, solves common pain points like long customer wait times and agent overload by using its AI VoiceAgent to automate tasks and intelligent ACD to optimize routing.
Built for businesses of all sizes, it ensures GDPR-compliant, ISO 27001-certified communication, helping teams maintain high-quality service. Top customers include Deichmann, CHECK24, and SodaStream.
Still doubtful if CallOne is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CallOne Features
CallOne provides a powerful, cloud-based telephone system featuring over 200 core functions. This flexible solution easily scales with growing teams, allowing businesses to centrally manage users and locations for highly efficient, secure, and compliant communication.
The software integrates complete telephony functions directly into Microsoft Teams, turning it into a full business communication hub. This seamless connection eliminates tool-switching, providing professional call management, intelligent routing, and documentation within the familiar Microsoft environment.
This web-based contact center solution features intelligent Automatic Call Distribution (ACD) technology enhanced by AI. It manages incoming call peaks efficiently, automatically distributing calls to the most suitable agents, ensuring maximum customer reachability and excellent service quality.
The AI-based VoiceAgent automates customer communication by handling repetitive tasks 24/7. This intelligent assistant uses natural language understanding to provide instant answers, structure support requests, and seamlessly transfer complex inquiries to human agents.
This advanced function offers customers a simple alternative to waiting in a queue during peak times. If agents are busy, the customer can request a callback via the website, improving the service experience and ensuring no valuable leads or support requests are lost.
