Chargify (now Maxio)

“The best for automating tasks”

Pros

Chargify is an excellent solution for smaller businesses due to its ease of installation and operation. Training new employees is also a simple task, and we all love its user interface. They have laid it out so intuitively that we just know where to go next! Support is friendly and quick to respond. They take the initiative to assist and advise us as subscription charging evolves and they frequently bring beneficial new features whenever they increase prices. The API is also useful.

Cons

Some of Chargifys inherent components add complexities and complications. Like I have had some difficulty managing clients using the billing module, having them manage their own information, statements and so on through the portal. However there are workarounds and fixes for almost everything. Plus all the issues I've come across have been fixed in due time. But putting my clients through difficulty, no matter how small, is not something I can tolerate for long. If they improve the billing and invoicing system, they will have me as a long-term user.

“A fantastic billing tool”

Pros

It offers enough flexibility to easily manage a number of subscription products. We can easily administrate multiple operations at once such as placing accounts on hold, changing billing details, etc.

Cons

We faced a few issues when we first started using it. However, their customer support staff has helped us a lot. Any problem or requirement we had, they assist us well.

“Impressive features but need improvement”

Pros

Not only is it really easy to set up, but it is also easy to learn and use too. Plus the UI is user-friendly and API is also great. Not to forget analytic tool has helped us gain amazing insights. Credit card billing in the monthly subscription has proven beneficial, too.

Cons

Chargify falls short when it comes to handling non-monthly subscriptions. Also revenue recognition is pretty much non-existent for anything other than monthly, credit card subscriptions. Invoice handling needs a lot of improvement too. Plus I have noticed that the QuickBooks integration is also really poor. Plus, webhooks are missing some key data points, like a customer ID on an invoice or invoice payment, which makes things harder to track.