Engageware

Engageware

15 Review(s)

Overview

Engageware empowers businesses to enhance customer engagement with seamless AI-driven tools. While customization options are limited, the platform simplifies the appointment scheduling process effectively. Engageware is trusted by organizations of all sizes and ensures efficiency, improved customer experiences, and streamlined operations designed to meet your business requirements.

Overall Rating

Based on 15 users reviews

3.6

Rating Distribution

Positive

53%

Neutral

47%

Negative

0%

Starting Price
Custom

Engageware Specifications

Real-Time Communication

File Sharing & Management

Document Management

Task & Project Management

View All Specifications

What Is Engageware?

Engageware caters to businesses of all sizes, providing seamless tools for customer engagement and efficient scheduling. Its AI-powered features save time, boost collaboration, and simplify operations. It is designed for industries like banking and education and seamlessly integrates with existing technologies to enhance customer experiences. It strengthens client relationships, optimizes workflows, and ensures better operational efficiency. Engageware is the perfect platform for businesses aiming to streamline scheduling and improve engagement while delivering innovative solutions designed to meet diverse business needs.

Engageware Pricing

Engageware price is not publicly listed on its website.

Get Pricing according to your business requirements and budget.

Engageware Integrations

Engageware smoothly integrates with the following apps:

Watch the Engageware demo to learn more.

Who Is Engageware For?

Engageware is used in the following industries/sectors:

  • Retail banks
  • Credit unions
  • Wealth management
  • Consumer retail
  • Higher education
  • Health & wellness
  • Software & technology

Is Engageware Right For You?

Engageware software is the perfect choice for setups that look to enhance customer engagement and streamline operations with easy appointment scheduling, AI-powered knowledge management, and seamless virtual and live agent support. It's especially beneficial for banks, credit unions, and other service-driven organizations seeking efficiency and improved customer experience.

Still confused about whether Engageware is the right option? Connect with our professional customer support team at (661) 384-7070 for further assistance.

Engageware Features

Engageware offers this feature that assists businesses in automating customer interactions while ensuring a smooth handover to human agents when needed. Conversational AI provides instant solutions across channels, while live chat handles complex queries. Advanced analytics and integrations help improve strategies continuously, creating a personalized, efficient, and seamless customer experience.

See How It Works

This important feature empowers financial institutions to organize and share crucial information easily, ensuring efficiency and compliance. With AI support, employees and customers can quickly access relevant content, improving both service quality and productivity. It simplifies the management of complex data through tools like interlinking, procedure builders, and feedback-driven improvements, offering a seamless user experience.

See How It Works

It is a powerful feature that helps businesses effortlessly connect with customers at their peak interest by enabling them to schedule appointments through multiple channels. It ensures that each request is matched with the right team member and resource, improving efficiency. Automated reminders reduce no-shows, while custom availability and web conferencing enhance convenience for both customers and staff.

See How It Works

Pros And Cons of Engageware

Pros

  • Easy appointment scheduling process

  • Customizable appointment messages

  • User-friendly interface and design

  • Enhances collaboration and efficiency

Cons

  • Limited customization for meetings

  • Calendar design lacks flexibility

  • Content system difficult for beginners

Engageware Reviews

Total 15 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

13%

4

Stars

40%

3

Stars

40%

2

Stars

7%

1

Stars

0%

Share your experience

P

Philip

Banking, 500+ employees

More than a year

3.0
October 2024

The support team is great but it needs improvements in other areas

Pros

The support team is very responsive. They are easy to work with and always provide helpful information. Also they are always open to discussing any issues that I come up with.

Cons

There has been a simple issue with how emails pass information to new appointments. It is been a problem for a while and we still have not gotten any real answers. Also the site's availability is not as reliable as some other apps and we have experienced more outages than we should.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

7

M

Marco

Banking, 500+ employees

More than a year

3.0
August 2024

Information always available

Pros

Engageware is an excellent knowledge base system that is perfect for servicing both our internal and external members.

Cons

The sales team can be a bit too pushy and demanding. Plus I feel like the system could use better reminder settings and a new interface for our internal members.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

5

Functionality

6

S

Sherri-Lee

Marketing and Advertising, 1-10 employees

More than a year

5.0
August 2024

An easy to use app

Pros

Not only is it very easy to use but affordable and I find the support simply the best.

Cons

I have not found anything I dislike about it. It has all the features I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Frequently Asked Questions

Yes, Engageware offers an API.

Yes, Engageware has a mobile app for Android and iOS users.

Engageware supports only the English language.

Engageware integrates with Google, Yext, Zoom, Glance, Jack Henry, Corelation, and GoTo.

Typical users of Engageware are organizations in software & technology, health & wellness, higher education, retail banking, credit unions, wealth management, and consumer retail industries/sectors.

Engageware offers support through phone, live chat, email/helpdesk, FAQs/forums, and knowledge base.

Engageware cost is not publicly listed on its website. The price is tailored to fit your specific business needs and budget. Contact Engageware directly for a personalized quote.