Jambo

Jambo helps teams centralize stakeholder interactions, track issues and commitments, and generate compliance reports through one dedicated platform. While certain customization options are limited, its intuitive interface supports organized and accountable engagement work. Overall, it is well-suited for agencies and organizations managing regulated stakeholder work.

What Is Jambo

Jambo Stakeholder Relationship Management (SRM) software is designed to help organizations record, track, manage, secure, and report on stakeholder consultations and engagement activities. It stores stakeholder information in a centralized location and supports the process of planning, conducting, and documenting interactions with communities, regulators, government agencies, and the public. The software focuses on managing engagement activities and maintaining records of stakeholder relationships and communications. The software maintains stakeholder, organization, and community profiles that include contact information, interests, concerns, and engagement histories.

Teams can log communications and engagement activities to create a complete record of stakeholder interactions. Jambo also provides tools for tracking stakeholder issues from identification through resolution and recording commitments, actions, and follow-up activities. Reporting capabilities allow users to generate project progress reports, engagement summaries, information requests, and documentation for ESG, regulatory, and compliance purposes. Dashboards and analytics help organizations monitor tasks, issues, and project activities, while AI-powered tools support engagement workflows and data management within the platform.

What Is Jambo Best For?

Geospatial is one of the most defining features of the Jambo as it gives engagement teams a clear view of where stakeholder activity is happening and where it is not. It works by automatically pinning every logged address onto a built-in Esri map viewer, keeping location context tied to the data at all times. This means less time piecing together a geographic picture and more time acting on where engagement needs to happen.

How Much Does Jambo Cost?

Jambo pricing starts at $995/month for the Jambo Professional plan and requires a one-year subscription. Another plan that it offers is Jambo Enterprise, available at custom pricing and includes additional features such as campaign management, subprojects, API access, SSO, and integrations with tools like Zapier and ArcGIS Pro. Custom packages, add-ons, and a free trial are also available. Request a customized Jambo price quote right now!

Disclaimer: The pricing is subject to change.

Jambo Integrations

Jambo integrates with ArcGIS Pro, Microsoft Outlook, Microsoft 365, and Zapier. It also provides a secure public API for connecting with other business systems. Through Zapier, it connects with over 7,000 third-party applications, including:

• Mailchimp software

• Google Sheets software

• SurveyMonkey

• Slack software

• Typeform

• HubSpot

• Calendly

Who Is Jambo For?

Jambo is designed for teams working in a wide range of industries and sectors, such as:

• Government

• Mining

• Energy

• Infrastructure

• Healthcare

Any organization managing complex, ongoing relationships across project lifecycles may find Jambo a suitable tool. Moreover, it serves community engagement teams, Indigenous relations professionals, and stakeholder managers at both project and enterprise scale.

How Does Jambo Work?

Follow these simple steps below to start using Jambo for your day-to-day tasks:

• Set up projects, sites, or engagement programs to organize stakeholder information and related activities in one place

• Create stakeholder records and group contacts based on communities, organizations, agencies, or other relevant categories

• Log communications by recording meetings, calls, emails, and consultation activities as engagement takes place

• Track issues and feedback raised by stakeholders and assign actions for investigation or resolution

• Manage commitments by documenting agreed actions, responsibilities, deadlines, and progress updates

• Configure workflows, permissions, and reporting requirements to align with organizational processes and compliance needs

• Monitor engagement activity through dashboards and reports to review participation, outstanding actions, and stakeholder interactions

• Generate audit-ready records and reports to demonstrate engagement outcomes, commitment tracking, and regulatory compliance efforts

Watch the Jambo demo to explore its capabilities in detail.

Jambo Use Cases

Depending on our analysis of Jambo's current capabilities and feedback obtained from users, we have identified key scenarios where this platform is a good fit for organizations across various industries and sectors:

1. Government Departments Running Public Consultation Programs

Organizations in the government sector use Jambo to manage large volumes of stakeholder feedback by consolidating submissions, meeting notes, phone records, and public hearing responses into a single, organized platform. Feedback can be logged as trackable issues, assigned to the right people, and followed through to resolution. For departments that regularly report to oversight bodies, this approach supports a more consistent and defensible record of public engagement.

2. Energy And Mining Companies With Indigenous Consultation Obligations

In many jurisdictions, energy and resource companies are legally required to demonstrate that Indigenous communities were meaningfully consulted before projects can proceed. Jambo keeps a timestamped record of every interaction, concern raised, and commitment made throughout the consultation process. When regulatory submissions are due, teams can pull together a documented engagement history without reconstructing it from memory or email archives.

3. Infrastructure And Transportation Organizations Managing Multi-Site Projects

Large infrastructure projects typically run engagement efforts across multiple communities, landowner groups, and government bodies simultaneously. Jambo's project structure lets teams keep stakeholder data organized by initiative, while the Global View feature brings all active project activity onto a single screen. When the same stakeholder appears in more than one project, their information remains consistent across projects without requiring manual updates.

4. Forestry Companies Managing Sustainability Reporting Obligations

Forestry operations near traditional lands require ongoing engagement with Indigenous communities, trappers, landowners, and environmental organizations, each with distinct legal rights and concerns that must be tracked separately. Jambo centralizes every interaction, issue, and commitment across all of these relationships in one place. When FSC, SFI, ESG, or CCIB PAIR certification submissions are due, teams can generate the required reports without digging through emails or shared drives.

5. Healthcare Organizations Handling Community And Stakeholder Engagement Programs

Healthcare organizations engaging with government agencies often handle large volumes of interactions that must be tracked and reported consistently. Jambo stores all of that engagement data in one place, with every interaction linked to the relevant stakeholder profile and accessible across the organization. Issues raised and commitments made during engagements can be monitored through to resolution, preventing things from slipping through the cracks.

Is Jambo Right For You?

If you are looking for a platform to manage ongoing stakeholder engagement with an auditable record of interactions, Jambo might be the best fit. It links communications, issues, and commitments directly to stakeholder profiles, helping teams maintain traceability across engagement activities. Jambo provides customer success and onboarding support through a team with stakeholder engagement experience and IAP2 certification. The team offers technical guidance along with support for engagement processes.

Most customers are onboarded within about six weeks, supported by hands-on setup and training. Data migration support is included for systems such as Excel, SharePoint, Microsoft Dynamics, HubSpot, Salesforce, and other SRMs, using import templates for bulk transfer. The platform is used by organizations such as TransAlta, Dominion Energy, Alberta Health Services, and the Government of the Northwest Territories, and it aligns with security and compliance standards, including ISO 27001, ISO 27017, and GDPR.

Still not sure if Jambo is right for your organization? Contact the team at (661) 384-7070 for more details or guidance.