CounSol

Wonderful, timely attentive customer service puts CouSol above many others

Pros

I really value the LIVE customer support from my account manager, who is an actual human! They've made it easy for me to navigate the platform whenever I get stuck. They're always available, responsive, patient and helpful. The user guide is another great resource.

Cons

I wish the platform offered more features to improve the client and provider experience, like https://www.teleo.space/ or a note designer. I am not too fond of the current treatment notes template and would prefer something similar to NoteDesigner with more options for sentence completion and treatment modalities. It would also be helpful to have mini-tutorials for using the platform more efficiently, as I do not always have time to consult the user guide. For instance, I did like to know how to send an announcement to selected clients rather than everyone. Additionally, it would be great to include hyperlinks in documents sent to clients and to have a schedule send option for emails and pre-scheduled announcements about practice changes or new services. A feature that notifies clients about my social media or new website posts via CounSol would also enhance client engagement, retention and education. Regarding the client view, while I like the color scheme matching my website, it looks outdated and could benefit from more modern, professional visuals to improve the client experience.

Easy to use, great support

Pros

Visually, it is very easy for me to find everything and navigate through my portal. I also like having my rate locked in so it won't change. The customer service is unbeatable (special thanks to a support team member who assist us.)

Cons

I did love to use the platform for phone appointments.

Review of Counsol

Pros

I like the journal option and the note format.

Cons

I find it challenging to create forms because it often says a form is a duplicate when people are creating their charts.

Easy interface for many uses

Pros

My clients really enjoy using the client portal for online scheduling and I love that I can keep all of my client records in one place. The CounSol staff has always been very responsive.

Cons

The video session interface has been glitchy and somewhat slow.

LCPC (Therapist)

Pros

It is very user-friendly and simple to use. I explored several options before choosing CounSol. After comparing, I went with CounSol because it was very user-friendly and the pricing seemed fair.

Cons

I wish there was a mobile app available for download from an app store, especially for use on an iPad.

Great for forms and notes

Pros

CounSol makes it super easy for me to create and upload patient forms.

Cons

The option for conducting group therapy notes might need some improvement.

easy and helpful

Pros

It is easy for me to navigate and I like having an assigned point of contact for any issues with quick response times when I need help.

Cons

I do not have any complaints at the moment. I have felt supported with all of my concerns.

HIPAA compliant and very professional!

Pros

With CounSol now I have a safe and secure space to handle my notes, sessions and communications with clients

Cons

Sometimes online sessions experience glitches and I wish there were more features, like screen sharing or background blending.

Best decision I made when I set up my private practice.

Pros

Onboarding new patients is pretty easy with all the necessary forms and disclosures, including several custom assessments that I rely on. Even my elderly patients have no trouble accessing the portal and completing intake forms. I also like how simple it is to submit insurance claims and track payments. The customer service is amazing as a real person responds quickly to inquiries. Most of my questions get resolved with a quick email but phone support is also very accessible.

Cons

The interface is not as sleek as some competitors but it is very easy to read and navigate.

I recommend CounSol!

Pros

I find it really easy to navigate the system and I like the auto-texting reminders that go out a day before the session.

Cons

I did have to pay extra each month for my text reminders to specify which office the session is at which is not a nice feeling.