Last Updated
Key Takeaways
Generated from the text of customer reviews
CounSol EHR is a cloud-based practice management system designed for solo and small-group behavioral health providers. Therapists and counselors use it to manage scheduling, documentation, billing, and telehealth. Users value its customer support, though some report issues with system performance and usability. The vendor recently enhanced its client portal features to provide stronger security and data protection.
Our Verdict
CounSol EHR is a dependable choice for solo therapists and small mental health clinics managing both clinical and administrative tasks. It suits providers seeking a simple, all-in-one system without external integrations. CounSol pricing supports independent professionals focused on secure, direct client workflows. We recommend it for low-complexity practices that prioritize streamlined operations.
Overall Rating
Based on 542 users reviews
4.7
Rating Distribution
Positive
99%
Neutral
1%
Negative
0%
Starting Price
$69.95
/month
CounSol Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is CounSol EHR?
CounSol EHR is a cloud-based practice management solution tailored for mental health professionals. The software empowers users to streamline day-to-day operations, including clinical workflows, scheduling, billing, and client communications. It securely stores all sensitive information and offers personalized portals for telehealth services and client engagement.
What Is CounSol EHR Best For?
CounSol EHR software is recognized for its custom client site feature. This enables clinicians to build a customized, personal portal for each client to facilitate secure messaging, online appointments, and sharing of clinical resources.
How Much Does CounSol EHR Cost?
The pricing of CounSol EHR is divided into the following options:
- Standard – $69.95/month + $35/month/each additional counselor
- Standard Plus – $79.95/month + $40/month/each additional counselor
- Premium – $84.95/month + $45/month/each additional counselor
- Premium Plus – $89.95/month + $45/month/each additional counselor
It also offers a 14-day free trial. Get in touch with us to get a custom CounSol EHR pricing quote today.
Disclaimer: The pricing is subject to change.
CounSol EHR Integrations
The vendor has not disclosed any information about its third-party integrations.
How Does CounSol EHR Software Work?
Here's how you can make use of the software's features:
- Log in and access the centralized dashboard
- Manage your entire practice, including scheduling, notes, medical billing and more, from the dashboard
- Schedule and manage appointments easily with online booking capabilities
- Customize and create forms, assessments, and questionnaires for clients
- Maintain secure electronic health records for all clients in one online system
- Communicate securely with the messaging feature
- Offer telehealth services like online sessions through video conferencing
- Reduce no-shows with automatic appointment reminders by email, text, and phone
- Accept payments and process insurance claims directly in the software
Who Is CounSol EHR For?
CounSol practice management software is suitable for mental and behavioral health practices of all sizes. It is typically used by the following healthcare specialists:
- Psychiatrists
- Psychologists
- Counselors
- Therapists
- Life coaches
CounSol EHR Use Cases
Based on our analysis of user reviews and CounSol EHR’s current capabilities, we have identified key scenarios where this software is a good fit for solo and small-group behavioral health practices:
Solo Practitioners Managing End-to-End Client Workflows
CounSol EHR is well-suited for independent therapists and counselors who need a single system to manage scheduling, documentation, billing, and secure messaging. It supports streamlined workflows without requiring external integrations or administrative staff. This makes it especially effective for solo providers balancing clinical and operational responsibilities.
Practices Offering Telehealth And Remote Counseling
CounSol supports HIPAA-compliant video sessions and secure client portals, making it a practical choice for providers offering remote therapy. It enables seamless transitions between in-person and virtual care, helping clinicians maintain continuity and engagement with clients across locations.
Clinics Prioritizing Custom Intake And Documentation
For practices that require tailored intake forms and flexible documentation templates, CounSol offers customization options that align with diverse therapeutic approaches. This is particularly useful for providers working across modalities or serving specialized populations with unique assessment needs.
Providers Handling Direct Client Payments
CounSol is a strong fit for therapists who operate outside of insurance networks and rely on direct client billing. It simplifies payment collection, invoicing, and client communication, allowing clinicians to maintain financial oversight without third-party billing services.
Mental Health Professionals Seeking Secure Client Communication
CounSol’s encrypted messaging and client portal support ongoing engagement and confidentiality. This is valuable for therapists who offer between-session support or need to share resources securely, especially in practices emphasizing continuity of care and client empowerment.
Counsol EHR User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Client Communication Tools | System Performance And Usability |
|
|
Many users appreciate secure messaging, reminders, and customizable forms to help clinicians maintain consistent and professional engagement with clients. A user said: “The messaging and reminders make it easy to stay in touch with clients and reduce no-shows.” | Mobile access is possible but not fully optimized. Users prefer desktop for smoother navigation and full functionality. A user said: “Mobile version works but feels clunky—better to use on a computer.” |
Ease Of Use & Workflow | Reporting & Integration |
|
|
Users consistently appreciate CounSol’s unified workflow for scheduling, charting, billing, and telehealth. The platform simplifies daily operations for solo and small practices. A user said: “It has simplified my life to have so many of my private practice business systems in one place.” | Users note that reporting lacks flexibility and depth. While basic functions are available, advanced filtering and analytics are limited. A user said: “Reporting is functional but not flexible—hard to get granular insights.” |
Customer Support | Usability Challenges |
|
|
Users frequently praise the responsiveness and clarity of CounSol’s support team. Personalized assistance and fast turnaround times are consistently highlighted. A user said: “Customer service is outstanding—fast replies and real solutions.” | Initial setup and customization can be time-consuming. Some users report needing support to configure templates and workflows. A user said: “Setup took time, but once configured, it’s smooth sailing.” |
Is CounSol EHR Right For You?
If you need an easy-to-use practice management solution tailored for mental health professionals, CounSol EHR may be the right choice for your private practice. Its comprehensive feature set allows users to efficiently manage all aspects of their practice from one centralized online platform.
With CounSol EHR, you can easily focus your time and energy on client care while the software handles tracking appointments, records, billing, communications, and more. A personal account manager is also available to provide dedicated support, ensuring you get the most out of your software investment.
Still unsure if CounSol EHR software is the right choice for you? Read through CounSol reviews or contact us at (661) 384-7070 for more information.
CounSol Features
Secure Messaging And Communication
CounSol EHR prioritizes secure communication between clinicians and clients through its messaging portal. Clinicians can exchange sensitive information, treatment updates, and instructions while maintaining confidentiality, enhancing the therapeutic relationship.
Telehealth
The telehealth tool provides secure, HIPAA-compliant live online video counseling within the protected client web portal. The platform offers screen sharing and easy accessibility on various devices, enabling effective and convenient remote sessions. With unlimited video session capabilities, both counselors and clients can seamlessly engage in virtual sessions.
Billing And Invoicing
The software offers billing features that assist clinicians in generating invoices, tracking payments, and managing client billing information. This helps streamline financial processes and ensures accurate record-keeping for both clinicians and clients.
Online Appointment Booking
Clients can easily access a personalized online booking page to view provider availability and schedule appointments. This flexibility allows them to choose slots that align with the provider's preferred time frames. Additionally, automated reminders help reduce no-shows, optimizing the overall scheduling process.
Client Progress Notes
This feature provides counselors a simple way to document session details and track client progress over time. It offers customizable templates that align with clinical needs and standards. By maintaining accurate and up-to-date progress notes digitally, counselors can efficiently monitor treatment outcomes and client status, ensuring the highest quality of ongoing care.
Pros And Cons of CounSol
Pros
User-friendly interface
Dedicated customer care professional
Interactive client portal
Suitable for private practices
Includes electronic intake forms
Responsive customer support team
Scalable for practices of all sizes
Cons
Customization complexity can be reduced
Steep learning curve, according to some user reviews
CounSol Reviews
Total 542 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars74%
4
Stars25%
3
Stars1%
2
Stars0%
1
Stars0%
Share your experience
Mental Health Care, 1-10 employees
Less than 6 months
“Makes my job simple”
Pros
Setting up a new private practice was very easy. Also I love the secure client portal and how both new and existing clients can book through it.
Cons
Well I am using it for a time but, still the calendar seems a bit confusing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Offers the best assistance...”
Pros
What I like most is that I'm used to it and also it is easier for me to navigate compared to other EHRs I have tried. I also really like how easy it is to reach out for help and get quick answers when I need them. Plus, I love that I can easily see stats right on the main practice page.
Cons
The interface and appearance of the portal at times feel outdated to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Using it for over a decade and is very happy”
Pros
CounSol is very easy to use. Also I can do my progress notes, have clients fill out forms and sign them online, send encrypted emails and even use secure video for telehealth sessions.
Cons
Sometimes, the telehealth video is not clear though I am not sure if it's the platform's fault. Also, I cannot amend progress notes if needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of CounSol software?
The typical users of CounSol include psychologists, psychiatrists, therapists, counselors, and life coaches.
How much does CounSol software cost?
CounSol software cost starts from $69.95/month and varies depending on your specific requirements. Click Get Pricing for a personalized quote.
Does CounSol software have a mobile app?
No, CounSol does not offer a mobile app.
What level of support does CounSol software offer?
What languages does CounSol EHR support?
What other apps does CounSol EHR integrate with?
The vendor has not disclosed any information about its third-party integrations.
Does CounSol EHR offer an API?
CounSol EHR does not offer an API.