Last Updated
Overview
Beesion offers telecom operators a low-code CRM-CxM suite that unifies customer data and streamlines service delivery. It may not be the broadest platform outside telecom, but its 180+ pre-built processes and ISO-certified security make it a reliable choice for CSPs serious about digital transformation. It just makes sense.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Beesion Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Beesion?
Beesion is a low-code software platform providing Business Support System (BSS) applications specifically for the telecommunications industry. Its flagship CRM-CxM suite empowers communication service providers (CSPs) to modernize operations and enhance customer engagement. By consolidating all subscriber data into a single 360-degree view, businesses can reduce transaction times significantly. Its library of over 180 pre-built processes enables companies to accelerate service delivery and improve customer satisfaction.
Beesion Pricing
Beesion Integrations
Who Is Beesion For?
Beesion is mainly designed for the telecommunication industry.
Is Beesion Right For You?
Beesion is an ideal fit for telecommunication operators seeking to modernize a complex legacy BSS stack and accelerate their digital transformation initiatives. Its standout differentiators are the low-code platform and its strict adherence to TM Forum standards. This strategic approach allows CSPs to innovate faster without replacing their entire infrastructure.
Furthermore, Beesion's ISO 27001 certification underscores its commitment to enterprise-grade information security, providing assurance that sensitive customer data is managed according to rigorous international standards.
Still doubtful if Beesion software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Beesion Features
360-Degree Customer View
This feature consolidates all subscriber data from siloed systems onto one unified screen. It empowers agents to resolve issues faster by providing instant access to billing, usage, service history, and personal information, significantly reducing average customer handling time.
Low-Code Process Automation
The platform utilizes a visual, low-code framework with over 180 pre-built telecom processes. This allows business users to modify workflows, change business rules, and launch new processes with minimal coding, drastically accelerating the time-to-market for new services.
AI-Powered Case Management
Artificial intelligence is employed to analyze and route customer service tickets to the best-equipped agents. The system integrates with knowledge bases to suggest relevant solutions, aiming to increase first-call resolution rates and improve overall service quality and efficiency.
Omnichannel Campaign Management
This tool enables the creation of proactive, ‘always-on’ marketing campaigns that deliver relevant offers to customers based on their specific interaction history and usage patterns. This functionality is designed to increase customer engagement, build loyalty, and actively reduce churn.
Pros And Cons of Beesion
Pros
Easy implementation and quick configuration
Drag-and-drop visual development tools
Highly flexible and easily customizable
Cons
Customer support time may vary at times
Constant updates may reduce feature adaption
Beesion Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 500+ employees
“great microservices API”
Pros
I'm really impressed with the microservices API. The fact that it's built on OAuth2 for authentication shows they're using top-tier security practices right out of the gate
Cons
I think the documentation isn't very easy to understand. It would be more helpful if it included visual aids like UML diagrams or entity-relationship models to simplify understanding how to integrate with the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Beesion offer a mobile app?
No, it does not offer a mobile app.
What other apps does Beesion integrate with?
The vendor hasn't provided details about third-party integrations.
Does Beesion offer an API?
Yes, the platform provides API access.
What languages does Beesion support?
The platform supports the English language only.
What type of pricing plan does Beesion offer?
Beesion price plan can be tailored to meet the unique requirements of different businesses. Get in touch for a personalized Beesion pricing plan based on your business’s specific needs!
What level of support does Beesion offer?
Beesion offers support via phone, email and ticket system.
Who are the typical users of Beesion?
Beesion features are suitable for businesses in the telecommunication industry.