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Blackbaud CRM

Blackbaud CRM

Last Updated

Overview

Blackbaud CRM optimizes constituent management with analytics and intelligent fundraising moves. While the platform may require significant time and expertise for implementation, it provides extensive stewardship tools and multichannel campaign support, allowing businesses to achieve long-term growth.

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Overall Rating

Based on 14 users reviews

3.1

Rating Distribution

Positive

57%

Neutral

14%

Negative

29%

Starting Price
Custom

Blackbaud CRM Specifications

Contact Management

Customer Communication Tracking

Email Integration

Opportunity Management

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What Is Blackbaud CRM?

Blackbaud CRM software centralizes individual, household, corporate, volunteer, membership, and sponsorship data, while delivering segmentation, event, and donation management for non-profit organizations and educational institutions. Its embedded analytics and integration with Microsoft Power Platform enable data-driven insights. The platform also facilitates REST and SOAP APIs, alongside a developer SDK, allowing for extensibility and integration with existing systems which leads to sustained business growth.

Blackbaud CRM Pricing

Blackbaud CRM pricing varies depending on the unique needs of your business. Get a Blackbaud CRM price quotation tailored to your business requirements and budget.

Blackbaud CRM Integrations

Blackbaud CRM integrates with:

  • Microsoft Power Platform
  • Salesforce
  • Microsoft Dynamics
Users can watch a free Blackbaud CRM demo to learn more about its integration functionality.

Who Is Blackbaud CRM For?

Blackbaud CRM is suitable for the following industries:

  • Nonprofit organizations
  • K-12 schools
  • Higher education institutions
  • Healthcare organizations
  • Arts and cultural organizations
  • Foundations
  • Companies

Is Blackbaud CRM Right For You?

Blackbaud CRM software is suitable for organizations conducting large-scale, complex fundraising campaigns such as major gifts, bequests, and volunteer programs. It delivers advanced constituent profiling, moves management, and data hygiene tools that support enterprise workflows. The platform’s extensive analytics, segmentation, and AI-powered intelligence facilitate targeted engagement.

Still not sure if Blackbaud CRM is right for you? Contact our customer helpline on (661) 384-7070 for further guidance.

Blackbaud CRM Features

Blackbaud CRM utilizes embedded analytics and reporting tools powered by Blackbaud’s Intelligence for certified connectors to Microsoft Power Platform, enabling data-driven insights across fundraising programs.

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The software includes extensive fund accounting, automated receipting, end-to-end credit card processing, and comprehensive budget tracking capabilities. It integrates financial data directly into donation and fundraising workflows, optimizing fiscal operations.

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The platform provides extensive moves management, stewardship tools, and constituent profiling to cultivate and sustain major donor relationships. It offers segmentation, engagement tracking, and optimized online giving forms.

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The system’s “Grantmaking” manages the full grant lifecycle including application intake, review processes, budgeting, reimbursements, and impact reporting. It provides dashboards to monitor open applications, deadlines, and financial compliance for multiple grants.

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Pros And Cons of Blackbaud CRM

Pros

  • It offers a comprehensive platform with unified data across constituents and channels

  • The software provides deep moves management and stewardship support for major giving

  • The platform delivers embedded analytics via BI integration to optimize fundraising

  • The system’s Developer-friendly APIs and SDK make it suitable for diverse industries

Cons

  • It may require significant implementation time and expertise

  • The platform is slightly complex to use

Blackbaud CRM Reviews

Total 14 reviews

3.1

All reviews are from verified customers

Rating Distribution

5

Stars

14%

4

Stars

43%

3

Stars

14%

2

Stars

0%

1

Stars

29%

Share your experience

J

Jack

Non-Profit Organization Management, 1-10 employees

More than a year

1.0
February 2025

“stay very very far from them

Pros

Absolutely nothing. One of our board members signed an agreement without getting proper approval from the board. When we tried to reverse it, they immediately involved their legal team against us.

Cons

One of our board members signed us up and then left the board. He was not authorized to enter into this agreement, so we tried to cancel it with help from our attorney. We are a small nonprofit and never even used the platform. Blackbaud sent us multiple threatening letters and even though our lawyer responded, we ended up making a full year of payments. Our repeated requests to cancel were ignored and they are still trying to collect from us today.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

L

Lisa

Non-Profit Organization Management, 1-10 employees

More than a year

1.0
August 2024

“absolutely terrible customer support

Pros

The most useful feature used to be setting up recurring entries until they removed it when they switched to web-only access. Now with more than 200 recurring entries to handle every month, it takes up way too much of my time and energy.

Cons

Their customer support is absolutely terrible. It feels like they hire people with no experience. In three years I think I only spoke to one person who actually understood accounting. And don't even get me started on the pricing as they hit us with a 25% increase after the initial contract. They said it would convert to an annual fee but now they are claiming it is a three-year agreement. No one at my organization signed a three-year contract, especially since their software is not even the best fit for small organizations.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

M

Mike

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0
April 2024

“easy to use with everything you need

Pros

I really love how easy it is to use and navigate. The built-in payment processor is also pretty convenient and I love that you can fully customize donation forms and create multiple versions. The reporting tools are really helpful and there are tons of useful plugins available too. Overall it really has everything you need.

Cons

Nothing too major to share as it works well with other software like Constant Contact.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

View All 14 Reviews

Frequently Asked Questions

Blackbaud CRM integrates with Microsoft Power Platform, Salesforce, and Microsoft Dynamics.

Yes, Blackbaud does offer an API.

The typical users of Blackbaud CRM include Nonprofit Organizations, K-12 Schools, Higher Education Institutions, Healthcare Organizations, Arts and Cultural Organizations, Foundations, and Companies.

Yes, Blackbaud CRM does offer a mobile app.

Blackbaud CRM supports English language only.

Blackbaud CRM cost is not available on its official website. Potential clients can examine Blackbaud CRM pricing to obtain the perfect edition.

Blackbaud CRM offers support through Blogs, Events & Webinars, Resource Center, Trainings, and Contact.