Last Updated
Overview
Blackbaud CRM optimizes constituent management with analytics and intelligent fundraising moves. While the platform may require significant time and expertise for implementation, it provides extensive stewardship tools and multichannel campaign support, allowing businesses to achieve long-term growth.
Overall Rating
Based on 14 users reviews
3.1
Rating Distribution
Positive
57%
Neutral
14%
Negative
29%
Starting Price
Custom
Blackbaud CRM Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Opportunity Management
What Is Blackbaud CRM?
Blackbaud CRM software centralizes individual, household, corporate, volunteer, membership, and sponsorship data, while delivering segmentation, event, and donation management for non-profit organizations and educational institutions. Its embedded analytics and integration with Microsoft Power Platform enable data-driven insights. The platform also facilitates REST and SOAP APIs, alongside a developer SDK, allowing for extensibility and integration with existing systems which leads to sustained business growth.
Blackbaud CRM Pricing
Blackbaud CRM Integrations
Blackbaud CRM integrates with:
- Microsoft Power Platform
- Salesforce
- Microsoft Dynamics
Who Is Blackbaud CRM For?
Blackbaud CRM is suitable for the following industries:
- Nonprofit organizations
- K-12 schools
- Higher education institutions
- Healthcare organizations
- Arts and cultural organizations
- Foundations
- Companies
Is Blackbaud CRM Right For You?
Blackbaud CRM software is suitable for organizations conducting large-scale, complex fundraising campaigns such as major gifts, bequests, and volunteer programs. It delivers advanced constituent profiling, moves management, and data hygiene tools that support enterprise workflows. The platform’s extensive analytics, segmentation, and AI-powered intelligence facilitate targeted engagement.
Still not sure if Blackbaud CRM is right for you? Contact our customer helpline on (661) 384-7070 for further guidance.
Blackbaud CRM Features
Analytics
Blackbaud CRM utilizes embedded analytics and reporting tools powered by Blackbaud’s Intelligence for certified connectors to Microsoft Power Platform, enabling data-driven insights across fundraising programs.
Financial Management
The software includes extensive fund accounting, automated receipting, end-to-end credit card processing, and comprehensive budget tracking capabilities. It integrates financial data directly into donation and fundraising workflows, optimizing fiscal operations.
Fundraising And Relationship Management
The platform provides extensive moves management, stewardship tools, and constituent profiling to cultivate and sustain major donor relationships. It offers segmentation, engagement tracking, and optimized online giving forms.
Grant And Award Management
The system’s “Grantmaking” manages the full grant lifecycle including application intake, review processes, budgeting, reimbursements, and impact reporting. It provides dashboards to monitor open applications, deadlines, and financial compliance for multiple grants.
Pros And Cons of Blackbaud CRM
Pros
It offers a comprehensive platform with unified data across constituents and channels
The software provides deep moves management and stewardship support for major giving
The platform delivers embedded analytics via BI integration to optimize fundraising
The system’s Developer-friendly APIs and SDK make it suitable for diverse industries
Cons
It may require significant implementation time and expertise
The platform is slightly complex to use
Blackbaud CRM Reviews
Total 14 reviews
3.1
All reviews are from verified customers
Rating Distribution
5
Stars14%
4
Stars43%
3
Stars14%
2
Stars0%
1
Stars29%
Share your experience
Non-Profit Organization Management, 1-10 employees
More than a year
“stay very very far from them”
Pros
Absolutely nothing. One of our board members signed an agreement without getting proper approval from the board. When we tried to reverse it, they immediately involved their legal team against us.
Cons
One of our board members signed us up and then left the board. He was not authorized to enter into this agreement, so we tried to cancel it with help from our attorney. We are a small nonprofit and never even used the platform. Blackbaud sent us multiple threatening letters and even though our lawyer responded, we ended up making a full year of payments. Our repeated requests to cancel were ignored and they are still trying to collect from us today.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Non-Profit Organization Management, 1-10 employees
More than a year
“absolutely terrible customer support”
Pros
The most useful feature used to be setting up recurring entries until they removed it when they switched to web-only access. Now with more than 200 recurring entries to handle every month, it takes up way too much of my time and energy.
Cons
Their customer support is absolutely terrible. It feels like they hire people with no experience. In three years I think I only spoke to one person who actually understood accounting. And don't even get me started on the pricing as they hit us with a 25% increase after the initial contract. They said it would convert to an annual fee but now they are claiming it is a three-year agreement. No one at my organization signed a three-year contract, especially since their software is not even the best fit for small organizations.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Non-Profit Organization Management, 11-50 employees
Less than a year
“easy to use with everything you need”
Pros
I really love how easy it is to use and navigate. The built-in payment processor is also pretty convenient and I love that you can fully customize donation forms and create multiple versions. The reporting tools are really helpful and there are tons of useful plugins available too. Overall it really has everything you need.
Cons
Nothing too major to share as it works well with other software like Constant Contact.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
What other apps does Blackbaud CRM integrates with?
Blackbaud CRM integrates with Microsoft Power Platform, Salesforce, and Microsoft Dynamics.
Does Blackbaud CRM offer an API?
Yes, Blackbaud does offer an API.
Who are the typical users of Blackbaud CRM?
The typical users of Blackbaud CRM include Nonprofit Organizations, K-12 Schools, Higher Education Institutions, Healthcare Organizations, Arts and Cultural Organizations, Foundations, and Companies.
Does Blackbaud CRM has a mobile app?
Yes, Blackbaud CRM does offer a mobile app.
What language does Blackbaud CRM support?
Blackbaud CRM supports English language only.
What types of pricing plans does Blackbaud CRM offer?
Blackbaud CRM cost is not available on its official website. Potential clients can examine Blackbaud CRM pricing to obtain the perfect edition.
What level of support does Blackbaud CRM offer?
Blackbaud CRM offers support through Blogs, Events & Webinars, Resource Center, Trainings, and Contact.