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Overview
BluWave CRM is a robust platform for South African SMEs, offering sales automation, BI, and incident tracking with a 360-degree customer view. While new accounts require a mandatory setup and training, the system’s intuitive interface and comprehensive features empower teams to efficiently manage customer relationships and drive business growth.
Overall Rating
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4.5
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100%
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Starting Price
Custom
BluWave CRM Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is BluWave CRM?
BluWave CRM is an award-winning, comprehensive customer relationship management (CRM) solution designed to streamline the entire sales process, from initial lead to final sales and customer retention. It features a superfast SQL database engine based in South Africa, ensuring rapid performance. The platform integrates core sales force automation with a full incident tracking system (BluWave Service) and Business Intelligence (BI) for enhanced data-driven decision-making.
BluWave CRM Pricing
BluWave CRM pricing consists of following main two tiers:
CRM Pricing:
- BluWave Monthly License: R580
- BluWave 6 Month License: R480/month/user
- BluWave Yearly License: R$80/month/user
CRM Implementation prices:
- Standard (1–3 users): R9,130
- Bronze (max 4 users): R19,700
- Silver (max 7 users): R24,500
- Gold (max 14 users): R43,750
- Enterprise (over 14 users): Custom pricing
BluWave Service and Mobile Job Card pricing:
BluWave Service Monthly License (per user)
- Service Admin: R580/month/user
- Mobile Technician: R350/month/user
BluWave Service 6-Month License (prepaid)
- Service Admin: R480/month/user (R2,900/6 months)
- Mobile Technician: R290/month/user (R1,750/6 months)
BluWave Service Yearly License (prepaid, pay 10 months for 12 months)
- Service Admin: R480/month/user (R5,800/year)
- Mobile Technician: R290/month/user (R3,500/year)
BluWave Service and Mobile Job Cards Implementation Packages
- Standard (1 Service Admin, 3 Technicians): From R9,130
- Bronze (2 Service Admins, 6 Technicians): From R13,700
- Silver (3–6 Service Admins, 7–15 Technicians): From R25,500
- Enterprise: Custom pricing
BluWave CRM also offers a free CRM and Service trial.
Disclaimer: The pricing is subject to change.
BluWave CRM Integrations
BluWave CRM integrates with most accounting and ERP systems, including:
- Pastel
- Sage
- AccPac
- Xero accounting solution
- Syspro
Who Is BluWave CRM For?
BluWave CRM caters to a variety of sectors, including:
- Capital equipment
- Field Service
- Industrial equipment
- Manufacturing
- Professional services
Is BluWave CRM Right For You?
BluWave CRM is an enterprise-ready solution built with local expertise for the South African market, offering pricing in Rands and local support. Its security focuses on a superfast SQL database and custom role and access management. By leveraging AI for lead capture and offering automated integration with major accounting platforms like Sage Business Cloud Accounting, BluWave drives efficiency, enhances team productivity by 37%, and improves sales close rates.
Still not sure about BluWave CRM? Contact our support team at (661) 384-7070 for further guidance.
BluWave CRM Features
BluWave CRM features a clear, visual snapshot of sales performance in real time including month-to-date targets versus actuals, current pipeline value, and sales rankings. It is essential for management to track progress and motivate sales teams through transparent, comparative metrics and immediate data insights.
This module allows users to efficiently manage all scheduled appointments, tasks, and follow-up activities. It ensures seamless synchronization with Outlook and Gmail calendars, automatically sending meeting requests to customers, and eliminating missed appointments, thereby ensuring the sales team's schedule is fully optimized.
This capability centralizes all prospect and customer data, ensuring every sales representative has access to up-to-date customer information, including a detailed history of activities and key contact people. It eliminates data silos across the organization, which enhances team collaboration and strengthens customer relationships.
The tool automatically files all incoming and outgoing email correspondence, telephone call notes, and meeting summaries into the customer's history within the CRM. This automated logging creates a complete, 360-degree view of every customer interaction, enabling highly informed follow-ups and superior customer retention strategies.
A proprietary function enabling management to configure the system to proactively deliver regular, targeted statistics on sales team progress via email. Reports are generated for metrics like new inquiries, quotes issued versus targets, and sales forecast values, allowing management to track progress without manually requesting data.
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