Last Updated
Overview
Dineplan is a restaurant reservation and guest management platform for South African hospitality venues. Users value its verified review system and stable core booking tools. While some report unresolved issues when adding GA4 or Google Tag Manager code, its ease of use and built-in guest tracking support efficient front-of-house operations.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Dineplan Specifications
- Contact Management
- Customer Communication Tracking
- Customer Segmentation
- Mobile CRM
What Is Dineplan?
Dineplan is a cloud-based reservation and guest management platform built for hospitality businesses such as restaurants, wineries, and casual venues. It automates 24/7 booking processes, reducing manual scheduling tasks for front-of-house teams. Features like guest tagging support personalized service, while the verified review system helps restaurants gather trustworthy feedback from actual diners, improving service quality and reputation management.
Dineplan Pricing
The software offers four pricing plans and a free option to support restaurants of all types and sizes. All paid plans include a 60-day free trial. The following is the breakdown of its pricing:
- Free: $0/month
- Lite: $29/month
- Essential: $49/month
- Premium: $79/month
Disclaimer: The pricing is subject to change.
Dineplan Integrations
Who Is Dineplan For?
It is ideal for a wide range of industries and sectors within the South African hospitality market, including:
- Fine dining restaurants
- Wineries and tasting Rooms
- Casual eateries
- Restaurant groups
- Picnic venues
- Hotels and bars
- Cafes and bistros
Is Dineplan Right For You?
Dineplan is well-suited for South African hospitality businesses that need a reservation platform tailored to local service models. Its verified review system helps venues maintain credibility with genuine diner feedback, while guest tagging supports personalized service. The platform also earned recognition as the 'Most Innovative Tech Solution' in 2019.
Still doubtful if Dineplan is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dineplan Features
Reservation And Payments Management
Centralize online, phone, and walk-in bookings in one cloud-based dashboard. Manage real-time availability, take secure deposits to reduce no-shows, and customize seating, shifts, and pacing. Automated reminders and guest communications minimize manual admin, while mobile access and reporting tools keep staff informed from anywhere.
Guest And Review Management
Build a detailed guest database with automated tagging for preferences, dietary needs, and VIP recognition. Post-dining reviews are verified against real reservations, eliminating fake feedback. Guest profiles and booking history support personalized service, while review insights help identify strengths and improve consistency across shifts and seating areas.
Event Ticketing And Voucherplan
Sell and manage tickets for events of any size with QR-based entrance validation—no hardware required. The Voucherplan tool enables prepaid voucher sales online, helping venues tap into the gifting market and secure upfront revenue. Refunds, reminders, and reporting are handled directly through the platform.
Takeaway And Contactless Ordering
Offer takeaway for pickup or delivery, manage digital menus, and accept orders online or in advance. Guests can scan QR codes to view menus, place orders, and pay from their devices—reducing wait times and contact. The system supports driver integration, real-time notifications, and improves ordering efficiency.
Advanced Reporting And Analytics
Dineplan features advanced reporting tools that track reservations by source, monitor guest database growth, and analyze payments through weekly or event-based reports. Visual insights into guest satisfaction help restaurants identify service gaps, improve marketing strategies, and make informed, data-driven operational decisions.
Pros And Cons of Dineplan
Pros
Streamlines reservations and guest preferences
Simple and effective for busy restaurants
Stable system with minimal downtime
Cons
No GA4 or GTM tracking support
Occasional issues editing bookings in the app
Dineplan Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, 101-500 employees
More than a year
“Brilliant software”
Pros
I found it extremely simple to use. It is also very efficient as far as performance is concerned.
Cons
It is a bit too costly for my liking.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Dineplan support?
Dineplan is primarily available in English language.
Does Dineplan have a mobile app?
Yes, it offers a mobile app for both Android and iOS devices.
What types of pricing plans does Dineplan offer?
The Dineplan price structure includes a free plan along with three paid options: Lite at $29/month, Essential at $49/month, and Premium at $79/month. All paid plans come with a 60-day free trial. Get in touch for a personalized Dineplan cost for your business. Disclaimer: The pricing is subject to change.
Who are the typical users of Dineplan?
It is used by hospitality businesses in South Africa, including restaurants, wineries, cafes, hotels, and venue groups.
Does Dineplan offer an API?
No, Dineplan does not offer API access.
What other apps does Dineplan integrate with?
Dineplan integrates with various third-party apps, including Reserve with Google, Facebook, Instagram, Commerce7, Orderlord, and Shipday.
What level of support does Dineplan offer?
They provide support via phone, email, and online resources.