Eguide

What Is Eguide?

Eguide is tour booking and management software for organizations that run guided tours and ticketed experiences. It helps tour providers manage bookings from the initial reservation through the scheduled tour while keeping customer and guide details tied to each booking. The software supports private group reservations as well as timed ticket sales. It also covers scheduling, payments, and invoicing, giving tour providers a central place to manage their daily bookings and activities.

What Is Eguide Best For?

Eguide is known for its guide matching and scheduling feature. It helps tour operators match guides to bookings based on tour requirements and availability. The platform allows staff members to review suitable guides before sending a request, and guides can accept assignments directly. This can result in guided coordination tied to each tour in a single scheduling tool.

How Much Does Eguide Cost?

Eguide pricing starts at €2.50/booking for Private Bookings (approximately $2.93/booking). It offers per-transaction pricing rather than a flat monthly subscription. Other plans include:

• Tickets: €0.25/ticket
• Unlimited & Included: Custom pricing
• Custom Website:
  • Standard Eguide Website: €8,000
  • Fully Customized Website: Custom pricing

The final price may depend on the many additional costs, some of which include:

• Payment Processing: ~1.8%–3.25% + €0.25/transaction (about $2.11–$3.81 + $0.29/€100). Mollie’s card fees depend on the card type and region
• Custom Website: €8,000+ one-time, (about $9,370+). Eguide quotes custom website projects separately from its standard booking fees
• Custom Integration/Development: ~€500–€5,000+ one-time, (about $590–$5,860+)

Disclaimer: The pricing is subject to change.

Eguide Integrations

The vendor has not disclosed any information regarding its integrations with third-party platforms.

How Does Eguide Work?

Here’s how users can access Eguide and manage their tour operations:

• Log in to Eguide using your account credentials
• Create private tours or ticketed activities with pricing, availability, capacity, and booking details
• Accept customer bookings and review incoming requests or proposals
• Manage booking statuses and scheduled tours through the calendar
• Match guides to bookings based on expertise, language, location, and availability
• Send guide requests and let guides accept or decline assignments through the Guide Portal
• Update customer, booking, payment, and invoice information as reservations progress
• Review booking, operational, and financial information in the system

Who Is Eguide For?

Eguide is built for the following users and sectors:

• Tour operators
• Museums and heritage
• Boat tours
• Bike tours
• Cities and tourism

Eguide Use Cases

Based on our review of Eguide’s current functionality and its published customer reviews, we have identified situations where the software may suit tourism organizations:

City Guide Associations Organizing Multilingual Guide Rosters

Guide associations look after reservations covering different languages, tours, dates, and group sizes. Coordinators must then find an appropriate guide for each booking while taking factors such as availability and tour knowledge into account. Eguide keeps these booking details together, allowing staff to assess the relevant information when deciding on guide assignments.

Tour Operators Offering Private Tours And Scheduled Tickets

Eguide manages the private group tours and public ticketed experiences that usually involve different reservation processes. A private tour may be arranged around a particular group and guide, whereas a ticketed activity generally depends on set time slots and remaining capacity. The software accommodates both approaches, so that operators can sell private reservations alongside individual tickets.

Tour Operators Handling Reservations Through Hotels And Travel Agencies

Tour providers may receive reservations through partners rather than directly from customers. Hotels, travel agencies, and other tourism businesses can act as booking sources and keep partner reservations separate from direct customer sales. Eguide provides reseller and partner booking functions for operators that receive bookings through these channels.

Boat And Bike Tour Operators Offering Guided And Unguided Experiences

Some tourism businesses run activities that need a guide, while other experiences allow customers to participate independently. Each type requires a different booking setup and approach to managing the activity. Eguide supports activities both with and without guides, which can suit operators that offer a combination of guided and unguided experiences.

Is Eguide Right For You?

Eguide is likely to suit tour operators and activity providers expecting booking volumes, guide networks, or product ranges to expand over time. Online self-service booking is becoming more common in tourism, and Eguide supports that model by allowing customers to book tours and tickets online. Booking information, such as availability and pricing, remains within the same system.

The system's scalability is mainly tied to its operating model rather than to a large selection of add-on modules. Users can add unlimited tours and locations, while bookings can include several groups. Guide availability and scheduling are also handled within Eguide. For businesses with a custom website, the API can provide tour prices and availability data. It does not, however, function as a complete headless checkout, which may matter to organizations that want to control the entire external booking process.

Eguide's work with Ghent Guides may be relevant when assessing its suitability for larger guide networks, although that project predates the current Eguide product. Security requirements also warrant some checking. ISO 27001, SOC 2, and similar certifications are not publicly listed, so organizations that require specific security standards should confirm the current certification status with Eguide before making a decision.

Not sure if Eguide is the right fit for you? Get in touch at (661) 384-7070, and we will help you make an informed decision.