Last Updated
Overview
Mekari Qontak provides comprehensive omnichannel CRM solutions, empowering businesses to unify communication and accelerate sales and customer service. While some reports lack depth, its robust features like real-time reporting and seamless WhatsApp Business API integration significantly enhance team efficiency and customer trust.
Overall Rating
Based on 5 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Mekari Qontak Specifications
- AI-Integrated CRM Solution
- Contact Management Software
- Customer Engagement Platform
- Customer Service Software
What Is Mekari Qontak?
Mekari Qontak is a powerful cloud-based omnichannel CRM and customer service software built to increase sales and improve customer engagement. It features flexible sales pipeline management and automated follow-ups, helping businesses of all sizes streamline their sales processes. Mekari Qontak also tackles common issues like scattered communication and slow customer service. By unifying all customer interaction channels in one place, it helps businesses avoid missed opportunities and deliver faster, more consistent support.
Mekari Qontak Pricing
Mekari Qontak offers the following pricing plans:
- Broadcast: Rp 750.000 per month
- Service Suite: Rp 400.000 per User / Month
- Sales Suite: Rp 400.000 per User / Month
- Qontak 360: Custom pricing
Disclaimer: The pricing is subject to change.
Mekari Qontak Integrations
Mekari Qontak integrates seamlessly with platforms like WhatsApp Business API and Instagram Software, enabling unified communication across channels.
Who Is Mekari Qontak For?
Mekari Qontak is ideal for a wide range of industries and sectors, including:
- Finance and Banking
- Marketing Agencies
- Manufacturing
- E-commerce
- Retail
Is Mekari Qontak Right For You?
Mekari Qontak stands out as a comprehensive omnichannel CRM solution, ideal for businesses seeking to centralize customer interactions and significantly enhance sales and service efficiency. Mekari Qontak features, its robust customization and scalability cater to organizations of all sizes, from startups to large enterprises.
Still doubtful if Mekari Qontak is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Mekari Qontak Features
CRM Application
Mekari Qontak's CRM application centralizes customer data and interaction history, providing a comprehensive 360-degree view of every customer touchpoint. This cloud-based solution significantly enhances sales performance and streamlines customer service operations. It offers robust management tools, ensuring all customer details are accessible and organized for improved business growth and efficiency.
Omnichannel
The Omnichannel feature unifies all communication channels, including WhatsApp, Instagram, and email, into a single, intuitive dashboard. This allows agents to access complete customer conversation histories, ensuring consistent context and enabling faster, more efficient response times across all platforms.
Sales CRM
The Sales CRM module streamlines the entire sales cycle with visual pipeline management for easy deal monitoring and automated follow-ups. It centralizes customer data and interaction history, enabling efficient lead management and accelerating deal closures from initial prospecting through to final closing.
Call Center Software
The Call Center Software provides robust call-handling features and comprehensive contact management. It seamlessly integrates voice calls within the unified CRM platform, enabling efficient management of customer interactions. This streamlines communication workflows and significantly enhances agent productivity for improved service delivery.
Customer Service Software
ekari Qontak’s customer service software helps businesses respond faster, manage support across WhatsApp, Instagram, and more, and automate replies 24/7 with chatbots. It boosts team productivity, reduces costs, and improves customer satisfaction by keeping all messages and tickets in one place for better service and stronger relationships.
Pros And Cons of Mekari Qontak
Pros
Works well on mobile devices
Helps track sales and support teams
Offers useful reports and dashboards
Cons
Syncing doesn't always work well
Task manager feels disorganized
Mekari Qontak Reviews
Total 5 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Research, N/A employees
“bulk WhatsApp messaging for efficient communication”
Pros
Ability to send WhatsApp messages in bulk is what I appreciate most about this platform. It makes communication with a large number of users efficient, reliable and easy which has been a huge help for my project needs.
Cons
Although sending messages in bulk is awesome, the limitation on how many users can be included in one scheduled WhatsApp blast is inconvenient, since it forces me to split campaigns into multiple batches and adds extra effort.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, N/A employees
“Impressive analytics and real time insights”
Pros
I'm really impressed with the analytics and reporting features this tool provides. Getting real time insights into customer behavior, sales results and service performance has helped me make smarter, data driven decisions.
Cons
For me, the analytics and reporting are really helpful, though I do wish there were more customizable options to fit our tracking needs. Still, the real time insights make a big difference.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, N/A employees
“Omnichannel integration simplifies customer interactions”
Pros
Omnichannel integration is incredibly valuable for me. Managing WhatsApp, Instagram, Facebook, email and more from a single dashboard has simplified customer interactions and improved response times.
Cons
Overall, this platform works really well for me but having more dashboard customization would make it even more user friendly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does Mekari Qontak offer an API?
Yes, Mekari Qontak offers a secure Open API (OAuth2/JSON) for integrating CRM, messaging (WhatsApp, Instagram), and workflows.
Does Mekari Qontak have a mobile app?
Yes, Mekari Qontak has a mobile app that enables field representatives to access and update lead information in real time.
What language does Mekari Qontak support?
Yes, Mekari Qontak has a mobile app that enables field representatives to access and update lead information in real time.
What language does Mekari Qontak support?
Software Qontak is primarily available in English and Indonesian.
What types of pricing plans does Mekari Qontak offer?
Mekari Qontak price options are designed to suit different business needs. The Broadcast plan starts at Rp 750,000 per month, while both the Service Suite and Sales Suite are available at Rp 400,000 per user per month. For more advanced needs, the Qontak 360 plan offers custom pricing tailored to your budget and requirements. You can get your custom Mekari Qontak cost quote based on your business needs.
What other apps does Mekari Qontak integrate with?
Mekari Qontak connects effortlessly with platforms like WhatsApp Business API and Instagram, helping businesses streamline communication across multiple channels. To see how these integrations work in action, watch the Mekari Qontak demo and explore its full capabilities.
Who are the typical users of Mekari Qontak?
Mekari Qontak is well-suited for various industries, including finance and banking, marketing agencies, manufacturing, retail and e-commerce, offering tools that adapt to the unique needs of each sector.
What level of support does Mekari Qontak offer?
Support includes free implementation training, chat support, and ongoing assistance. Dedicated onboarding and product support are available at no extra cost.