Last Updated
Overview
Rooftop software enhances team productivity by transforming shared inboxes into organized, collaborative workspaces with its effective tools. While an initial onboarding period can be required for beginners, its ability to assign ownership and simplify communication makes it a worthwhile investment for customer-facing teams.
Overall Rating
Based on 2 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Rooftop Specifications
- Task Assignment and Tracking
- Customizable HR Workflows
- Alerts/Notifications
- Employee Self-Service Portal
What Is Rooftop?
Rooftop is a shared inbox management tool designed for teams to organize high-volume email accounts like support@ or info@. The platform helps businesses solve communication challenges by centralizing messages and enabling real-time collaboration with features like internal comments and conversation assignments.
Rooftop’s features help teams deliver consistent, personalized service and regain control over their workload by creating clear ownership and providing a full history of customer interactions which makes it a dependable choice for businesses.
Rooftop Pricing
Disclaimer: The pricing is subject to change.
Rooftop Integrations
The official website does not provide a list of specific third-party integrations.
Who Is Rooftop For?
The platform is ideal for a wide range of industries and sectors, including:
- Property Management
- Financial Services
- Logistics
- Agencies
Is Rooftop Right For You?
Rooftop is a reliable fit for businesses that need to bring structure and accountability to their team communication. The standout quality of the software is its focus on secure, human-centric interactions over impersonal ticketing systems, which is ideal for teams in finance or property management. The Rooftop platform reflects a strong, people-first culture, which makes it a compelling choice for improving team efficiency.
Still unsure about Rooftop? Connect with our sales team at (661) 384-7070 for further guidance.
Rooftop Features
Shared Inbox
This feature centralizes team emails from accounts like info@ into one platform. It helps organize all inbound messages, assign clear ownership to every conversation, and allows teams to use categories and scheduling to keep their workspace tidy and focused.
Collaboration
Rooftop eliminates messy email forwards and CCs with internal collaboration tools. Team members can add private notes and tag colleagues directly within a conversation, ensuring the customer only sees the final response while the team retains full contextual history.
Automation
The software simplifies repetitive tasks without requiring technical expertise. Users can create custom rules to automatically route incoming messages to the right person or department based on keywords or customer data, which accelerates response times and improves overall workflow efficiency.
Reporting
This feature lets users gain valuable insights from your inbox with built-in analytics. This tool tracks key metrics like email volume, average response times, and workload distribution to help managers assess team performance, identify bottlenecks, and optimize operational processes effectively.
Customer History
Rooftop delivers personalized service by giving the entire team a complete view of every customer's interaction history. Each conversation links to previous communications and documents, empowering any team member to respond with full context and making customers feel uniquely understood.
Pros And Cons of Rooftop
Pros
Improves team collaboration and accountability
Intuitive and user-friendly interface
Cloud-based platform for project management
Detailed analysis on task closure delay
Cons
Slow loading times and search functionality during peak usage
Email template editing needs improvements
Requires an internet connection
Rooftop Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, 500+ employees
“Excellent Email Collaboration Tool”
Pros
It makes everything so much easier having all our communication tools in one place, both for staying in touch with the team and reaching out to customers and above that it simplifies collaboration and saves me from constantly switching between platforms.
Cons
I've found that the integration with third party apps could be much smoother and more simple. Right now, it feels a bit clunky and sometimes requires extra steps to get things working properly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Not Specified, 101-500 employees
“Continuously Improving”
Pros
I've had a really positive experience with this platform and I'm excited to see where it goes next. File tracking has gotten so much better which has definitely increased my productivity compared to how things used to be.
Cons
The loading times can be pretty slow and the search function takes forever sometimes. The mobile version feels pretty limited compared to the desktop, there's definitely room for improvement there. Honestly, I don't really dislike anything major but these areas could use some work.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Frequently Asked Questions
What other apps does Rooftop integrate with?
The official website does not provide specific information about integrations for Rooftop.
What language does Rooftop support?
Rooftop primarily supports English and French.
Does Rooftop offer an API?
Information regarding the vendor’s API is not available.
How much does Rooftop cost?
Rooftop price structure includes a business pack at €39/month.
Who are the typical users of Rooftop?
The typical users are teams in industries such as logistics, property management, financial services, and agencies.
What level of support does Rooftop offer?
Rooftop provides support through phone and a contact form.
Does Rooftop have a mobile app?
Yes, Rooftop offers a mobile app.