Score CRM
Last Updated
Overview
Score CRM provides a fully hosted customer relationship management platform to support sports and entertainment organizations by aligning sales and ticketing systems. While customer support can use some improvements, its extensive, purpose-built features for managing renewals, fan loyalty, and sponsorships offer significant value.
Score CRM Specifications
- Contact Management
- Contract Management
- Opportunity Management
- Sales Forecasting
Score CRM Features
Contract Management
This feature allows management of sponsorship and suite agreements from a single location. It supports tracking multiple contracts, line items, and payment schedules within each account. The inclusion of electronic signature tools helps make the agreement process more efficient.
Up-Sell Analysis
The system uses fan data to identify new sales opportunities. It evaluates factors such as ticket type, number of games attended, and total spending to assist with focused outreach and campaign planning.
Inventory Management
All available sponsorship assets are maintained in a centralized catalog. Each item includes images and descriptions, which helps the sales team present accurate information when working with potential clients.
Ticket Usage And Fan Loyalty
Attendance data for season ticket holders is recorded to provide insight into engagement levels. The system can identify accounts that are not using their tickets regularly, which may help inform retention strategies.
Renewal Tracking
This feature assists in managing upcoming renewals by providing visibility into important dates, assigning tasks to team members, and recording progress. It is intended to support consistent handling of repeat business.
Pros And Cons of Score CRM
Pros
Specialized for the sports and entertainment industry
Deep integration with ticketing systems unifies data
Allows auto-generation of contracts with e-signature
Provides flexible reporting and call list customization
Cons
Communication between support and product teams could be improved
Some adjustments may take time to be implemented
Initial data imports might include non-essential records
Score CRM Reviews
Total 1 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars0%
3
Stars100%
2
Stars0%
1
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Share your experience
Sports, employees
More than a year
“CRM designed for sports teams”
Pros
Its really easy to use and the good thing is its designed specifically for sports teams. Its also very affordable. Setting it up and getting everything going was so simple.
Cons
Customer support is a bit of a letdown. Whenever I need them to make changes they take a lot of time and Im constantly chasing them. There also seems to be a gap between the technical support team and the actual product as they dont seem to understand how customers are actually using the platform so they have no idea how to respond to questions and are clueless.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
6
Functionality
6
Frequently Asked Questions
Does Score CRM offer an API?
The vendor documentation does not mention the availability of an API.
What language does Score CRM support?
The platform currently supports English.
What types of pricing plans does Score CRM offer?
Score CRM pricing plans have not been listed publicly on the website. Users can reach out for a customized quote based on their business needs.
What other apps does Score CRM integrate with?
The official website does not provide specific information about integrations for Score CRM.
Who are the typical users of Score CRM?
The typical users of Score CRM include professional sports teams, college athletics departments, arenas and stadiums, concert venues, and theaters or performing arts centers.
What level of support does Score CRM offer?
The platform provides support through email and phone.