Overview
Service Management Enterprise software supports field service operations with tools for dispatching, work orders, and inventory tracking. Its interface feels outdated and may take time to adjust to. Still, it offers strong functionality for managing technicians, jobs, and customer information in one platform.
Overall Rating
Based on 2 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Service Management Enterprise Specifications
Contact Management
Customer Communication Tracking
Customer Service/Support
Mobile CRM
What Is Service Management Enterprise?
Service Management Enterprise by High 5 Software is a cloud-based solution designed for field service businesses, particularly in industries like HVAC and equipment repair. It helps service companies manage operations across dispatch, job tracking, invoicing, and customer communication.
The platform aims to reduce paperwork, improve coordination between office staff and technicians, and centralize essential business processes. The software supports both service and installation workflows, making it suitable for companies handling a mix of maintenance and project-based work.
Service Management Enterprise Pricing
Disclaimer: The pricing is subject to change.
Service Management Enterprise Integrations
Service Management Enterprise software integrates with various applications, including:
- Quickbooks
- OpenEdge
Who Is Service Management Enterprise For?
The platform supports organizations of all sizes and is suitable for a broad spectrum of industries, such as:
- Security and alarms
- Telecommunications
- Medical and laboratory
- Fire and safety
- Lighting
- Audio and video
- Equipment repair
Is Service Management Enterprise Right For You?
Service Management Enterprise CRM software is a good option for businesses because it improves team coordination, streamlines job tracking, and reduces administrative workload. It helps deliver faster service, enhances customer communication, and supports better decision-making through organized data. With cloud access and industry-specific capabilities, it’s well-suited for growing service companies looking to centralize operations and increase efficiency.
Still not sure if Service Management Enterprise is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Service Management Enterprise Features
This feature lets users track every customer interaction, including notes, service history, and follow-ups. Consolidating records ensures staff have full context—leading to better communication, fewer mistakes, and faster response times.It also helps maintain accountability across teams and service visits.
Service Management Enterprise features ‘Automated Reminders’ that enables users to set follow-ups, reminders, and email notifications. This feature reduces missed tasks, improves customer follow-through, and ensures critical actions happen on time—enhancing overall workflow reliability. Users can customize reminder types and timing to match business needs.
Service Management Enterprise fully synchronizes customer data with QuickBooks, maintaining consistency in billing, invoices, and financial records. It eliminates manual entry, reduces errors, and keeps accounting and service teams aligned effortlessly.Updates in either system are reflected automatically, saving time.
Users can manage and track customer maintenance agreements directly within the CRM. This feature automates recurring billing and renewals, supports contract visibility, and strengthens long-term service commitments. It ensures services are delivered on time and revenue is predictable.
This feature lets users store detailed site data—like service locations, billing addresses, and contacts. Centralizing this info simplifies dispatching and billing, and ensures field staff always arrive prepared. It also helps users avoid duplicate entries and outdated information.
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