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Overview
ServiceTrac software provides a specialized customer relationship management (CRM) solution to enhance the productivity of mobile sales and service teams, offering real-time visibility into field operations. While it lacks a public API, its focused, all-in-one platform with a dedicated mobile app makes it a compelling choice.
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Starting Price
Custom
ServiceTrac Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is ServiceTrac?
ServiceTrac is a comprehensive customer relationship management platform designed for businesses that manage both in-office staff and mobile field teams. It excels in service request management, enabling companies to efficiently track warranty, maintenance, and installation tasks to ensure timely issue resolution. Additionally, its customer and lead management tools provide field agents with on-the-go access to client data, empowering them to nurture relationships and streamline operations from any location.
ServiceTrac Pricing
ServiceTrac Integrations
Who Is ServiceTrac For?
ServiceTrac is ideal for a wide range of industries and sectors, including:
- Education
- Logistics
- Construction
- Manufacturing
- Fast-moving consumer goods (FMCG)
- Nonprofits
Is ServiceTrac Right For You?
ServiceTrac is an excellent fit for organizations seeking to bridge the operational gap between office administration and their mobile field force. Its standout feature is the seamless integration between the core CRM platform and the EzRep mobile app, which addresses key challenges in field service and sales, making it a strong choice for mobile-driven, specialized businesses.
Still doubtful if ServiceTrac is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ServiceTrac Features
Plug-And-Play Dashboard
ServiceTrac provides a customizable dashboard that centralizes open requests, weekly summaries, and service alerts. Users can tailor views for sales or service teams, analyze performance data instantly, and improve day-to-day decision-making through a single, easy-to-navigate interface.
Service Request Management
The platform simplifies service operations by tracking customer requests related to warranties, maintenance, and installations. With EzRep, field agents receive real-time updates and resolve issues quickly, allowing businesses to maintain high service standards and ensure fast, consistent customer support.
Customer And Lead Management
ServiceTrac enables businesses to manage customers and leads through an integrated system. The EzRep mobile app supports field agents with access to client data, helping them stay organized, follow up efficiently, and build stronger relationships directly from any location.
Real-Time Location Tracking
The software allows supervisors to monitor team activity through GPS-based tracking. Field reps can log meetings and routes, while managers review travel time and distance. This feature supports accurate reimbursements, resource optimization, and improved planning for mobile teams.
Product Adoption Management
The platform includes a training module that helps teams educate customers on product use. After completing guided sessions, the system generates certificates to validate learning outcomes, reinforcing product adoption and supporting long-term satisfaction with detailed customer enablement tracking.
Pros And Cons of ServiceTrac
Pros
Real-time analytics enable informed, data-driven decisions
Automated workflows improve productivity and team efficiency
Multi-location/branch management with advanced role permissions
Cons
No out-of-the-box integration with major third-party platforms
Lacks advanced AI features such as predictive analytics
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Frequently Asked Questions
Does ServiceTrac offer an API?
No, ServiceTrac does not offer an API.
What level of support does ServiceTrac offer?
ServiceTrac offers support via email and phone.
Who are the typical users of ServiceTrac?
ServiceTrac features are used by small to medium-sized businesses with mobile teams, including field sales organizations, service and repair businesses, wholesale distributors, facilities management, delivery and logistics, and mobile technician services.
What types of pricing plans does ServiceTrac offer?
ServiceTrac offers flexible pricing tailored to your specific requirements. Get a custom ServiceTrac price estimate based on your needs.
What language does ServiceTrac support?
ServiceTrac software primarily supports English.
What other apps does ServiceTrac integrate with?
Details on integrations have not been specified by the vendor.
Does ServiceTrac have a mobile app?
Yes, ServiceTrac offers a mobile app called EzRep for field team use.