Last Updated
Overview
SocialEpoch is a WhatsApp-based social selling platform that empowers B2B teams to accelerate lead generation and customer engagement. While its pricing requires direct inquiry, it offers multi-account support, auto-replies, and behavioral analytics. These features boost sales efficiency, making SocialEpoch a powerful solution for personalized, high-volume outreach.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
SocialEpoch Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is SocialEpoch?
SocialEpoch offers a WhatsApp-based customer relationship management (CRM) platform tailored for B2B teams managing high-volume customer interactions. It equips users with smart tagging tools to personalize engagement and contact grouping for efficient segmentation. Designed for mid-sized to large businesses, it helps sales and support teams reduce manual workload and organize client data. It also drives consistent communication, especially in markets where WhatsApp is the primary customer touchpoint. Its desktop and mobile compatibility ensures flexibility across field and remote teams.
SocialEpoch Pricing
The SocialEpoch offers three structured pricing plans, all at custom pricing. The names of the plans are as following:
- Private
- Standard
- Professional
SocialEpoch Integrations
The software supports integration with multiple systems and platforms, such as:
- OpenAI’s GPT-3.5
Who Is SocialEpoch For?
SocialEpoch is ideal for a wide range of industries and sectors, including:
- Retail
- Wholesalers
- Fintech
- Digital marketing
- Enterprises
Is SocialEpoch Right For You?
SocialEpoch is an ideal fit for businesses managing high-volume WhatsApp communication, particularly in retail, fintech, and education. Recognized for innovation in social CRM, it offers scalable account management, AI-powered automation, and multilingual support, all within a secure, compliance-ready environment. Its ability to handle multiple agents, automate campaigns, and track behavioral data makes it valuable for growing teams. Trusted by global brands like Rosobell and Attribuly it combines control, speed, and personalization in one platform.
Still doubtful if SocialEpoch is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SocialEpoch Features
Social CRM (SCRM)
This feature centralizes all customer and prospect information in one unified workspace, eliminating fragmented communication. By digitizing the sales workflow, teams can manage conversations, track engagement, and build long-term relationships. It enhances sales efficiency and enables consistent outreach across the entire customer journey.
Customer Data Platform
SocialEpoch captures interaction data from every touchpoint to generate detailed customer personas. This structured insight helps teams identify qualified leads, uncover sales opportunities, and tailor messages based on real behavior. It turns raw engagement into actionable intelligence for marketing and sales alignment.
Marketing Automation
Using dynamic segmentation and behavioral triggers, users can create highly personalized campaigns that run automatically. This saves time, increases message relevance, and boosts response rates. It ensures that each prospect receives the right message at the right time, without manual intervention.
AI Auto Reply
With intelligent prompts and quick replies, SocialEpoch automatically responds to customer inquiries based on keyword matches. It ensures timely responses and even sends welcome messages to new customers when agents are offline, keeping engagement active around the clock.
WhatApp Business API (WABA) Marketing
Through this marketing feature, businesses can engage thousands of customers using automated systems or live agents. It supports scalable two-way communication that makes it ideal for high-volume environments that require personalized messaging, campaign automation, and real-time support.
Pros And Cons of SocialEpoch
Pros
Offers centralized WhatsApp communication system
Provides automated customer response tools
Includes smart multilingual translation support
Cons
Group filters not highly advanced
Task reassignment lacks automation
SocialEpoch Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, 101-500 employees
“Perfect for marketing”
Pros
I can manage all my social media accounts in one spot, plus it tracks my entire sales process too.
Cons
The interface feels confusing when you first start using it and figuring everything out takes some time.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does SocialEpoch offer?
SocialEpoch provides support via WhatsApp, Telegram, WeChat, LinkedIn, and email. Live demos, free test accounts, and onboarding assistance are available upon request.
Does SocialEpoch offer an API?
Yes, it offers an API.
Who are the typical users of SocialEpoch?
SocialEpoch serves Retail, fintech, wholesaler, and digital marketing industries.
Does SocialEpoch have a mobile app?
Yes, SocialEpoch offers an Android mobile app.
What language does SocialEpoch support?
It supports English and Mandarin as a principal language for operating system.
What types of pricing plans does SocialEpoch offer?
The software provides three licensing tiers: Private, Standard, and Professional, all with custom pricing tailored to team size and use case. Get customized SocialEpoch Pricing cost here.
What other apps does SocialEpoch integrate with?
SocialEpoch integrates with WhatsApp and OpenAI’s GPT-3.5 language model.