Overview
Tetra enhances call operations by adding smart telephony features to your existing systems. It’s intuitive, scalable, and built for real-time visibility. While it doesn’t cover every edge case, it’s a solid match for teams focused on efficient agent coordination and clear communication without overhauling their current CRM setup.
Be the first one to leave a review!
No review found
Starting Price
Custom
Tetra Specifications
Contact Management
Customer Communication Tracking
Customer Service/Support
Analytics and Reporting
What Is Tetra?
Tetra is a powerful computer telephony integration (CTI) system from Syon Communications, designed for call center environments. It empowers businesses by adding advanced voice capabilities to their existing infrastructure. With features like desk mapping for real-time operator management and automated billing reports, it streamlines workflows and provides crucial operational insights.
Tetra Pricing
Tetra Integrations
Who Is Tetra For?
Tetra is ideal for a wide range of industries and sectors, including:
- Contact center
- Beauty
- Beverages
- Healthcare
Is Tetra Right For You?
Tetra is best for scenarios where businesses need to enhance existing CRM or business applications with advanced call center capabilities. It suits use cases like high-volume customer support, outbound telemarketing, and BPO operations requiring efficient agent coordination.
Still doubtful if Tetra software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Tetra Features
Tetra’s progressive dialer helps sales teams execute outbound campaigns more efficiently by presenting caller details before each dial. This feature ensures operators are prepared, reducing downtime between calls and increasing engagement quality. It also enables managers to maintain consistent productivity across large-scale telemarketing or lead-generation efforts.
Businesses can use this tool to automatically compile call records and generate billing-ready reports. This feature supports service centers and BPOs in maintaining transparent client invoicing based on accurate call durations. It also simplifies audit trails and boosts confidence in financial operations for both providers and clients.
Desk mapping gives supervisors a real-time, graphical view of operator status across the call floor. This feature helps management allocate staff more effectively, identify idle or overburdened agents, and streamline call routing. It also enables faster decisions that improve customer response times and internal efficiency.
Companies can use web-integrated center status tools to show live congestion updates on their websites or apps. This feature helps callers choose off-peak times, reducing frustration during high-traffic periods. It also empowers businesses to manage customer expectations and improve satisfaction through greater communication transparency.
Top Recommended Software
