Overview
The Layer simplifies lead and opportunity workflows and offers full-cycle sales and customer case management. While the platform does not offer self-serve setup for onboarding, it supports real-time KPI dashboards and drives operational efficiency, leading to sustained business growth.
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Starting Price
Custom
The Layer Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is The Layer?
The Layer software provides a unified system covering prospect, sales, customer experience, stock and order processing, marketing, finance, and reporting. It offers secure cloud‑hosted access with role‑based permissions and audit trails. The platform supports configurable workflows, CPQ quoting tools, email triage, integrated customer portal, and real-time dashboards. It also combines industry‑tailored CRM capabilities with automation and developer plugin support via REST API, scripting platform, and middleware templates.
The Layer Pricing
The Layer pricing varies according to the following plans:
- Basic Plan: £70/month
- Pro Plan: £85/month
- Enterprise Plan: custom pricing
Disclaimer: The pricing is subject to change.
The Layer Integrations
The Layer integrates with the following:
- Giacom Ability
- Functions
- Microsoft 365
- Microsoft Teams
- Slack
- Ofcom
- Sage 200
Who Is The Layer For?
The Layer is suitable for the following sectors:
- Telecommunications
- IT
Is The Layer Right For You?
The Layer software is suitable for businesses aiming to centralize Telecoms or IT operations into one system. It accelerates lead‑to‑order workflows and reduces admin via integrated quote‑to‑invoice tools. The platform leverages real‑time KPI dashboards and reporting for informed decision‑making. It also enables secure remote access and granular role‑based control supporting compliance and collaboration.
Still in doubt if The Layer is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
The Layer Features
The Layer manages support cases throughout the full customer lifecycle, ensuring every ticket is tracked until resolution. It implements smart workflow automation and SLA monitoring to maintain service standards.
The software tracks sales pipelines with task assignment, forecasting, and reporting in real time. It integrates configurable quoting tools such as CPQ, leasing support, and approval workflows to accelerate decision-making.
The platform nurtures leads via presales workflows that include task management, email templates, contract expiry tracking, and lead delegation. It offers KPI widgets, appointment booking, feedback capture, and reporting to monitor opportunity volume and quality.
The system leverages customer data to craft personalized experiences and automate multi-stage campaigns. It enables HTML email campaigns with templates and campaign cost tracking to measure ROI effectively.
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