Last Updated
Overview
The Layer simplifies lead and opportunity workflows and offers full-cycle sales and customer case management. While the platform does not offer self-serve setup for onboarding, it supports real-time KPI dashboards and drives operational efficiency, leading to sustained business growth.
Overall Rating
Based on 1 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
The Layer Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is The Layer?
The Layer software provides a unified system covering prospect, sales, customer experience, stock and order processing, marketing, finance, and reporting. It offers secure cloud‑hosted access with role‑based permissions and audit trails. The platform supports configurable workflows, CPQ quoting tools, email triage, integrated customer portal, and real-time dashboards. It also combines industry‑tailored CRM capabilities with automation and developer plugin support via REST API, scripting platform, and middleware templates.
The Layer Pricing
The Layer pricing varies according to the following plans:
- Basic Plan: £70/month
- Pro Plan: £85/month
- Enterprise Plan: custom pricing
Disclaimer: The pricing is subject to change.
The Layer Integrations
The Layer integrates with the following:
- Giacom Ability
- Functions
- Microsoft 365
- Microsoft Teams
- Slack
- Ofcom
- Sage 200
Who Is The Layer For?
The Layer is suitable for the following sectors:
- Telecommunications
- IT
Is The Layer Right For You?
The Layer software is suitable for businesses aiming to centralize Telecoms or IT operations into one system. It accelerates lead‑to‑order workflows and reduces admin via integrated quote‑to‑invoice tools. The platform leverages real‑time KPI dashboards and reporting for informed decision‑making. It also enables secure remote access and granular role‑based control supporting compliance and collaboration.
Still in doubt if The Layer is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
The Layer Features
Customer Experience Management
The Layer manages support cases throughout the full customer lifecycle, ensuring every ticket is tracked until resolution. It implements smart workflow automation and SLA monitoring to maintain service standards.
Sales Management
The software tracks sales pipelines with task assignment, forecasting, and reporting in real time. It integrates configurable quoting tools such as CPQ, leasing support, and approval workflows to accelerate decision-making.
Prospect Management
The platform nurtures leads via presales workflows that include task management, email templates, contract expiry tracking, and lead delegation. It offers KPI widgets, appointment booking, feedback capture, and reporting to monitor opportunity volume and quality.
Marketing Management
The system leverages customer data to craft personalized experiences and automate multi-stage campaigns. It enables HTML email campaigns with templates and campaign cost tracking to measure ROI effectively.
Pros And Cons of The Layer
Pros
Streamlines lead‑to‑order workflows
Offers cloud‑hosted with secure AES‑256 encryption
Provides real‑time dashboards and reporting across modules
Has sector‑specific modules
Cons
No self‑serve setup for onboarding
Has a complex user interface
The Layer Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, 500+ employees
“Excellent messaging integration solution”
Pros
Their customer service responds quickly and the engineering team gives fast feedback when you report bugs. The documentation is easy across all platforms and very simple to implement. It works on iOS android and web and also supports various types for custom message announcements. The staging environments are great for testing your product before going live.
Cons
We've been running into authentication problems when users log in and out through the layer service on Android. The SDK doesn't include callback features for loading messages and conversations, so developers have to build these themselves or modify the code from GitHub. We're also dealing with issues around pending images that haven't been resolved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does The Layer offer?
The Layer offers support through contact, blog, case studies, brochure, and help center.
What language does The Layer support?
The Layer supports English language only.
Who are the typical users of The Layer?
The typical users of The Layer include sectors like telecommunications and IT.
Does The Layer offers an API?
Yes, The Layer does offer an API.
What types of pricing plans does The Layer offer?
The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at £70/month, a Pro Plan at £85/month, and an Enterprise Plan that provides customized pricing. Get a customized The Layer cost breakdown for your business today.
Does The Layer has a mobile app?
No, The Layer does not offer a mobile app.
What other apps does The Layer integrates with?
The Layer integrates with Giacom Ability, Functions, Microsoft 365, Microsoft Teams, Slack, Ofcom, Sage 200, and more.