Unison Ace

This feature uses artificial intelligence to analyze historical customer data and behavioral patterns. It then provides sales and service agents with prescriptive recommendations on the most effective next steps to take with a customer, improving sales productivity and personalizing the experience.

The platform features an intuitive visual designer that enables users to create and modify workflows and processes without requiring code. It empowers business users to tailor the system to their specific operational needs, enhancing agility and reducing reliance on IT.

This module automates key sales processes, including lead and opportunity management, contact updates, and activity tracking. By handling repetitive tasks, sales teams can prioritize nurturing relationships and closing deals, thereby increasing overall efficiency and forecast accuracy.

Users can create and customize their dashboards to display the information and metrics most relevant to their roles. This personalized view enables team members to quickly access critical data, monitor performance, and gain actionable insights at a glance.

Unison Ace integrates cognitive bots to automate customer interactions and internal processes. These bots can handle routine inquiries, manage service requests, and guide users through tasks, providing 24/7 support and enabling human agents to address more complex issues.