Last Updated
Overview
VerticalChange offers cloud-based case management tailored for nonprofits, education, and public health teams to track data, services, and outcomes efficiently. While it lacks traditional sales pipeline tools, its customizable forms, secure infrastructure, and advanced reporting make it well-suited for mission-driven organizations.
Overall Rating
Based on 4 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
VerticalChange Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Customer Segmentation
What Is VerticalChange?
VerticalChange is a cloud-based customer relationship management (CRM) and data management platform designed for the social sector. It empowers organizations to move beyond paper-based records and siloed spreadsheets by centralizing client information and simplifying complex workflows. With features like a dynamic form builder and robust case management tools, agencies can effectively track client interactions, manage program data, and generate detailed reports, allowing them to focus resources on delivering impactful services and demonstrating their effectiveness to funders.
VerticalChange Pricing
Disclaimer: The pricing is subject to change.
VerticalChange Integrations
The software supports integration with multiple systems and platforms, such as:
- Tableau
- Power BI
- Zoom
- Amazon Web Services
Who Is VerticalChange For?
VerticalChange is ideal for a wide range of roles and sectors, including:
- Nonprofits
- Public health agencies
- Educational institutions
- Case managers
- Social workers
- Behavioral health providers
- Government
Is VerticalChange Right For You?
VerticalChange is ideal for social and public sector organizations struggling with fragmented data. Built for nonprofits, it offers HIPAA and FERPA compliance, scalable infrastructure, and mission-focused features. Awarded the Qualified Software seal by AWS, the platform empowers agencies to streamline operations, track outcomes effectively, and maximize their impact with greater clarity, accountability, and control.
Still doubtful if VerticalChange is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
VerticalChange Features
CRM And Case Management
VerticalChange allows organizations to manage detailed client, group, or family records with full customization. The platform adapts to your data needs, helping you track essential client information and service history to improve coordination, reporting accuracy, and decision-making.
Dynamic Form Builder
The platform includes a drag-and-drop form builder that simplifies custom data collection. Organizations can design tailored forms to track services, assessments, or outcomes, ensuring they gather the most relevant information for compliance, funding, and program evaluation.
Client Management
VerticalChange centralizes client data including demographics, assessments, and program history. The software enables users to build profiles, manage relationships, and view services or group affiliations, offering a complete picture of each individual within your support ecosystem.
Analytics
The software provides customizable reporting and outcome analysis tools for data-driven decision-making. VerticalChange supports SQL access and integrates with Tableau and Power BI, allowing agencies to monitor impact, track performance, and share insights across teams or funders.
Attendance Tracking
VerticalChange enables attendance tracking with digital sign-ins, helping programs manage classrooms, sessions, or services efficiently. The platform supports role-based access, allowing staff or parents to check participants in and out with accurate, timestamped records.
Pros And Cons of VerticalChange
Pros
Intuitive, user-friendly interface simplifies training
Centralizes fragmented data effectively for social sector
Exceptional customer support and responsiveness
Cons
Lacks a dedicated mobile application
Some advanced features might require support
VerticalChange Reviews
Total 4 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Non-Profit Organization Management, N/A employees
More than a year
“Attractive UI and Good Support”
Pros
The user interface is easy to get around and use. The team behind it is really supportive too and they make sure the system fits exactly what our program needs.
Cons
I really wish there was a mobile app. It would make things way more convenient when I'm on the go.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, N/A employees
More than a year
“Phenomenal at what it does!”
Pros
I started using VC over 10 years ago and the experience has been awesome. The team's collaborative and always focused on finding solutions. There were no surprise fees or sneaky paywalls to unlock important features unlike some other platforms (yeah, I'm pointing at you, Social Solutions). The system was userfriendly and flexible enough to grow with us. Even after leaving the organization where I used VC, I haven't come across another EHR or database that's as efficient, effective and flexible as this one.
Cons
Some of the projects took longer to set up than I expected. But honestly aside from that, there wasn't anything I didn't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Learning Analytics and Data Governance, N/A employees
More than a year
“Support team gets back quick”
Pros
Whenever I reach out to customer support, I usually get a quick reply. It's nice knowing I won't be left hanging when I need help.
Cons
The interface can be confusing at times. I've had to reach out to customer support just to figure a few things out.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does VerticalChange offer an API?
No, VerticalChange does not offer an API.
Does VerticalChange have a mobile app?
No, VerticalChange does not offer a dedicated mobile app.
What language does VerticalChange support?
VerticalChange software primarily supports English.
Who are the typical users of VerticalChange?
VerticalChange features are used by organizations in the social and public sectors, including nonprofits, human service agencies, public and behavioral health organizations, early childhood programs, government agencies, and homelessness services.
What level of support does VerticalChange offer?
VerticalChange provides live technical support via phone, email, and in-app live chat. A self-service help desk with a knowledge base of FAQs and articles is also available to users.
What other apps does VerticalChange integrate with?
VerticalChange integrates with Zoom, AWS, Tableau, and Power BI.
What types of pricing plans does VerticalChange offer?
The starting price for VerticalChange is $75/user. Get a detailed VerticalChange cost breakdown tailored to your specific requirements.