Last Updated
Overview
Maqsam delivers a scalable contact center built for growing businesses across the MENA region. Although users find the billing interface slightly complex, it stands out with its powerful Arabic language support, flexible pricing, and broad multichannel communication features.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Maqsam Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Call Center Management
What Is Maqsam?
Maqsam is a cloud-native contact center solution designed for SMBs and mid-market teams in the Middle East and North African region. It offers a fast, reliable platform with built-in Arabic language intelligence, real-time AI tools, and localized compliance.
The platform includes features like smart call routing, auto summarization, sentiment analysis, and mobile accessibility. Agents can manage inbound and outbound communication efficiently using telephony, messaging, and CRM integrations. With a focus on speed, usability, and regional relevance, Maqsam powers customer support and sales operations for over 1,400 organizations.
Maqsam Pricing
Maqsam cost follows a pay-as-you-go model with several modules, including:
- Seat plans – Starting at $10/month
- Phone numbers and outbound minutes – Starting at $0.017/minute
- WhatsApp messaging – Starting at $0.005/message
- Inbound calls – Starting at $0.02/minute
Disclaimer: The pricing is subject to change.
Maqsam Integrations
Maqsam connects with popular CRM and helpdesk tools, including:
Who Is Maqsam For?
Maqsam caters to a wide range of industries and sectors, including:
- Retail and e-commerce
- Transportation and logistics
- Education
- Banking and finance
- Real estate
- Healthcare
- Hospitality
- BPOs
- Governmental institutions
Is Maqsam Right For You?
If your organization serves Arabic-speaking market and seeks to streamline customer service, Maqsam may be a strong fit. Its AI-powered contact center automates call summaries, sentiment analysis, and task routing, freeing agents to focus on meaningful integrations and higher-value outcomes.
With built-in Arabic language support, high-quality voice, and fast setup, Maqsam is ideal for businesses across the MENA region. The platform is scalable, locally compliant, and backed by responsive human support. If you’re looking for a flexible, cloud-based contact center tailored for growth, Maqsam delivers.
Still doubtful if Maqsam software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Maqsam Features
Arabic Language Intelligence
Maqsam offers full Arabic language support, including dialect recognition and diacritics handling. Its AI ensures accurate understanding across regions, making it ideal for customer service teams operating in Arabic-speaking markets.
Automatic Speech Recognition (ASR)
Convert voice to text in real time with Maqsam’s ASR. The tool allows users to generate searchable transcripts for faster responses, efficient monitoring, and improved training, all without replaying entire call recordings.
Call Routing And Queuing
Maqsam allows users to route incoming calls smartly and queue them systematically. This ensures balanced workloads, reduced wait times, and more efficient customer service across departments and teams.
After Call Work (ACW)
The platform gives agents structured time post-call to log notes, tag issues, or complete follow-ups. This improves accuracy, reduces pressure, and sets the stage for better instructions in the next call.
Pros And Cons of Maqsam
Pros
Fast, stable calls with minimal downtime
Highly responsive and supportive account manager
Easy access to detailed call reports
Cons
Reporting lacks advanced filtering and customization
Data sync delays with integrated platforms
Maqsam Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, 51-100 employees
Less than a year
“voice quality needs fixing”
Pros
This softwrae is really very user friendly and I like that the caller has a pleasant view of the panel.
Cons
The voice quality is poor when the internet connection is slow which annoys me.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“Essential part of our daily workflow”
Pros
It has been the best calling app we have used so far. The dialer works smoothly, calls always go through and the network is also very reliable. From my experience their customer support is fast and very responsive too.
Cons
Occasionally the mobile app takes some time to load. I usually dial a specific number but the recipient sometimes sees a different country code calling them. This issue only happens on mobile and needs to be addressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 51-100 employees
Less than a year
“Need improvements in some areas”
Pros
Maqsam interface for making calls is really useful and I like the dashboard too as it is equally practical.
Cons
I feel like the call quality for some African countries could be improved.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Maqsam offer an API?
Yes, Maqsam offers an API.
Who are the typical users of Maqsam?
Maqsam caters to a wide range of industries and sectors, including retail and ecommerce, transportation and logistics, education, banking and finance, real estate, healthcare, hospitality, BPOs, and governmental institutions.
What types of pricing plans does Maqsam offer?
Maqsam cost follows a pay-as-you-go model with several modules, including Seat plans starting from $10/month, Phone numbers and Outbound minutes from $0.017/minute, WhatsApp messaging from $0.005/message, and Inbound calls from $0.02/minute. Get in touch with us for a customized Maqsam cost estimate.
What languages does Maqsam support?
Maqsam supports English and Arabic language.
Does Maqsam have a mobile app?
Yes, Maqsam offers a mobile application, which is available for both iOS and Android users.
What level of support does Maqsam offer?
Maqsam offers support via live chat and contact number.
What other apps does Maqsam integrate with?
Maqsam integrates with numerous third-party tools such as Intercom, Zendesk suite, Zoho CRM software, Salesloft, Pipedrive CRM, and more.