Last Updated
Overview
Maqsam delivers a scalable contact center built for growing businesses across the MENA region. Although users find the billing interface slightly complex, it stands out with its powerful Arabic language support, flexible pricing, and broad multichannel communication features.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Maqsam Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Call Center Management
What Is Maqsam?
Maqsam is a cloud-native contact center solution designed for SMBs and mid-market teams in the Middle East and North African region. It offers a fast, reliable platform with built-in Arabic language intelligence, real-time AI tools, and localized compliance.
The platform includes features like smart call routing, auto summarization, sentiment analysis, and mobile accessibility. Agents can manage inbound and outbound communication efficiently using telephony, messaging, and CRM integrations. With a focus on speed, usability, and regional relevance, Maqsam powers customer support and sales operations for over 1,400 organizations.
Maqsam Pricing
Maqsam cost follows a pay-as-you-go model with several modules, including:
- Seat plans – Starting at $10/month
- Phone numbers and outbound minutes – Starting at $0.017/minute
- WhatsApp messaging – Starting at $0.005/message
- Inbound calls – Starting at $0.02/minute
Disclaimer: The pricing is subject to change.
Maqsam Integrations
Maqsam connects with popular CRM and helpdesk tools, including:
Who Is Maqsam For?
Maqsam caters to a wide range of industries and sectors, including:
- Retail and e-commerce
- Transportation and logistics
- Education
- Banking and finance
- Real estate
- Healthcare
- Hospitality
- BPOs
- Governmental institutions
Is Maqsam Right For You?
If your organization serves Arabic-speaking market and seeks to streamline customer service, Maqsam may be a strong fit. Its AI-powered contact center automates call summaries, sentiment analysis, and task routing, freeing agents to focus on meaningful integrations and higher-value outcomes.
With built-in Arabic language support, high-quality voice, and fast setup, Maqsam is ideal for businesses across the MENA region. The platform is scalable, locally compliant, and backed by responsive human support. If you’re looking for a flexible, cloud-based contact center tailored for growth, Maqsam delivers.
Still doubtful if Maqsam software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Maqsam Features
Maqsam offers full Arabic language support, including dialect recognition and diacritics handling. Its AI ensures accurate understanding across regions, making it ideal for customer service teams operating in Arabic-speaking markets.
Convert voice to text in real time with Maqsam’s ASR. The tool allows users to generate searchable transcripts for faster responses, efficient monitoring, and improved training, all without replaying entire call recordings.
Maqsam allows users to route incoming calls smartly and queue them systematically. This ensures balanced workloads, reduced wait times, and more efficient customer service across departments and teams.
The platform gives agents structured time post-call to log notes, tag issues, or complete follow-ups. This improves accuracy, reduces pressure, and sets the stage for better instructions in the next call.