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Maqsam

Maqsam

Last Updated Sep 9, 2025

Overview

Maqsam delivers a scalable contact center built for growing businesses across the MENA region. Although users find the billing interface slightly complex, it stands out with its powerful Arabic language support, flexible pricing, and broad multichannel communication features.

Overall Rating

Based on 11 users reviews

4.5

Rating Distribution

Positive

91%

Neutral

9%

Negative

0%

Starting Price
Custom

What Is Maqsam?

Maqsam is a cloud-native contact center solution designed for SMBs and mid-market teams in the Middle East and North African region. It offers a fast, reliable platform with built-in Arabic language intelligence, real-time AI tools, and localized compliance.

The platform includes features like smart call routing, auto summarization, sentiment analysis, and mobile accessibility. Agents can manage inbound and outbound communication efficiently using telephony, messaging, and CRM integrations. With a focus on speed, usability, and regional relevance, Maqsam powers customer support and sales operations for over 1,400 organizations.

Maqsam Pricing

Maqsam cost follows a pay-as-you-go model with several modules, including:

  • Seat plans – Starting at $10/month
  • Phone numbers and outbound minutes – Starting at $0.017/minute
  • WhatsApp messaging – Starting at $0.005/message
  • Inbound calls – Starting at $0.02/minute
The plan also includes API and other integrations for free. Contact us to receive a personalized Maqsam price quote tailored to your business needs.

Disclaimer: The pricing is subject to change.

Maqsam Integrations

Maqsam connects with popular CRM and helpdesk tools, including:

Who Is Maqsam For?

Maqsam caters to a wide range of industries and sectors, including:

  • Retail and e-commerce
  • Transportation and logistics
  • Education
  • Banking and finance
  • Real estate
  • Healthcare
  • Hospitality
  • BPOs
  • Governmental institutions

Is Maqsam Right For You?

If your organization serves Arabic-speaking market and seeks to streamline customer service, Maqsam may be a strong fit. Its AI-powered contact center automates call summaries, sentiment analysis, and task routing, freeing agents to focus on meaningful integrations and higher-value outcomes.

With built-in Arabic language support, high-quality voice, and fast setup, Maqsam is ideal for businesses across the MENA region. The platform is scalable, locally compliant, and backed by responsive human support. If you’re looking for a flexible, cloud-based contact center tailored for growth, Maqsam delivers.

Still doubtful if Maqsam software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of Maqsam

Pros

  • Fast, stable calls with minimal downtime

  • Highly responsive and supportive account manager

  • Easy access to detailed call reports

Cons

  • Reporting lacks advanced filtering and customization

  • Data sync delays with integrated platforms

Frequently Asked Questions

Yes, Maqsam offers an API.

Maqsam caters to a wide range of industries and sectors, including retail and ecommerce, transportation and logistics, education, banking and finance, real estate, healthcare, hospitality, BPOs, and governmental institutions.

Maqsam cost follows a pay-as-you-go model with several modules, including Seat plans starting from $10/month, Phone numbers and Outbound minutes from $0.017/minute, WhatsApp messaging from $0.005/message, and Inbound calls from $0.02/minute. Get in touch with us for a customized Maqsam cost estimate.

Maqsam supports English and Arabic language.

Yes, Maqsam offers a mobile application, which is available for both iOS and Android users.

Maqsam offers support via live chat and contact number.

Maqsam integrates with numerous third-party tools such as Intercom, Zendesk suite, Zoho CRM software, Salesloft, Pipedrive CRM, and more.