Zoho Assist provides secure remote support and unattended access, enabling IT teams and support agents to resolve issues efficiently. It enables quick setup and smooth client management. Although some users mention occasional connection issues, its robust feature set and user-friendly design make it a reliable tool for remote assistance.
Zoho Assist Specifications
Remote Video Support Software
Live Chat Software
Customer Communications Tools
Feedback Analytics Software
What Is Zoho Assist?
Zoho Assist is a cloud-based tool for remote support and unattended access. It helps technicians troubleshoot computers and mobile devices with features like instant chat and multi-monitor control. Zoho Assist addresses issues like delayed support and the need for physical presence, providing quick, secure, cross-platform help without installing software on clients. As a result, teams respond faster and handle service issues more efficiently.
Zoho Assist Pricing
Zoho Assist has flexible pricing for remote access, including plans for on-demand support, unattended device management, and a free 15-day trial. Plans include Remote Support and Unattended Access.
Remote Support Plans
- Standard: $12/technician/month
- Professional: $18/technician/month
- Enterprise: $28/technician/month
Unattended Access Plans
- Standard: $12/month
- Professional: $18/month
Disclaimer: The pricing is subject to change.
Zoho Assist Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Zoho Assist For?
Zoho Assist is ideal for a wide range of industries and sectors, including:
- IT support teams
- Customer service departments
- Managed service providers
- Healthcare
- Education industry
Is Zoho Assist Right For You?
Zoho Assist offers a strong solution for businesses needing efficient and secure remote support and access. Its user-friendly interface and smooth remote support features make it easy for technicians to connect with clients and solve issues quickly. The software stands out for its affordability, providing powerful features at a price often lower than competitors. Zoho Assist has also received notable recognition, including being named the ‘Customer's Choice’ in Gartner Peer Insights' Remote Desktop Software category for 2023 and 2024. It demonstrates reliability, ease of use, and a comprehensive feature set, making it a top option for organizations that rely on dependable remote assistance.
Still doubtful if Zoho Assist is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Zoho Assist Features
Zoho Assist provides on-demand remote support for computers and mobile devices, enabling immediate assistance without the need for prior installation. Features like 2GB file transfer, instant chat, and multi-monitor navigation streamline troubleshooting. Technicians can also reboot and reconnect, ensuring continuous, efficient issue resolution for enhanced customer satisfaction.
See How It WorksUnattended access allows for smooth remote system management for maintenance and proactive troubleshooting, even when users are not present. Features like bulk deployment save time, while diagnostic tools help prevent IT issues. Remote power controls and session recording offer comprehensive control and valuable audit trails, improving operational efficiency.
See How It WorksThe platform ensures secure, private remote sessions with enterprise-grade security. It uses SSL and 256-bit AES encryption to safeguard data, while multi-factor authentication prevents unauthorized access. This easy setup through firewall, web-based solution simplifies deployment and offers action logs for comprehensive auditing, ensuring compliant operations.
See How It WorksZoho Assist offers extensive customization to align with your brand. Rebrand the portal with your logo and custom URL for a professional appearance. Create tailored email templates and manage users, roles, and departments efficiently. This ensures a consistent brand experience and streamlined internal operations for enhanced organizational control.
See How It WorksZoho Assist's screen sharing enhances collaboration for presentations and training. Schedule sessions conveniently across time zones, and use 'Swap Screen' for dynamic presentations. Annotation tools improve clarity and engagement, while mobile support allows seamless device screen sharing, fostering effective communication and visual guidance.
See How It Works